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iachat/config/locales
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Sojan Jose ec9a82a017
feat: Open conversation when agent bot webhook fails (#12379) 
# Changelog

When an agent bot webhook fails, we now flip any pending conversation
back to an open state so a human agent can pick
it up immediately. There will be an clear activity message giving the
team clear visibility into what went
wrong. This keeps customers from getting stuck in limbo when their
connected bot goes offline.

# Testing instructions 

1. Initial setup: Create an agent bot with a working webhook URL and
connect it to a test inbox. Send a message from a
contact (e.g., via the widget) so a conversation is created; it should
enter the Pending state while the bot handles
     the reply.
2. Introduce failure: Edit that agent bot and swap the webhook URL for a
dummy endpoint that will fail. Have the same
contact send another message in the existing conversation. Because the
webhook call now fails, the conversation should flip from Pending back
to Open, making it visible to agents. Also verify the activity message
3. New conversation check: With the dummy URL still in place, start a
brand-new conversation from a contact. When the
bot tries (and fails) to respond, confirm that the conversation appears
immediately as Open rather than remaining Pending. Also the activity
message is visible
4. Subsequent messages in open conversations will show no change

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-10-13 15:59:59 +05:30
..
am.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
ar.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
az.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
bg.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
ca.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
cs.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
da.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
de.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
devise.am.yml chore: Update translations (#7728) 2023-08-15 13:47:38 -07:00
devise.ar.yml chore: Update translations (#9946) 2024-08-16 14:06:32 +05:30
devise.az.yml chore: Update translations (#10549) 2025-01-14 22:00:56 +05:30
devise.bg.yml chore: New Crowdin updates (#3616) 2021-12-19 11:38:02 +05:30
devise.ca.yml Chore: New Crowdin translations (#747) 2020-04-23 23:52:16 +05:30
devise.cs.yml Chore: Add ro, fr, pt_BR translation files (#827) 2020-05-06 14:24:20 +05:30
devise.da.yml chore: Enable Danish language (#1443) 2020-11-24 23:07:51 +05:30
devise.de.yml chore: Update translations (#4099) 2022-03-17 20:02:32 +05:30
devise.el.yml Chore: New Crowdin translations (#747) 2020-04-23 23:52:16 +05:30
devise.en.yml Feature/update confirmation email information (#145) 2019-10-14 14:24:58 +05:30
devise.es.yml chore: New Crowdin Translation updates (#2063) 2021-04-19 15:10:16 +05:30
devise.fa.yml chore: Update translations, Add Norwegian(no) (#1675) 2021-01-28 14:03:52 +05:30
devise.fi.yml chore: Update translations (#1502) 2020-12-09 16:43:51 +05:30
devise.fr.yml Chore: New Crowdin translations (#747) 2020-04-23 23:52:16 +05:30
devise.he.yml chore: Update translations (#6895) 2023-04-17 14:45:49 +05:30
devise.hi.yml Chore: Include Tamil, Arabic, other language updates (#1018) 2020-07-08 00:59:30 +05:30
devise.hr.yml chore: Update translations (#9946) 2024-08-16 14:06:32 +05:30
devise.hu.yml chore: New translation updates 2021-03-16 00:00:53 +05:30
devise.hy.yml chore: Update translations 2023-03-08 14:00:00 +05:30
devise.id.yml chore: Enable Finnish, Indonesian languages (#1495) 2020-12-08 00:05:07 +05:30
devise.is.yml chore: Update translations from Crowdin (#5810) 2022-11-08 09:36:24 -08:00
devise.it.yml chore: Update to the latest translations (#3923) 2022-02-07 17:19:34 +05:30
devise.ja.yml chore: Update translations from Crowdin (#10686) 2025-02-12 12:34:34 +05:30
devise.ka.yml chore: Enable Thai language (th), update translations (#5095) 2022-07-26 09:52:59 +05:30
devise.ko.yml chore: Update translations from Crowdin (#5810) 2022-11-08 09:36:24 -08:00
devise.lt.yml chore: Update translations (#7347) 2023-06-19 17:27:43 +05:30
devise.lv.yml chore: Update translations from Crowdin (#5523) 2022-09-28 21:59:41 -07:00
devise.ml.yml chore: Update to the latest translations (#3923) 2022-02-07 17:19:34 +05:30
devise.ms.yml chore: New Translation updates (#5287) 2022-08-19 13:55:23 +05:30
devise.ne.yml chore: Update translations, Add Norwegian(no) (#1675) 2021-01-28 14:03:52 +05:30
devise.nl.yml Add new translations (#862) 2020-05-16 18:07:19 +05:30
devise.no.yml chore: Update translations, Add Norwegian(no) (#1675) 2021-01-28 14:03:52 +05:30
devise.pl.yml Chore: Add ro, fr, pt_BR translation files (#827) 2020-05-06 14:24:20 +05:30
devise.pt_BR.yml chore: Update translations (#1502) 2020-12-09 16:43:51 +05:30
devise.pt.yml Chore: Add pt and pt_BR translations (#813) 2020-05-04 17:33:55 +05:30
devise.ro.yml chore: Update translations from Crowdin (#4652) 2022-05-09 18:57:05 +05:30
devise.ru.yml chore: Enable Russian, update translations (#1159) 2020-08-22 17:54:16 +05:30
devise.sh.yml chore: Update translations (#6751) 2023-03-27 14:45:50 +05:30
devise.sk.yml chore: New Crowdin updates (#3616) 2021-12-19 11:38:02 +05:30
devise.sl.yml chore: Update translations (#10549) 2025-01-14 22:00:56 +05:30
devise.sq.yml chore: Update translations (#8016) 2023-09-29 15:46:29 +05:30
devise.sr.yml chore: Update translations from Crowdin (#5202) 2022-08-08 21:14:50 +05:30
devise.sv.yml chore: New translation updates 2021-03-16 00:00:53 +05:30
devise.ta.yml Chore: Include Tamil, Arabic, other language updates (#1018) 2020-07-08 00:59:30 +05:30
devise.th.yml chore: Update translations from Crowdin (#4652) 2022-05-09 18:57:05 +05:30
devise.tl.yml chore: Update translations from Crowdin (#9835) 2024-07-25 11:58:22 -07:00
devise.tr.yml chore: Enable Czech(cs), Turkish(tr), update translations (#1466) 2020-12-01 13:15:17 +05:30
devise.uk.yml chore: Update translations from Crowdin (#4652) 2022-05-09 18:57:05 +05:30
devise.ur_IN.yml chore: Update translations from Crowdin (#4665) 2022-05-13 11:38:49 +05:30
devise.ur.yml chore: Update translations from Crowdin (#4652) 2022-05-09 18:57:05 +05:30
devise.vi.yml chore: Enable Japanese, update translation from Crowdin (#1417) 2020-11-16 23:11:14 +05:30
devise.zh_CN.yml chore: Enable the languages no, zh-CN, hu (#2135) 2021-04-20 16:22:03 +05:30
devise.zh_TW.yml chore: Enable Danish language (#1443) 2020-11-24 23:07:51 +05:30
devise.zh.yml chore: New Translation updates (#3371) 2021-11-12 23:40:08 +05:30
el.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
en.yml feat: Open conversation when agent bot webhook fails (#12379) 2025-10-13 15:59:59 +05:30
es.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
fa.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
fi.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
fr.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
he.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
hi.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
hr.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
hu.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
hy.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
id.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
is.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
it.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
ja.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
ka.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
ko.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
lt.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
lv.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
ml.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
ms.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
ne.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
nl.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
no.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
pl.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
pt_BR.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
pt.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
ro.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
ru.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
secure_password.en.yml feat: Improved password security policy (#2345) 2021-06-07 17:26:08 +05:30
sh.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
sk.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
sl.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
sq.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
sr.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
sv.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
ta.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
th.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
tl.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
tr.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
uk.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
ur_IN.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
ur.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
vi.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
zh_CN.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
zh_TW.yml chore: Update translations (#12598) 2025-10-07 19:17:38 +05:30
zh.yml chore: New Translation updates (#3371) 2021-11-12 23:40:08 +05:30