f6488ce2de
Lays the data + job foundation for tracking customer interactions, recurrence, and Pix conversion on Contact. Design decisions negotiated with Rodrigo (see docs to come): Rules: - Gap of 30h from last message defines separate interactions - Qualified interaction = >=2 customer msgs + >=2 attendant msgs, both with textual content (>= 2 letters) - One-shot consultation = >=1+1 but below the qualified threshold (tracked as secondary KPI) - Excludes contacts labeled `equipe_interna` - is_recurring = interactions_count >= 2 - pix_generated_count counts all PixCharges; reservations_paid_count only counts those with status = paid Surface area: - Migration adds denormalized stats to contacts + indexes for fast filtering - Captain::ContactStats::InteractionCalculatorService computes the stats for a single contact (pure, no persistence) - Captain::Retention::RecalculateContactStatsJob persists them for one contact (idempotent) - Captain::Retention::RecalculateAllContactStatsJob runs daily at 3am BRT, enqueues per-contact jobs for everyone active in the last 120 days - Event-driven refresh: CaptainListener#conversation_resolved enqueues recalc; Captain::PixCharge after_create/after_update enqueues recalc on status change No UI yet — that's the next layer. |
||
|---|---|---|
| .. | ||
| captain | ||
| enterprise | ||
| internal | ||
| messages | ||
| migration | ||
| portal | ||
| saml | ||
| sla | ||