e5134c9ef5
* feat: add control header slot * feat: add download API call * feat: add conversation traffic template * feat: allow downloading heatmap content * feat: wire up download * fix: grid layout for mobile * chore: revert formatting * revert: en.yml file * feat: add conversation traffic text * feat: disable rule for map block * test: conversation traffic * fix: timezone offset * feat: download report in UTC * feat: add UTC warning * chore: revert formatting * feat: add traffic text * chore: fix whitespace change
78 lines
2.2 KiB
Ruby
78 lines
2.2 KiB
Ruby
module Api::V2::Accounts::ReportsHelper
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def generate_agents_report
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Current.account.users.map do |agent|
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agent_report = generate_report({ type: :agent, id: agent.id })
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[agent.name] + generate_readable_report_metrics(agent_report)
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end
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end
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def generate_inboxes_report
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Current.account.inboxes.map do |inbox|
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inbox_report = generate_report({ type: :inbox, id: inbox.id })
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[inbox.name, inbox.channel&.name] + generate_readable_report_metrics(inbox_report)
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end
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end
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def generate_teams_report
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Current.account.teams.map do |team|
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team_report = generate_report({ type: :team, id: team.id })
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[team.name] + generate_readable_report_metrics(team_report)
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end
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end
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def generate_labels_report
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Current.account.labels.map do |label|
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label_report = generate_report({ type: :label, id: label.id })
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[label.title] + generate_readable_report_metrics(label_report)
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end
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end
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def generate_conversations_heatmap_report
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report_params = {
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type: :account,
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group_by: 'hour',
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since: params[:since],
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until: params[:until],
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metric: 'conversations_count',
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business_hours: false
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}
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data = V2::ReportBuilder.new(Current.account, report_params).build
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# data format is { timestamp: 1231242342, value: 3}
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# we need to convert it to { date: "2020-01-01", hour: 12, value: 3}
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#
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# the generated report is **always** in UTC timezone
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data.map do |d|
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date = Time.zone.at(d[:timestamp]).to_s
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[date, d[:value]]
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end
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end
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def generate_report(report_params)
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V2::ReportBuilder.new(
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Current.account,
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report_params.merge(
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{
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since: params[:since],
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until: params[:until],
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business_hours: ActiveModel::Type::Boolean.new.cast(params[:business_hours])
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}
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)
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).summary
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end
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private
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def generate_readable_report_metrics(report_metric)
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[
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report_metric[:conversations_count],
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time_to_minutes(report_metric[:avg_first_response_time]),
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time_to_minutes(report_metric[:avg_resolution_time])
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]
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end
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def time_to_minutes(time_in_seconds)
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(time_in_seconds / 60).to_i
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end
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end
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