Pranav f4643116df feat: Run assignment every 15 minutes (#12334) ... Currently, auto-assignment runs only during conversation creation or update events. If no agents are online when new conversations arrive, those conversations remain unassigned. With this change, unassigned conversations will be automatically assigned once agents become available. The job runs every 15 minutes and uses a fair distribution threshold of 100 to prevent a large number of conversations from being assigned to a single available agent. This will be customizable later.		2025-08-29 15:10:56 -07:00
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actions	fix: Disable enqueueing Avatar jobs if the URL is invalid (#12035)	2025-07-24 12:56:39 +04:00
assets	feat: Move email attachments from links to file attachments (#11304)	2025-04-15 23:43:12 -07:00
builders	fix: resolve mutex conflicts in Instagram webhook specs (#12154)	2025-08-11 23:31:25 +05:30
channels	fix: Move contact events to account stream rather than individual user stream (#11082)	2025-03-13 17:46:48 -07:00
config	feat: move embedding config to a yaml file (#11611)	2025-05-30 16:26:40 +05:30
configs	chore: Enable the new Rubocop rules (#7122)	2023-05-19 14:37:10 +05:30
controllers	feat: Add assignment policies controllers with jbuilder views (#12199)	2025-08-18 19:15:21 -07:00
dispatchers	Non blocking event dispatch (#652)	2020-03-29 19:18:30 +05:30
drops	feat: Add the support for custom attributes in message variables (#8511)	2023-12-08 14:13:35 -08:00
enterprise	feat: Add BE changes for captain pdf support for faq generation (#12113)	2025-08-27 20:31:22 +05:30
factories	feat: Add agent capacity controllers (#12200)	2025-08-26 19:12:58 -07:00
finders	perf: fix notifications duplicate query and add composite index (#12110)	2025-08-07 15:59:40 +05:30
fixtures	feat: Add BE changes for captain pdf support for faq generation (#12113)	2025-08-27 20:31:22 +05:30
helpers	chore: Refactor UTM params to stay compliant with standards (#12312)	2025-08-29 11:46:52 -07:00
integration	Fix url in emails, add frontendURL helper (#19)	2019-08-25 19:59:28 +05:30
jobs	feat: Run assignment every 15 minutes (#12334)	2025-08-29 15:10:56 -07:00
lib	feat: use captain endpoint config in legacy OpenAI base service (#12060)	2025-07-30 08:58:27 +04:00
listeners	fix: incorrect first response time for reopened conversations (#12058)	2025-08-13 16:39:43 +05:30
mailboxes	fix: Disable automations on auto-reply emails (#12101)	2025-08-05 13:17:06 +05:30
mailers	feat(cloud): Add support for viewing status of SSL in custom domains (#12011)	2025-07-30 10:52:47 -07:00
models	feat(ee): Setup advanced, performant message search (#12193)	2025-08-28 10:10:28 +05:30
policies	feat: Add conversation delete feature (#11677)	2025-06-05 15:53:17 -05:00
presenters	fix: Disable automations on auto-reply emails (#12101)	2025-08-05 13:17:06 +05:30
requests/api/v1	feat: Update the slack integration-flow to allow users to select the channel (#7637)	2023-07-28 14:50:30 -07:00
services	feat: Added the backend support for twilio content templates (#12272)	2025-08-24 10:05:15 +05:30
support	fix: resolve mutex conflicts in Instagram webhook specs (#12154)	2025-08-11 23:31:25 +05:30
workers	fix: Capture delivery errors to avoid false positives (#8790)	2024-01-26 14:22:18 +04:00
rails_helper.rb	fix: resolve mutex conflicts in Instagram webhook specs (#12154)	2025-08-11 23:31:25 +05:30
spec_helper.rb	feat(ee): Add Captain features (#10665)	2025-01-14 16:15:47 -08:00
test_helper.rb	Chore: Setup test coverage in codeclimate [#332] (#333)	2019-12-02 08:57:11 +05:30