iachat/enterprise/app/models/captain
Rodribm10 cfffea9c16 feat(captain): semantic memory fixes + roleta + reclamações + analytics
Consolida o trabalho desta branch de abril/2026 em um bloco pronto pra
testar em staging antes do merge pra main.

## Correções de memória semântica
- ExtractionService: Princípio Zero + Regra de Ouro (ação consumada vs intenção).
- Cenário Daniela_Reservas: Passo 0 de classificação (consulta/intenção/fora).

## Roleta da Sorte (end-to-end)
- Schema Supabase + 7 RPCs atômicas (server-side, idempotentes).
- Services: Offer, Redeem, WeeklyReport.
- Jobs: OfferRouletteJob (hook em ConfirmationService após Pix pago),
  NotifyRevealed + Scheduler de fallback.
- Tool manual GenerateRoletaLinkTool + endpoint público /roleta/notify.
- Dashboard /captain/roleta com Resgate + Relatório + anomaly detection.

## Cenário Reclamacoes_Ouvidoria
- Triagem P1-P4, framework LAST, Three-level listening, Self-check.
- Sem compensação material, detecção de cliente frustrado eleva prioridade.

## Analytics
- Funil de conversão /captain/funnel: 5 etapas via regex, zero LLM.
- Detector de churn via ChurnOutreach* (cron dias úteis 10h-17h BRT).

## Trabalho pré-existente incluído
- Captain Executive Reports (ceo_digest, mattermost_delivery).
- get_reserva_preco_tool, Lifecycle ajustes, Reservations UI polimentos.

## Outros
- .gitignore: patterns pra credenciais.
- Migrations de scenarios idempotentes.
- i18n completa pt_BR+en pra roleta/funnel.

Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
2026-04-21 15:36:25 -03:00
..
lifecycle feat(captain): semantic memory fixes + roleta + reclamações + analytics 2026-04-21 15:36:25 -03:00
assistant_response.rb feat: legacy features to ruby llm (#12994) 2025-12-11 14:17:28 +05:30
assistant.rb feat(captain): semantic memory fixes + roleta + reclamações + analytics 2026-04-21 15:36:25 -03:00
brand.rb chore(style): fix rubocop offenses and update typing indicators 2026-02-25 15:06:58 -03:00
contact_memory.rb feat(captain): semantic memory fixes + roleta + reclamações + analytics 2026-04-21 15:36:25 -03:00
conversation_insight.rb feat: Adiciona prompt orquestrador configurável para assistentes Captain com editor UI. 2026-02-27 11:57:59 -03:00
custom_tool.rb chore(style): fix rubocop offenses and update typing indicators 2026-02-25 15:06:58 -03:00
document.rb chore(style): fix rubocop offenses and update typing indicators 2026-02-25 15:06:58 -03:00
gallery_item.rb feat(units): allow one Pix unit to link to multiple inboxes (N:N) 2026-02-26 21:33:23 -03:00
lifecycle.rb feat(lifecycle): add Captain::Lifecycle::Config model 2026-04-15 01:14:19 -03:00
notification_template.rb refactor: move notification templates de units para inboxes 2026-03-01 22:17:27 -03:00
pix_charge.rb feat: Captain::PixCharge posta nota interna quando PIX eh gerado 2026-04-14 20:09:20 -03:00
report_snapshot.rb feat(captain): improve suite photo search accuracy with AI guidance 2026-02-26 23:04:28 -03:00
reservation.rb feat(lifecycle): wire Captain::Reservation lifecycle hooks 2026-04-15 01:37:23 -03:00
scenario.rb feat(captain): hierarchical model routing + conversation-level memory cache 2026-04-19 09:47:15 -03:00
unit_inbox.rb feat(captain): improve suite photo search accuracy with AI guidance 2026-02-26 23:04:28 -03:00
unit.rb feat(lifecycle): add concierge_* accessors to Captain::Unit 2026-04-15 01:23:40 -03:00