iachat/db/migrate
Pranav 47bdb6d2bb
feat: Clean up email configuration for from and reply to emails (#12453)
We first added conversation continuity for the live chat widget, and
then carried the same logic over to email channels.

The problem was that this added a reply+conversationUUID@domain.com as
the reply-to for emails, which was unnecessary. For email channels, the
reply-to can just be the channel’s own email address.

That extra layer made things more complex than it needed to be. In this
PR, I’ve cleaned up the config so it’s simpler. The table below shows
how it’ll work going forward.

---

| Type | From Email | Reply To Email |
| -- | -- | -- |
| Standard IMAP, SMTP email channel | channel.email | channel.email |
| Google OAuth Email channel | channel.email | channel.email |
| Microsoft OAuth Email channel | channel.email | channel.email |
| Email forwarded to Chatwoot, brought their own SMTP | channel.email |
channel.email |
| Imap to fetch email, Use Chatwoot's SMTP | channel.email if verified
with Chatwoot's SMTP provider. Otherwise account support email |
channel.email |
| Email forwarded to Chatwoot, Use Chatwoot's SMTP | channel.email if
verified with Chatwoot's SMTP provider. Otherwise account support email
| channel.email |
| -- | --  | -- |
| Website Live Chat - Conversation Continuity Inbound Emails enabled|
Account Support Email | reply+{conversation-uuid}@{account_domain} |
| Website Live Chat - Conversation Continuity Inbound Emails disabled|
Account Support Email | Account Support Email |

Fixes https://github.com/chatwoot/chatwoot/issues/10614
Fixes https://github.com/chatwoot/chatwoot/issues/10521
Fixes https://github.com/chatwoot/chatwoot/issues/10300
Fixes https://github.com/chatwoot/chatwoot/issues/10091
Fixes https://github.com/chatwoot/chatwoot/issues/4890
Fixes https://github.com/chatwoot/chatwoot/issues/10676
Fixes https://github.com/chatwoot/chatwoot/issues/10756
Fixes https://github.com/chatwoot/chatwoot/issues/11515
Fixes https://github.com/chatwoot/chatwoot/issues/9471

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-09-24 11:36:53 -07:00
..
20230426130150_init_schema.rb chore: Squash migrations till 05/2023 (#8862) 2024-02-06 17:00:38 +04:00
20230503101201_create_sla_policies.rb feat: SLA CRUD APIs (EE) (#7027) 2023-05-11 22:42:56 +05:30
20230509101256_add_index_to_messages_created_at.rb feat(perf): add index to messages created at (#7044) 2023-05-10 11:34:49 +05:30
20230510060828_add_index_to_messages_for_reportings.rb feat: add index migration (#7050) 2023-05-10 17:55:14 +05:30
20230510113208_set_default_empty_string_for_contact_name.rb chore: Add migration to set the default empty string value for contact name (#7052) 2023-05-11 17:35:19 +05:30
20230515051424_update_article_image_keys.rb feat: add migration to fix image signed keys (#7076) 2023-05-15 15:13:26 +05:30
20230523104139_add_partial_index_for_resolved_contacts.rb feat(perf): contacts query performance (#7175) 2023-05-23 17:22:47 +05:30
20230525085402_add_custom_sender_name_toggle.rb feat: Ability to customise the email sender name [CW-1629] (#7345) 2023-07-04 20:46:01 +05:30
20230608040738_add_processed_message_content_to_messages.rb fix: Automations condition based quoted text (#7272) 2023-06-09 17:00:05 +05:30
20230612103936_add_index_to_reporting_events.rb feat: add index to reporting events [CW-1960] (#7294) 2023-06-12 18:23:42 +05:30
20230614044633_add_sender_name_to_in.rb feat: Ability to customise the email sender name [CW-1629] (#7345) 2023-07-04 20:46:01 +05:30
20230620132319_add_sla_policy_to_conversations.rb chore: Add sla policy association to conversation (#7360) 2023-06-21 14:48:50 +05:30
20230620212340_add_waiting_since_to_conversations.rb feat: Add a sort option for conversations waiting for a reply from an agent (#7364) 2023-06-21 13:20:39 -07:00
20230706090122_sentiment_column_to_messages.rb feat: Sentiment Analysis (#7475) 2023-07-12 15:03:31 +05:30
20230714054138_add_api_key_sid_to_twilio_sms.rb feat: Add support for API key authentication in Twilio (#7523) 2023-07-14 19:20:54 -07:00
20230727065605_add_partial_index_contact_account_id.rb feat(perf): contact page loading speed (#7629) 2023-07-27 13:32:22 +05:30
20230801180936_update_default_status_in_hooks.rb fix: Update the default status of the hooks to enabled (#7652) 2023-08-01 12:14:47 -07:00
20230905060223_add_regex_to_custom_attribute_definition.rb feat: Support Regex validation for custom attributes (#7856) 2024-01-23 18:01:57 +04:00
20231011041615_ensure_message_private_not_null.rb chore: Ensure null validation for private attribute in messages (#8085) 2023-10-11 13:16:59 +05:30
20231013072802_add_icon_to_categories.rb feat: Adds the ability to set an emoji for help center category (#8111) 2023-10-20 13:52:30 +05:30
20231114111614_change_feature_flags_to_bigint_in_accounts.rb feat: convert feature_flag to bigint [CW-2767] (#8350) 2023-11-17 15:50:24 -08:00
20231129091149_add_snoozed_until_to_notifications.rb feat: Snooze notification API (#8439) 2023-12-04 12:32:35 +05:30
20231201014644_remove_notifications_with_message_primary_actor.rb chore: Change primary actor to Conversation for all the notification types. (#8435) 2023-12-06 10:43:09 +05:30
20231211010807_add_cached_labels_list.rb chore(migration): Re-run database migration job for caching. (#8581) 2023-12-18 17:29:02 -08:00
20231219000743_re_run_cache_label_job.rb chore(migration): Re-run database migration job for caching. (#8581) 2023-12-18 17:29:02 -08:00
20231219073832_add_last_activity_at_to_notifications.rb feat: Add last_activity_at field to Notification model (#8585) 2023-12-20 13:02:37 +05:30
20231223033019_refactor_sla_policy_columns.rb feat: sla 1 - refactor sla_policies model and add applied_sla model (#8602) 2024-01-23 23:48:02 +05:30
20231223040257_create_applied_slas.rb feat: sla 1 - refactor sla_policies model and add applied_sla model (#8602) 2024-01-23 23:48:02 +05:30
20240124054340_add_contact_type_to_contacts.rb feat: Add contact_type attribute to contact model (#8768) 2024-01-24 12:26:47 +05:30
20240124084032_add_middle_name_and_last_name_to_contacts.rb feat: Add middle_name and last_name to contact model (#8771) 2024-01-24 16:22:04 +05:30
20240129080827_add_location_and_country_code_to_contacts.rb feat: Add attributes location and country_code to Contact model (#8803) 2024-01-29 14:10:14 +05:30
20240131040316_remove_imap_inbox_syned_at_from_channel_email.rb chore: Remove unused attribute imap_inbox_synced_at (#8822) 2024-01-31 11:48:46 +04:00
20240207103014_change_applied_sla_sla_status_to_enum.rb feat: Add sidekiq jobs to monitor applied SLAs (#8828) 2024-02-07 21:44:56 +04:00
20240213131252_add_blocked_to_contacts.rb feat: Ability to block contacts permanently (#8922) 2024-02-21 14:18:42 -08:00
20240215065844_add_meta_to_notifications.rb feat: Add meta to notification model (#8941) 2024-02-16 14:38:02 +05:30
20240216055809_add_unique_index_to_applied_slas.rb feat: sla-7 ensure applied_sla uniqueness (#8938) 2024-02-20 21:59:49 +05:30
20240306201954_change_identifier_type_in_notifications_subscriptions.rb fix: Change the column identifier from string to text to avoid overflow (#9073) 2024-03-07 11:13:01 +05:30
20240319062553_create_sla_events.rb feat: add sla events table (#9126) 2024-03-20 11:59:37 +05:30
20240322071629_convert_cached_label_list_to_text.rb fix: Convert cached_label_list to text (#9143) 2024-03-25 18:47:08 -07:00
20240415210313_add_channel_web_widget_to_portals.rb feat: Add widget to help center config (#9235) 2024-04-15 16:46:48 -07:00
20240515201632_index_improvements_conversations_contacts.rb chore: Improved indexes for Conversations & Contacts [CW-3300] (#9475) 2024-05-15 16:10:39 -07:00
20240516003531_add_index_for_message_type_account_date.rb chore: Add indexes to improve reporting performance (#9478) 2024-05-15 21:21:15 -07:00
20240726220747_add_custom_roles.rb feat: Add APIs to manage custom roles in Chatwoot (#9995) 2024-08-23 17:18:28 +05:30
20240923215335_add_locale_to_article.rb fix: Include uncategorized articles in the all article section to allow edit/delete (#10153) 2024-09-23 23:39:03 -07:00
20241217041352_fix_old_audio_alert_data.rb fix: Update old data to fix login issues (#10594) 2024-12-17 17:17:11 +05:30
20250104200055_create_captain_tables.rb feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
20250104210328_remove_robin_tables.rb feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
20250105001414_add_status_to_captain_documents.rb feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
20250105005821_remove_not_null_from_captain_documents.rb feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
20250107030743_add_config_to_captain_assistant.rb feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
20250108031358_create_captain_inbox.rb feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
20250108211541_remove_index_from_captain_assistants.rb feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
20250116000103_add_status_to_captain_assistant_responses.rb feat: Add a review step for FAQs generated from conversations before using it (#10693) 2025-01-16 09:54:34 +05:30
20250116061033_convert_document_to_polymorphic_association.rb fix(ce): Check the edition before running the data migration (#10728) 2025-01-21 10:00:37 +05:30
20250207040150_add_meta_to_attachment.rb feat: Show shared contact's name in Telegram channel (#10856) 2025-02-11 19:39:54 +05:30
20250228185548_add_internal_attributes_to_accounts.rb feat: Add support for account abuse detection (#11001) 2025-02-28 15:28:19 -08:00
20250315202035_add_index_to_articles.rb chore: Limit the number of articles retrieved by widget (#11095) 2025-03-15 14:10:12 -07:00
20250326034635_add_instagram_channel.rb feat: Added Instagram channel migration (#11181) 2025-03-26 11:12:32 +05:30
20250402233933_remove_portal_members.rb chore: Clean up report & knowledge base policies (#11234) 2025-04-03 16:00:32 -07:00
20250410061725_convert_csml_bots_to_webhook_bots.rb feat: Implement UI for Agent Bots in settings and remove CSML support (#11276) 2025-04-16 18:02:49 +05:30
20250416182131_flip_chatwoot_v4_default_feature_flag_installation_config.rb chore: Enable chatwoot_v4 feature flag by default for accounts (#11321) 2025-04-17 08:53:37 +05:30
20250421082927_add_settings_column_to_account.rb feat: Add support for minutes in auto resolve feature (#11269) 2025-05-07 00:36:15 -07:00
20250421085134_update_auto_resolve_to_mminutes.rb feat: Add support for minutes in auto resolve feature (#11269) 2025-05-07 00:36:15 -07:00
20250512231036_create_copilot_threads.rb feat: Add support for persistent copilot threads and messages (#11489) 2025-05-15 17:37:04 -07:00
20250512231037_create_copilot_messages.rb feat: Add support for persistent copilot threads and messages (#11489) 2025-05-15 17:37:04 -07:00
20250514045638_add_csat_config_to_inboxes.rb feat: Improve CSAT responses (#11485) 2025-05-16 14:18:52 +05:30
20250523024825_remove_uuid_from_copilot_threads.rb feat: Add support for realtime-events in copilot-threads and copilot-messages (#11557) 2025-05-22 22:25:05 -07:00
20250523024826_remove_user_id_from_copilot_messages.rb feat: Add support for realtime-events in copilot-threads and copilot-messages (#11557) 2025-05-22 22:25:05 -07:00
20250523031839_change_message_type_to_integer_in_copilot_messages.rb feat: Add support for realtime-events in copilot-threads and copilot-messages (#11557) 2025-05-22 22:25:05 -07:00
20250620120000_create_channel_voice.rb feat: Whatsapp embedded signup (#11612) 2025-07-14 21:37:06 -07:00
20250627195529_add_index_to_messages.rb fix: disable_ddl_transaction! on add_index action (#11833) 2025-06-27 16:58:50 -07:00
20250709102213_add_template_params_to_campaigns.rb chore(annotations): sync model annotations with current schema (#12245) 2025-08-20 20:23:42 +02:00
20250710145708_create_captain_scenarios.rb feat: add Captain::Scenario Model and API [CW-4597] (#11907) 2025-07-14 16:12:38 +05:30
20250714104358_add_response_guidelines_and_guardrails_to_captain_assistants.rb feat: add response guidelines and guardrails field (#11911) 2025-07-15 08:56:03 +05:30
20250722083820_add_ssl_settings_to_portals.rb chore: Automate SSL with Cloudflare (#12021) 2025-07-24 13:09:06 +04:00
20250722152516_add_index_on_contact_type_and_account_id_to_contacts.rb feat: Introduce the crm_v2 feature flag for CRM changes (#12014) 2025-07-23 17:07:02 +04:00
20250805082345_add_metadata_to_captain_documents.rb feat: Add BE changes for captain pdf support for faq generation (#12113) 2025-08-27 20:31:22 +05:30
20250805160307_add_notifications_performance_index.rb perf: fix notifications duplicate query and add composite index (#12110) 2025-08-07 15:59:40 +05:30
20250806140000_create_assignment_policies.rb feat: Add migration files for assignment v2 (#12147) 2025-08-11 21:44:38 -07:00
20250806140001_create_inbox_assignment_policies.rb feat: Add migration files for assignment v2 (#12147) 2025-08-11 21:44:38 -07:00
20250806140002_create_agent_capacity_policies.rb feat: Add migration files for assignment v2 (#12147) 2025-08-11 21:44:38 -07:00
20250806140003_create_inbox_capacity_limits.rb feat: Add migration files for assignment v2 (#12147) 2025-08-11 21:44:38 -07:00
20250806140004_add_agent_capacity_policy_to_account_users.rb feat: Add migration files for assignment v2 (#12147) 2025-08-11 21:44:38 -07:00
20250806140005_create_leaves.rb feat: Add migration files for assignment v2 (#12147) 2025-08-11 21:44:38 -07:00
20250808123008_add_feature_citation_to_assistant_config.rb fix(migrations): skip AddFeatureCitationToAssistantConfig on OSS (#12244) 2025-08-20 19:15:19 +05:30
20250820130619_add_two_factor_to_users.rb feat: MFA (#12290) 2025-09-18 20:19:24 +05:30
20250822061042_add_content_templates_to_twilio_sms.rb feat: Added the backend support for twilio content templates (#12272) 2025-08-24 10:05:15 +05:30
20250825070005_create_account_saml_settings.rb feat: add saml model & controller [CW-2958] (#12289) 2025-09-03 13:30:42 -07:00
20250826000000_drop_telegram_bots.rb chore: remove unused telegram bot model (#12417) 2025-09-11 22:25:26 +05:30
20250916024703_add_allowed_domains_to_channel_widgets.rb feat: Introduce allowed_domains for web widget (#12450) 2025-09-17 10:01:27 +05:30
20250917012759_add_verified_to_channel_email.rb feat: Clean up email configuration for from and reply to emails (#12453) 2025-09-24 11:36:53 -07:00