Muhsin Keloth b5ebc47637 fix: Send CSAT survey only when agent can reply in conversation (#11584) ... Fixes https://github.com/chatwoot/chatwoot/issues/11569 ## Problem On platforms like WhatsApp and Facebook Messenger, customers cannot reply to messages after 24 hours (or other channel-specific messaging windows). Despite this limitation, the system continued sending CSAT surveys to customers outside their messaging window, making it impossible for them to respond. ## Solution Added a check for `conversation.can_reply?` in the `should_send_csat_survey?` method. This leverages the existing `MessageWindowService` which already handles all channel-specific messaging window logic.		2025-05-28 19:34:11 +05:30
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actions	fix: Migrate notes when merging the contacts (#8749)	2024-01-20 10:32:18 +04:00
assets	feat: Move email attachments from links to file attachments (#11304)	2025-04-15 23:43:12 -07:00
builders	fix: Prevent creating duplicate messages via Instagram echo events (#11535)	2025-05-22 11:02:28 +05:30
channels	fix: Move contact events to account stream rather than individual user stream (#11082)	2025-03-13 17:46:48 -07:00
configs	chore: Enable the new Rubocop rules (#7122)	2023-05-19 14:37:10 +05:30
controllers	feat: allow searching articles in omnisearch (#11558)	2025-05-28 13:50:50 +05:30
dispatchers	Non blocking event dispatch (#652)	2020-03-29 19:18:30 +05:30
drops	feat: Add the support for custom attributes in message variables (#8511)	2023-12-08 14:13:35 -08:00
enterprise	fix: Update specs, add background response job implementation for copilot threads (#11600)	2025-05-27 14:10:27 -06:00
factories	fix: Update specs, add background response job implementation for copilot threads (#11600)	2025-05-27 14:10:27 -06:00
finders	fix: Apply filter for inbox when the user is an admin (#11197)	2025-03-27 17:05:48 -07:00
fixtures	fix: Process non-image inline attachments as regular attachments (#10998)	2025-02-28 13:33:48 -08:00
helpers	feat: Added the ability to create Instagram channel (#11182)	2025-04-03 13:57:14 +05:30
integration	Fix url in emails, add frontendURL helper (#19)	2019-08-25 19:59:28 +05:30
jobs	feat: automate account deletion (#11406)	2025-05-23 12:58:13 +05:30
lib	feat: add support for bunny CDN videos (#11601)	2025-05-28 13:50:43 +05:30
listeners	feat: Add support for more tool, standardize copilot chat service (#11560)	2025-05-23 01:07:07 -07:00
mailboxes	fix: Process non-image inline attachments as regular attachments (#10998)	2025-02-28 13:33:48 -08:00
mailers	feat: automate account deletion (#11406)	2025-05-23 12:58:13 +05:30
models	fix: Send CSAT survey only when agent can reply in conversation (#11584)	2025-05-28 19:34:11 +05:30
policies	chore: Clean up report & knowledge base policies (#11234)	2025-04-03 16:00:32 -07:00
presenters	chore: Update the precision of the updated_at timestamp in conversation model (#10875)	2025-02-10 20:22:11 -08:00
requests/api/v1	feat: Update the slack integration-flow to allow users to select the channel (#7637)	2023-07-28 14:50:30 -07:00
services	fix: Send CSAT survey only when agent can reply in conversation (#11584)	2025-05-28 19:34:11 +05:30
support	feat: Slack link unfurling (#7940)	2023-09-29 19:35:56 +05:30
workers	fix: Capture delivery errors to avoid false positives (#8790)	2024-01-26 14:22:18 +04:00
rails_helper.rb	feat: locking and retry in FB message parsing (#7701)	2023-08-23 09:48:17 +07:00
spec_helper.rb	feat(ee): Add Captain features (#10665)	2025-01-14 16:15:47 -08:00
test_helper.rb	Chore: Setup test coverage in codeclimate [#332] (#333)	2019-12-02 08:57:11 +05:30