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iachat/app/models/concerns
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Muhsin Keloth 35d0a7f1a7
feat: Add liquid template support for WhatsApp template parameters (#12227) 
Extends liquid template processing to WhatsApp `template_params`,
allowing dynamic variable substitution in template parameter values.

Users can now use liquid variables in WhatsApp template parameters:

```
{
  "template_params": {
    "name": "greet",
    "category": "MARKETING",
    "language": "en",
    "processed_params": {
      "body": {
        "customer_name": "{{contact.name}}",
        "customer_email": "{{contact.email | default: 'no-email@example.com'}}"
      }
    }
  }
}

```

When the message is saved, {{contact.name}} gets replaced with the
actual contact name.

Supported Variables

- {{contact.name}}, {{contact.email}}, {{contact.phone_number}}
- {{agent.name}}, {{agent.first_name}}
- {{account.name}}, {{inbox.name}}
- {{conversation.display_id}}
- Custom attributes: {{contact.custom_attribute.key_name}}
- Liquid filters: {{ contact.email | default: "fallback@example.com" }}
2025-08-21 16:44:51 +05:30
..
.keep Initial Commit 2019-08-14 15:18:44 +05:30
access_tokenable.rb Chore: Replaced dependent destroy with dependent destroy_async in all models (#3249) 2021-11-18 10:32:29 +05:30
account_cache_revalidator.rb feat: expiry for cache keys [CW-3038] (#8793) 2024-01-29 15:27:26 +05:30
activity_message_handler.rb fix(revert): "fix: Send CSAT survey only when agent can reply in conversati… (#11634) 2025-05-29 16:52:33 -06:00
assignment_handler.rb feat: Add support for multi-language support for Captain (#11068) 2025-03-19 18:25:33 -07:00
auto_assignment_handler.rb fix: assignee_changed callback not getting triggered during conversation creation (#9334) 2024-05-06 11:48:17 -07:00
availability_statusable.rb chore: Move agent availability to Account level (#3074) 2021-10-07 13:21:46 +05:30
avatarable.rb chore: Upgrade to Rails 7 (#6719) 2023-05-06 10:44:52 +05:30
cache_keys.rb feat: expiry for cache keys [CW-3038] (#8793) 2024-01-29 15:27:26 +05:30
channelable.rb chore: Centralize outgoing message reply restrictions for all the channels (#11279) 2025-04-12 08:52:12 +05:30
content_attribute_validator.rb chore: Upgrade rails and ruby versions (#2400) 2021-08-03 20:11:52 +05:30
conversation_mute_helpers.rb feat: Ability to block contacts permanently (#8922) 2024-02-21 14:18:42 -08:00
featurable.rb chore: Enable the new Rubocop rules (#7122) 2023-05-19 14:37:10 +05:30
json_schema_validator.rb feat: Add support for minutes in auto resolve feature (#11269) 2025-05-07 00:36:15 -07:00
label_activity_message_handler.rb feat: add activity message for SLA (#9100) 2024-03-13 20:05:34 +05:30
labelable.rb fix: Label Duplication in Bulk Actions (#7341) 2023-06-22 18:36:58 +05:30
liquidable.rb feat: Add liquid template support for WhatsApp template parameters (#12227) 2025-08-21 16:44:51 +05:30
llm_formattable.rb chore: Update LLM formatter classes to include additional details (#11491) 2025-05-15 17:47:37 -07:00
message_filter_helpers.rb feat: Enable sending template messages in webhooks (#7252) 2023-06-05 20:27:28 +05:30
out_of_offisable.rb Fix: add option to choose 24 hour working slot (#4018) 2022-02-22 01:28:49 -08:00
priority_activity_message_handler.rb chore(i18n): Improvements in automation and macros (#11231) 2025-04-02 15:48:42 -07:00
pubsubable.rb chore: Rotate pubsub token on password change (#7194) 2023-05-27 13:24:31 +05:30
push_data_helper.rb feat: UI to show the SLA threshold in chat screen (#9146) 2024-04-04 15:46:46 +05:30
reauthorizable.rb feat: Instagram reauthorization (#11221) 2025-04-03 14:30:48 +05:30
reportable.rb Chore: clean up Reporting Events (#4044) 2022-02-28 18:16:12 +05:30
sla_activity_message_handler.rb feat: add activity message for SLA (#9100) 2024-03-13 20:05:34 +05:30
sort_handler.rb feat: Add support for ascending and descending options in sort (#8542) 2023-12-12 17:15:48 -08:00
sso_authenticatable.rb feat: Prevent saving preferences and status when impersonating (#11164) 2025-05-20 17:34:30 -07:00
team_activity_message_handler.rb feat: add activity message for SLA (#9100) 2024-03-13 20:05:34 +05:30
user_attribute_helpers.rb chore: Add controllers for conversation participants (#6462) 2023-02-15 16:33:31 -08:00