iachat/spec/enterprise
Tanmay Deep Sharma ad90deb709
feat: Add agent capacity controllers (#12200)
## Linear reference:
https://linear.app/chatwoot/issue/CW-4649/re-imagine-assignments

## Description
This PR introduces the foundation for Assignment V2 system by
implementing agent_capacity and their association with inboxes and
users.

## Type of change

- [ ] New feature (non-breaking change which adds functionality)

## How Has This Been Tested?

Test Coverage:
-  Controller specs for assignment policies CRUD operations
-  Enterprise-specific specs for balanced assignment order
-  Model specs for community/enterprise separation

## Checklist:

- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules

---------

Co-authored-by: Pranav <pranav@chatwoot.com>
2025-08-26 19:12:58 -07:00
..
controllers feat: Add agent capacity controllers (#12200) 2025-08-26 19:12:58 -07:00
drops feat: Add push/email notification support for SLA (#9140) 2024-03-29 20:27:21 +11:00
jobs chore: Update the prompts to include language of the account for FAQs (#12280) 2025-08-22 10:03:52 -07:00
lib feat: scenario agents & runner (#11944) 2025-08-14 12:39:21 +05:30
listeners feat: Add support for realtime-events in copilot-threads and copilot-messages (#11557) 2025-05-22 22:25:05 -07:00
mailers/enterprise/agent_notifications feat: Add push/email notification support for SLA (#9140) 2024-03-29 20:27:21 +11:00
models feat: Add agent capacity controllers (#12200) 2025-08-26 19:12:58 -07:00
policies fix: Allow users with report_manage permission to access CSAT reports (#11625) 2025-05-29 12:09:03 -06:00
presenters/conversations feat: Conversation API to return applied_sla and sla_events (#9174) 2024-04-01 23:30:07 +05:30
services chore: Update the prompts to include language of the account for FAQs (#12280) 2025-08-22 10:03:52 -07:00