iachat/app/javascript/dashboard
Sivin Varghese d0611cb7f2
feat: Improve CSAT responses (#11485)
# Pull Request Template

## Description

This PR introduces basic customization options for the CSAT survey:

* **Display Type**: Option to use star ratings instead of emojis.
* **Message Text**: Customize the survey message (up to 200 characters).
* **Survey Rules**: Send surveys based on labels — trigger when a
conversation has or doesn't have a specific label.

Fixes
https://linear.app/chatwoot/document/improve-csat-responses-a61cf30e054e

## Type of change

- [x] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

### Loom videos

**Website Channel (Widget)**

https://www.loom.com/share/7f47836cde7940ae9d17b7997d060a18?sid=aad2ad0a-140a-4a09-8829-e01fa2e102c5

**Email Channel (Survey link)**

https://www.loom.com/share/e92f4c4c0f73417ba300a25885e093ce?sid=4bb006f0-1c2a-4352-a232-8bf684e3d757

## Checklist:

- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
2025-05-16 14:18:52 +05:30
..
api feat: Allow customizing the responses, flows in Captain (#11385) 2025-04-29 15:42:15 -07:00
assets chore: Update date range picker with new theme colors (#11267) 2025-04-09 16:03:53 +05:30
components feat: Add Teleport component to fix RTL/LTR utility classes (#11455) 2025-05-12 11:49:23 -07:00
components-next feat: Improve CSAT responses (#11485) 2025-05-16 14:18:52 +05:30
composables feat: Add support for minutes in auto resolve feature (#11269) 2025-05-07 00:36:15 -07:00
constants feat: Add visibility checks for installation types (#10773) 2025-02-21 14:48:31 -08:00
helper fix: Add missing 'hc' path segment after custom domain in article URLs (#11353) 2025-04-22 21:53:50 +05:30
i18n feat: Improve CSAT responses (#11485) 2025-05-16 14:18:52 +05:30
mixins chore: fix circleci on vite build (#10214) 2024-10-07 15:27:41 +05:30
modules chore: Update buttons in dashboard (#11145) 2025-03-31 17:21:32 -07:00
routes feat: Improve CSAT responses (#11485) 2025-05-16 14:18:52 +05:30
store fix: Duplicate attachments when navigating back to a conversation (#11472) 2025-05-14 15:40:11 -07:00
App.vue feat: Upgrade page instead of banner (#11202) 2025-03-28 02:28:17 -07:00
featureFlags.js feat: Instagram Inbox using Instagram Business Login (#11054) 2025-04-08 10:47:41 +05:30