iachat/app
Sojan Jose d48503bdcf
feat(voice): Improved voice call creation flow [EE] (#12268)
This PR improves the voice call creation flow by simplifying
configuration and automating setup with Twilio APIs.

references: #11602 , #11481 

## Key changes

- Removed the requirement for twiml_app_sid – provisioning is now
automated through APIs.
- Auto-configured webhook URLs for:
  - Voice number callbacks
  - Status callbacks
  -  twiML callbacks
- Disabled business hours, help center, and related options until voice
inbox is fully supported.
- Added a configuration tab in the voice inbox to display the required
Twilio URLs (to make verification easier in Twilio console).


## Test Cases
- Provisioning
- Create a new voice inbox → verify that Twilio app provisioning happens
automatically.
  - Verify twiML callback 
- Webhook configuration
- Check that both voice number callback and status callback URLs are
auto-populated in Twilio.
- Disabled features
- Confirm that business hours and help center options are
hidden/disabled for voice inbox.
- Configuration tab
- Open the voice inbox configuration tab → verify that the displayed
Twilio URLs match what’s set in Twilio.
2025-08-22 13:38:23 +02:00
..
actions fix: Disable enqueueing Avatar jobs if the URL is invalid (#12035) 2025-07-24 12:56:39 +04:00
assets feat: Hide installation identifier (#11722) 2025-06-17 15:45:40 -07:00
builders fix: missing metrics and labels from label summary (#11718) 2025-06-12 17:58:56 +05:30
channels fix: Move contact events to account stream rather than individual user stream (#11082) 2025-03-13 17:46:48 -07:00
controllers feat: Add assignment policies controllers with jbuilder views (#12199) 2025-08-18 19:15:21 -07:00
dashboards chore: improve plan-based feature handling with plan hierarchy (#11335) 2025-04-28 14:13:56 -07:00
dispatchers feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
drops feat: Add the support for custom attributes in message variables (#8511) 2023-12-08 14:13:35 -08:00
fields chore: improve plan-based feature handling with plan hierarchy (#11335) 2025-04-28 14:13:56 -07:00
finders perf: fix notifications duplicate query and add composite index (#12110) 2025-08-07 15:59:40 +05:30
helpers fix: incorrect first response time for reopened conversations (#12058) 2025-08-13 16:39:43 +05:30
javascript feat(voice): Improved voice call creation flow [EE] (#12268) 2025-08-22 13:38:23 +02:00
jobs fix: Disable IMAP inboxes that requires authorization (#12092) 2025-08-01 16:32:29 -07:00
listeners fix: incorrect first response time for reopened conversations (#12058) 2025-08-13 16:39:43 +05:30
mailboxes fix: Disable automations on auto-reply emails (#12101) 2025-08-05 13:17:06 +05:30
mailers fix: footer in ssl_instructions email (#12076) 2025-07-31 11:44:17 -07:00
models feat: Add liquid template support for WhatsApp template parameters (#12227) 2025-08-21 16:44:51 +05:30
policies feat: Add assignment policies controllers with jbuilder views (#12199) 2025-08-18 19:15:21 -07:00
presenters fix: Disable automations on auto-reply emails (#12101) 2025-08-05 13:17:06 +05:30
services fix: setup webhook for create and update should be done after db commit (#12176) 2025-08-13 20:53:31 +05:30
views feat(voice): Improved voice call creation flow [EE] (#12268) 2025-08-22 13:38:23 +02:00
workers feat: API Endpoints to update message status (#11387) 2025-04-29 15:33:11 -07:00