8f95fafff4
Adds an account-level setting `keep_pending_on_bot_failure` to control whether conversations should move from pending to open when agent bot webhooks fail. Some users experience occasional message drops and don't want conversations to automatically reopen due to transient bot failures. This setting gives accounts control over that behavior. This is a temporary setting which will be removed in future once a proper fix for it is done, so it is not added in the UI.
38 lines
886 B
Ruby
38 lines
886 B
Ruby
class Webhooks::Trigger
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def initialize(url, payload, webhook_type)
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@url = url
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@payload = payload
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@webhook_type = webhook_type
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end
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def self.execute(url, payload, webhook_type)
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new(url, payload, webhook_type).execute
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end
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def execute
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perform_request
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rescue StandardError => e
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Rails.logger.warn "Webhook request failed for #{@url}: #{e.message}"
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raise CustomExceptions::Webhook::RetriableError, "Webhook request failed: #{e.message}"
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end
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private
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def perform_request
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RestClient::Request.execute(
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method: :post,
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url: @url,
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payload: @payload.to_json,
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headers: { content_type: :json, accept: :json },
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timeout: webhook_timeout
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)
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end
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def webhook_timeout
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raw_timeout = GlobalConfig.get_value('WEBHOOK_TIMEOUT')
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timeout = raw_timeout.presence&.to_i
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timeout&.positive? ? timeout : 5
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end
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end
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