59 lines
1.7 KiB
Ruby
59 lines
1.7 KiB
Ruby
module Api::V2::Accounts::ReportsHelper
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def generate_agents_report
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Current.account.users.map do |agent|
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agent_report = report_builder({ type: :agent, id: agent.id }).summary
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[agent.name] + generate_readable_report_metrics(agent_report)
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end
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end
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def generate_inboxes_report
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Current.account.inboxes.map do |inbox|
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inbox_report = generate_report({ type: :inbox, id: inbox.id })
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[inbox.name, inbox.channel&.name] + generate_readable_report_metrics(inbox_report)
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end
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end
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def generate_teams_report
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Current.account.teams.map do |team|
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team_report = report_builder({ type: :team, id: team.id }).summary
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[team.name] + generate_readable_report_metrics(team_report)
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end
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end
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def generate_labels_report
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Current.account.labels.map do |label|
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label_report = generate_report({ type: :label, id: label.id })
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[label.title] + generate_readable_report_metrics(label_report)
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end
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end
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def report_builder(report_params)
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V2::ReportBuilder.new(
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Current.account,
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report_params.merge(
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{
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since: params[:since],
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until: params[:until],
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business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
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}
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)
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)
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end
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def generate_report(report_params)
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report_builder(report_params).short_summary
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end
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private
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def generate_readable_report_metrics(report_metric)
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[
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report_metric[:conversations_count],
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Reports::TimeFormatPresenter.new(report_metric[:avg_first_response_time]).format,
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Reports::TimeFormatPresenter.new(report_metric[:avg_resolution_time]).format,
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Reports::TimeFormatPresenter.new(report_metric[:reply_time]).format,
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report_metric[:resolutions_count]
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]
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end
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end
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