iachat/app
Tanmay Deep Sharma f2cb23d6e9
fix: handle Socket::ResolutionError in browser push notifications (#13957)
## Linear Ticket

https://linear.app/chatwoot/issue/CW-6707/socketresolutionerror-failed-to-open-tcp-connection-to-permanently

https://linear.app/chatwoot/issue/CW-6707/socketresolutionerror-failed-to-open-tcp-connection-to-permanently#comment-14e0f9ff

## Description

Browser push notifications fail with Socket::ResolutionError when the
push subscription endpoint's domain can't be resolved via DNS (e.g.,
defunct push service, transient DNS failure). This error wasn't handled
in handle_browser_push_error, so it fell through to the catch-all else
branch and got reported to Sentry on every notification attempt — 1,637
times in the last 7 days.
The dead subscription was never cleaned up or the error suppressed, so
every subsequent notification for the affected user triggered the same
Sentry alert.
Added Socket::ResolutionError to the existing transient network error
handler alongside Errno::ECONNRESET, Net::OpenTimeout, and
Net::ReadTimeout. The error is logged but not reported to Sentry, and
the subscription is kept intact in case it's a temporary DNS blip.

## Type of change

- [ ] Bug fix (non-breaking change which fixes an issue)

## How Has This Been Tested?

- Verified that Socket::ResolutionError is a subclass of StandardError
and matches the when clause

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
2026-04-01 16:55:49 +05:30
..
actions fix: Skip redundant contact saves in ContactIdentifyAction (#13778) 2026-03-11 21:40:38 -07:00
assets feat: Hide installation identifier (#11722) 2025-06-17 15:45:40 -07:00
builders fix: Handle Facebook reel attachment type (#13691) 2026-03-06 08:49:41 +04:00
channels fix: Move contact events to account stream rather than individual user stream (#11082) 2025-03-13 17:46:48 -07:00
controllers feat: disable helpcenter on hacker plans (#12068) 2026-03-26 23:48:46 -07:00
dashboards fix(super-admin): prefill confirmed_at in new user form (#13662) 2026-03-10 12:14:58 +05:30
dispatchers feat(ee): Add Captain features (#10665) 2025-01-14 16:15:47 -08:00
drops feat: Add the support for custom attributes in message variables (#8511) 2023-12-08 14:13:35 -08:00
fields fix(super-admin): prefill confirmed_at in new user form (#13662) 2026-03-10 12:14:58 +05:30
finders feat: Add a priority + created at sort for conversations (#13658) 2026-02-25 18:22:41 -08:00
helpers feat(rollup): add models and write path [1/3] (#13796) 2026-03-19 13:12:36 +05:30
javascript fix(sentry): syntaxError: No error message (#13954) 2026-03-31 21:09:02 +05:30
jobs fix: remove bulk_auto_assignment_job cron schedule (#13877) 2026-03-31 10:56:59 +05:30
listeners feat(rollup): add models and write path [1/3] (#13796) 2026-03-19 13:12:36 +05:30
mailboxes refactor: strategy pattern for mailbox conversation finding (#12766) 2025-11-10 20:47:18 +05:30
mailers fix(email): Allow inbox OAuth replies without global SMTP (#13820) 2026-03-17 11:10:42 +04:00
models fix: Skip email rate limiting for self-hosted instances (#13915) 2026-03-26 18:06:10 +05:30
policies feat(help-center): enable drag-and-drop category reordering (#13706) 2026-03-05 12:53:38 +05:30
presenters fix: Send raw content in webhook payloads instead of channel-rendered markdown (#13896) 2026-03-25 16:56:22 +04:00
services fix: handle Socket::ResolutionError in browser push notifications (#13957) 2026-04-01 16:55:49 +05:30
views fix: html/body background not applied in appearance mode (#13955) 2026-03-31 16:55:21 +05:30