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iachat/app/javascript/dashboard/i18n/locale/zh_CN/report.json
Chatwoot Bot 4a088e0663
chore: Update translations from Crowdin (#10686) 
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
2025-02-12 12:34:34 +05:30

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{
"REPORT": {
"HEADER": "会话",
"LOADING_CHART": "正在载入图表数据...",
"NO_ENOUGH_DATA": "我们没有收到足够的数据点来生成报告，请稍后再试。",
"DOWNLOAD_AGENT_REPORTS": "下载客服报表",
"DATA_FETCHING_FAILED": "Failed to fetch data, please try again later.",
"SUMMARY_FETCHING_FAILED": "Failed to fetch summary, please try again later.",
"METRICS": {
"CONVERSATIONS": {
"NAME": "会话",
"DESC": "(总计)"
},
"INCOMING_MESSAGES": {
"NAME": "收到的消息",
"DESC": "(总计)"
},
"OUTGOING_MESSAGES": {
"NAME": "发送的消息",
"DESC": "(总计)"
},
"FIRST_RESPONSE_TIME": {
"NAME": "首次响应时间",
"DESC": "( 平均)",
"INFO_TEXT": "用于计算的对话总数：",
"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_TIME": {
"NAME": "解决时间",
"DESC": "( 平均)",
"INFO_TEXT": "用于计算的对话总数：",
"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_COUNT": {
"NAME": "已解决的数量",
"DESC": "(总计)"
},
"BOT_RESOLUTION_COUNT": {
"NAME": "已解决的数量",
"DESC": "(总计)"
},
"BOT_HANDOFF_COUNT": {
"NAME": "Handoff Count",
"DESC": "(总计)"
},
"REPLY_TIME": {
"NAME": "Customer waiting time",
"TOOLTIP_TEXT": "Waiting time is {metricValue} (based on {conversationCount} replies)",
"DESC": ""
}
},
"DATE_RANGE_OPTIONS": {
"LAST_7_DAYS": "最近7天",
"LAST_30_DAYS": "最近30天",
"LAST_3_MONTHS": "Last 3 months",
"LAST_6_MONTHS": "Last 6 months",
"LAST_YEAR": "Last year",
"CUSTOM_DATE_RANGE": "Custom date range"
},
"CUSTOM_DATE_RANGE": {
"CONFIRM": "Apply",
"PLACEHOLDER": "Select date range"
},
"GROUP_BY_FILTER_DROPDOWN_LABEL": "Group By",
"DURATION_FILTER_LABEL": "Duration",
"GROUPING_OPTIONS": {
"DAY": "Day",
"WEEK": "Week",
"MONTH": "Month",
"YEAR": "Month"
},
"GROUP_BY_DAY_OPTIONS": [
{
"id": 1,
"groupBy": "Day"
}
],
"GROUP_BY_WEEK_OPTIONS": [
{
"id": 1,
"groupBy": "Day"
},
{
"id": 2,
"groupBy": "Week"
}
],
"GROUP_BY_MONTH_OPTIONS": [
{
"id": 1,
"groupBy": "Day"
},
{
"id": 2,
"groupBy": "Week"
},
{
"id": 3,
"groupBy": "Month"
}
],
"GROUP_BY_YEAR_OPTIONS": [
{
"id": 1,
"groupBy": "Day"
},
{
"id": 2,
"groupBy": "Week"
},
{
"id": 3,
"groupBy": "Month"
}
],
"BUSINESS_HOURS": "工作时间",
"FILTER_ACTIONS": {
"CLEAR_FILTER": "Clear filter",
"EMPTY_LIST": "没有检索到相关信息"
},
"PAGINATION": {
"RESULTS": "Showing {start} to {end} of {total} results"
}
},
"AGENT_REPORTS": {
"HEADER": "Agents Overview",
"DESCRIPTION": "Easily track agent performance with key metrics such as conversations, response times, resolution times, and resolved cases. Click an agent’s name to learn more.",
"LOADING_CHART": "正在载入图表数据...",
"NO_ENOUGH_DATA": "我们没有收到足够的数据点来生成报告，请稍后再试。",
"DOWNLOAD_AGENT_REPORTS": "下载客服报表",
"FILTER_DROPDOWN_LABEL": "选择代理",
"METRICS": {
"CONVERSATIONS": {
"NAME": "会话",
"DESC": "(总计)"
},
"INCOMING_MESSAGES": {
"NAME": "收到的消息",
"DESC": "(总计)"
},
"OUTGOING_MESSAGES": {
"NAME": "发送的消息",
"DESC": "(总计)"
},
"FIRST_RESPONSE_TIME": {
"NAME": "首次响应时间",
"DESC": "( 平均)",
"INFO_TEXT": "用于计算的对话总数：",
"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_TIME": {
"NAME": "解决时间",
"DESC": "( 平均)",
"INFO_TEXT": "用于计算的对话总数：",
"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_COUNT": {
"NAME": "已解决的数量",
"DESC": "(总计)"
}
},
"DATE_RANGE": [
{
"id": 0,
"name": "最近7天"
},
{
"id": 1,
"name": "最近30天"
},
{
"id": 2,
"name": "Last 3 months"
},
{
"id": 3,
"name": "Last 6 months"
},
{
"id": 4,
"name": "Last year"
},
{
"id": 5,
"name": "Custom date range"
}
],
"CUSTOM_DATE_RANGE": {
"CONFIRM": "Apply",
"PLACEHOLDER": "Select date range"
}
},
"LABEL_REPORTS": {
"HEADER": "Labels Overview",
"LOADING_CHART": "正在载入图表数据...",
"NO_ENOUGH_DATA": "我们没有收到足够的数据点来生成报告，请稍后再试。",
"DOWNLOAD_LABEL_REPORTS": "Download label reports",
"FILTER_DROPDOWN_LABEL": "Select Label",
"METRICS": {
"CONVERSATIONS": {
"NAME": "会话",
"DESC": "(总计)"
},
"INCOMING_MESSAGES": {
"NAME": "收到的消息",
"DESC": "(总计)"
},
"OUTGOING_MESSAGES": {
"NAME": "发送的消息",
"DESC": "(总计)"
},
"FIRST_RESPONSE_TIME": {
"NAME": "首次响应时间",
"DESC": "( 平均)",
"INFO_TEXT": "用于计算的对话总数：",
"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_TIME": {
"NAME": "解决时间",
"DESC": "( 平均)",
"INFO_TEXT": "用于计算的对话总数：",
"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_COUNT": {
"NAME": "已解决的数量",
"DESC": "(总计)"
}
},
"DATE_RANGE": [
{
"id": 0,
"name": "最近7天"
},
{
"id": 1,
"name": "最近30天"
},
{
"id": 2,
"name": "Last 3 months"
},
{
"id": 3,
"name": "Last 6 months"
},
{
"id": 4,
"name": "Last year"
},
{
"id": 5,
"name": "Custom date range"
}
],
"CUSTOM_DATE_RANGE": {
"CONFIRM": "Apply",
"PLACEHOLDER": "Select date range"
}
},
"INBOX_REPORTS": {
"HEADER": "Inbox Overview",
"DESCRIPTION": "Quickly view your inbox performance with key metrics like conversations, response times, resolution times, and resolved cases—all in one place. Click an inbox name for more details.",
"LOADING_CHART": "正在载入图表数据...",
"NO_ENOUGH_DATA": "我们没有收到足够的数据点来生成报告，请稍后再试。",
"DOWNLOAD_INBOX_REPORTS": "Download inbox reports",
"FILTER_DROPDOWN_LABEL": "Select Inbox",
"METRICS": {
"CONVERSATIONS": {
"NAME": "会话",
"DESC": "(总计)"
},
"INCOMING_MESSAGES": {
"NAME": "收到的消息",
"DESC": "(总计)"
},
"OUTGOING_MESSAGES": {
"NAME": "发送的消息",
"DESC": "(总计)"
},
"FIRST_RESPONSE_TIME": {
"NAME": "首次响应时间",
"DESC": "( 平均)",
"INFO_TEXT": "用于计算的对话总数：",
"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_TIME": {
"NAME": "解决时间",
"DESC": "( 平均)",
"INFO_TEXT": "用于计算的对话总数：",
"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_COUNT": {
"NAME": "已解决的数量",
"DESC": "(总计)"
}
},
"DATE_RANGE": [
{
"id": 0,
"name": "最近7天"
},
{
"id": 1,
"name": "最近30天"
},
{
"id": 2,
"name": "Last 3 months"
},
{
"id": 3,
"name": "Last 6 months"
},
{
"id": 4,
"name": "Last year"
},
{
"id": 5,
"name": "Custom date range"
}
],
"CUSTOM_DATE_RANGE": {
"CONFIRM": "Apply",
"PLACEHOLDER": "Select date range"
}
},
"TEAM_REPORTS": {
"HEADER": "Team Overview",
"DESCRIPTION": "Get a snapshot of your team’s performance with essential metrics, including conversations, response times, resolution times, and resolved cases. Click a team name for more details.",
"LOADING_CHART": "正在载入图表数据...",
"NO_ENOUGH_DATA": "我们没有收到足够的数据点来生成报告，请稍后再试。",
"DOWNLOAD_TEAM_REPORTS": "Download team reports",
"FILTER_DROPDOWN_LABEL": "Select Team",
"METRICS": {
"CONVERSATIONS": {
"NAME": "会话",
"DESC": "(总计)"
},
"INCOMING_MESSAGES": {
"NAME": "收到的消息",
"DESC": "(总计)"
},
"OUTGOING_MESSAGES": {
"NAME": "发送的消息",
"DESC": "(总计)"
},
"FIRST_RESPONSE_TIME": {
"NAME": "首次响应时间",
"DESC": "( 平均)",
"INFO_TEXT": "用于计算的对话总数：",
"TOOLTIP_TEXT": "First Response Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_TIME": {
"NAME": "解决时间",
"DESC": "( 平均)",
"INFO_TEXT": "用于计算的对话总数：",
"TOOLTIP_TEXT": "Resolution Time is {metricValue} (based on {conversationCount} conversations)"
},
"RESOLUTION_COUNT": {
"NAME": "已解决的数量",
"DESC": "(总计)"
}
},
"DATE_RANGE": [
{
"id": 0,
"name": "最近7天"
},
{
"id": 1,
"name": "最近30天"
},
{
"id": 2,
"name": "Last 3 months"
},
{
"id": 3,
"name": "Last 6 months"
},
{
"id": 4,
"name": "Last year"
},
{
"id": 5,
"name": "Custom date range"
}
],
"CUSTOM_DATE_RANGE": {
"CONFIRM": "Apply",
"PLACEHOLDER": "Select date range"
}
},
"CSAT_REPORTS": {
"HEADER": "CSAT Reports",
"NO_RECORDS": "There are no CSAT survey responses available.",
"DOWNLOAD": "Download CSAT Reports",
"DOWNLOAD_FAILED": "Failed to download CSAT Reports",
"FILTERS": {
"AGENTS": {
"PLACEHOLDER": "Choose Agents"
}
},
"TABLE": {
"HEADER": {
"CONTACT_NAME": "Contact",
"AGENT_NAME": "Assigned agent",
"RATING": "评分",
"FEEDBACK_TEXT": "Feedback comment"
}
},
"METRIC": {
"TOTAL_RESPONSES": {
"LABEL": "Total responses",
"TOOLTIP": "Total number of responses collected"
},
"SATISFACTION_SCORE": {
"LABEL": "Satisfaction score",
"TOOLTIP": "Total number of positive responses / Total number of responses * 100"
},
"RESPONSE_RATE": {
"LABEL": "Response rate",
"TOOLTIP": "Total number of responses / Total number of CSAT survey messages sent * 100"
}
}
},
"BOT_REPORTS": {
"HEADER": "Bot Reports",
"METRIC": {
"TOTAL_CONVERSATIONS": {
"LABEL": "No. of Conversations",
"TOOLTIP": "Total number of conversations handled by the bot"
},
"TOTAL_RESPONSES": {
"LABEL": "Total Responses",
"TOOLTIP": "Total number of responses sent by the bot"
},
"RESOLUTION_RATE": {
"LABEL": "Resolution Rate",
"TOOLTIP": "Total number of conversations resolved by the bot / Total number of conversations handled by the bot * 100"
},
"HANDOFF_RATE": {
"LABEL": "Handoff Rate",
"TOOLTIP": "Total number of conversations handed off to agents / Total number of conversations handled by the bot * 100"
}
}
},
"OVERVIEW_REPORTS": {
"HEADER": "Overview",
"LIVE": "Live",
"ACCOUNT_CONVERSATIONS": {
"HEADER": "Open Conversations",
"LOADING_MESSAGE": "Loading conversation metrics...",
"OPEN": "打开",
"UNATTENDED": "Unattended",
"UNASSIGNED": "未分配的",
"PENDING": "等待中"
},
"CONVERSATION_HEATMAP": {
"HEADER": "Conversation Traffic",
"NO_CONVERSATIONS": "No conversations",
"CONVERSATION": "{count} conversation",
"CONVERSATIONS": "{count} conversations",
"DOWNLOAD_REPORT": "Download report"
},
"AGENT_CONVERSATIONS": {
"HEADER": "Conversations by agents",
"LOADING_MESSAGE": "Loading agent metrics...",
"NO_AGENTS": "There are no conversations by agents",
"TABLE_HEADER": {
"AGENT": "客服",
"OPEN": "打开",
"UNATTENDED": "Unattended",
"STATUS": "状态"
}
},
"AGENT_STATUS": {
"HEADER": "Agent status",
"ONLINE": "在线的",
"BUSY": "忙碌中",
"OFFLINE": "离线的"
}
},
"DAYS_OF_WEEK": {
"SUNDAY": "Sunday",
"MONDAY": "Monday",
"TUESDAY": "Tuesday",
"WEDNESDAY": "Wednesday",
"THURSDAY": "Thursday",
"FRIDAY": "Friday",
"SATURDAY": "Saturday"
},
"SLA_REPORTS": {
"HEADER": "SLA Reports",
"NO_RECORDS": "SLA applied conversations are not available.",
"LOADING": "Loading SLA data...",
"DOWNLOAD_SLA_REPORTS": "Download SLA reports",
"DOWNLOAD_FAILED": "Failed to download SLA Reports",
"DROPDOWN": {
"ADD_FIlTER": "添加过滤器",
"CLEAR_ALL": "Clear all",
"CLEAR_FILTER": "Clear filter",
"EMPTY_LIST": "没有检索到相关信息",
"NO_FILTER": "No filters available",
"SEARCH": "Search filter",
"INPUT_PLACEHOLDER": {
"SLA": "SLA name",
"AGENTS": "客服名称",
"INBOXES": "收件箱名称",
"LABELS": "标签名称",
"TEAMS": "团队名称"
},
"SLA": "SLA Policy",
"INBOXES": "收件箱",
"AGENTS": "客服",
"LABELS": "标签",
"TEAMS": "Team"
},
"WITH": "with",
"METRICS": {
"HIT_RATE": {
"LABEL": "Hit Rate",
"TOOLTIP": "Percentage of SLAs created were completed successfully"
},
"NO_OF_MISSES": {
"LABEL": "Number of Misses",
"TOOLTIP": "Total SLA misses in a certain period"
},
"NO_OF_CONVERSATIONS": {
"LABEL": "Number of Conversations",
"TOOLTIP": "Total number of conversations with SLA"
}
},
"TABLE": {
"HEADER": {
"POLICY": "Policy",
"CONVERSATION": "会话",
"AGENT": "客服"
},
"VIEW_DETAILS": "View Details"
}
},
"SUMMARY_REPORTS": {
"INBOX": "收件箱",
"AGENT": "客服",
"TEAM": "Team",
"AVG_RESOLUTION_TIME": "Avg. Resolution Time",
"AVG_FIRST_RESPONSE_TIME": "Avg. First Response Time",
"AVG_REPLY_TIME": "Avg. Customer Waiting Time",
"RESOLUTION_COUNT": "已解决的数量",
"CONVERSATIONS": "No. of conversations"
}
}
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