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iachat/app/javascript/dashboard/i18n/locale/en
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Muhsin Keloth 99997a701a
feat: Add twilio content templates (#12277) 
Implements comprehensive Twilio WhatsApp content template support (Phase
1) enabling text, media, and quick reply templates with proper parameter
conversion, sync capabilities, and feature flag protection.

###  Features Implemented

  **Template Types Supported**

  - Basic Text Templates: Simple text with variables ({{1}}, {{2}})
  - Media Templates: Image/Video/Document templates with text variables
  - Quick Reply Templates: Interactive button templates
- Phase 2 (Future): List Picker, Call-to-Action, Catalog, Carousel,
Authentication templates

  **Template Synchronization**

- API Endpoint: POST
/api/v1/accounts/{account_id}/inboxes/{inbox_id}/sync_templates
  - Background Job: Channels::Twilio::TemplatesSyncJob
  - Storage: JSONB format in channel_twilio_sms.content_templates
  - Auto-categorization: UTILITY, MARKETING, AUTHENTICATION categories

 ###  Template Examples Tested


  #### Text template
```
  { "name": "greet", "language": "en" }
```
  #### Template with variables
```
  { "name": "order_status", "parameters": [{"type": "body", "parameters": [{"text": "John"}]}] }
```

  #### Media template with image
```
  { "name": "product_showcase", "parameters": [
    {"type": "header", "parameters": [{"image": {"link": "image.jpg"}}]},
    {"type": "body", "parameters": [{"text": "iPhone"}, {"text": "$999"}]}
  ]}
```
#### Preview

<img width="1362" height="1058" alt="CleanShot 2025-08-26 at 10 01
51@2x"
src="https://github.com/user-attachments/assets/cb280cea-08c3-44ca-8025-58a96cb3a451"
/>

<img width="1308" height="1246" alt="CleanShot 2025-08-26 at 10 02
02@2x"
src="https://github.com/user-attachments/assets/9ea8537a-61e9-40f5-844f-eaad337e1ddd"
/>

#### User guide

https://www.chatwoot.com/hc/user-guide/articles/1756195741-twilio-content-templates

---------

Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-08-29 16:13:25 +05:30
..
advancedFilters.json feat(v4): Add new conversation filters component (#10502) 2024-11-27 20:05:54 -08:00
agentBots.json feat: Ability to reset api_access_token (#11565) 2025-05-29 14:42:13 +05:30
agentMgmt.json fix: Translate "None" option in agent assignment dropdown (#11060) 2025-03-11 14:49:27 -07:00
attributesMgmt.json fix: Translate Priority and Messages types in Automations and Macros (#11741) 2025-07-08 12:40:40 +05:30
auditLogs.json feat: Add conversation delete feature (#11677) 2025-06-05 15:53:17 -05:00
automation.json feat: Add automation rule event conversation resolved (#9669) 2025-08-13 12:57:14 +05:30
bulkActions.json chore: update interpolation syntax for i18n files (#10198) 2024-10-07 11:12:40 -07:00
campaign.json feat: WhatsApp campaigns (#11910) 2025-07-16 09:04:02 +05:30
cannedMgmt.json feat: Vite + vue 3 💚 (#10047) 2024-10-02 00:36:30 -07:00
chatlist.json feat: Adds support for telegram contact sharing (#10841) 2025-02-06 14:23:08 +05:30
components.json chore: Add "Coming Soon" overlay to voice channel selector (#11835) 2025-06-30 14:30:09 +05:30
contact.json feat: Add twilio content templates (#12277) 2025-08-29 16:13:25 +05:30
contactFilters.json fix: Contact filter attribute groups (#10080) 2024-09-06 13:41:48 +05:30
contentTemplates.json feat: Add twilio content templates (#12277) 2025-08-29 16:13:25 +05:30
conversation.json chore: Add new tab and copy link to conversation context menu (#12089) 2025-08-04 15:22:20 -07:00
csatMgmt.json feat: more CSAT filters (#7038) 2023-05-18 22:50:46 +05:30
customRole.json feat: Vite + vue 3 💚 (#10047) 2024-10-02 00:36:30 -07:00
datePicker.json feat: Custom date picker (#9247) 2024-04-29 14:43:57 +05:30
emoji.json feat: Adds the ability to set an emoji for help center category (#8111) 2023-10-20 13:52:30 +05:30
general.json feat: Update the UI to support the change for Copilot as a universal copilot (#11618) 2025-05-29 12:35:10 +05:30
generalSettings.json fix: Translate Priority and Messages types in Automations and Macros (#11741) 2025-07-08 12:40:40 +05:30
helpCenter.json chore: Improve portal settings validation and error handling (#12134) 2025-08-10 17:39:59 -07:00
inbox.json feat: add reauth flow for wa embedded signup (#11940) 2025-08-08 01:48:45 +05:30
inboxMgmt.json feat: Add QR codes for WhatsApp, Messenger, and Telegram on inbox finish page (#12257) 2025-08-27 11:53:03 +05:30
index.js feat: Add twilio content templates (#12277) 2025-08-29 16:13:25 +05:30
integrationApps.json chore: Update settings to match the new design (#11084) 2025-03-14 14:28:14 +05:30
integrations.json feat: Add feature_citation toggle for Captain assistants (#12052) 2025-08-11 13:06:20 +05:30
labelsMgmt.json feat: Vite + vue 3 💚 (#10047) 2024-10-02 00:36:30 -07:00
login.json feat: Vite + vue 3 💚 (#10047) 2024-10-02 00:36:30 -07:00
macros.json fix: Translate Priority and Messages types in Automations and Macros (#11741) 2025-07-08 12:40:40 +05:30
report.json feat: label reports overview (#11194) 2025-06-11 14:35:46 +05:30
resetPassword.json feat: Support dark mode in login pages (#7420) 2023-07-01 07:49:52 +05:30
search.json feat: allow searching articles in omnisearch (#11558) 2025-05-28 13:50:50 +05:30
setNewPassword.json feat: update product copy [CWM-45] (#6372) 2023-04-25 22:02:15 -07:00
settings.json feat: Add full change log to profile (#12215) 2025-08-18 21:40:13 +05:30
signup.json fix: signup form broken in production (#10206) 2024-10-03 11:23:30 +05:30
sla.json feat: Update the design for integration page (#9825) 2024-07-24 16:35:40 -07:00
teamsSettings.json chore: update interpolation syntax for i18n files (#10198) 2024-10-07 11:12:40 -07:00
webhooks.json Feature: As a admin, I should be able to add webhooks to account (#572) 2020-02-29 17:43:49 +05:30
whatsappTemplates.json feat: WhatsApp enhanced templates front end changes (#12117) 2025-08-12 18:53:19 +05:30