Commit Graph

1264 Commits

Author SHA1 Message Date
Pranav
1b1ba3f8dd
fix: Update the photo/video caption when an update event is received (#10804)
The update ensures proper handling of text updates in photo/video
messages by accounting for the caption attribute in addition to the text
attribute. This change enables consistent processing across both
messages.

Fixes https://github.com/chatwoot/chatwoot/issues/10760

Note: TIL, you can update the video/photo you’ve sent on Telegram, not
just the text. Currently, we’re not handling this. To support it, we
need to parse the payload and update the attachments accordingly. This
could be taken as a followup.
2025-02-03 12:44:10 -08:00
Sojan Jose
3fb77fe806
chore: Resolve flaky spec for Contact country sorting (#10810)
We have been encountering errors in the community pipeline for the
contacts sort by country spec. Upon investigation, it was discovered
that the spec assumes the country code is used for sorting. However, the
sorting actually relies on the country attribute.

The payload from a previous spec run indicates that none of the contact
objects include the country attribute. This fix addresses the issue by
aligning the spec with the actual implementation logic.

Here’s an example payload from the previous spec run for reference:
<img width="1063" alt="Screenshot 2025-01-31 at 6 17 44 PM"
src="https://github.com/user-attachments/assets/df9b26e8-c5d0-432a-9d2a-16f76cb66967"
/>
2025-02-03 16:54:13 +05:30
Pranav
c7d259d5fd
chore: Update the behavior of Captain resolutions (#10794)
This PR ensures that only conversations from quick conversation channels
are resolved, avoiding resolutions on the email channel (we still need
to improve the UX here). It also updates the FAQ generation logic,
limiting it to conversations that had at least one human interaction.
2025-02-03 16:25:08 +05:30
Pranav
cf0975ad94
fix: Use current_available instead available to compute the document limit (#10776)
The available limit for documents is now stored in
captain.documents.current_available. This PR fixes the limit sent on
crawler job.
2025-01-28 10:55:46 +05:30
Pranav
cb42be8e65
feat(v4): Update the report pages to show aggregate values (#10766)
This PR updates the report pages for agents, inboxes, and teams by
replacing charts with aggregate values (under a feature flag). Users can
click on any item to view more details if needed. Most users seem to
prefer aggregate values, so this change will likely stay.

The PR also includes a few fixes:

- The summary reports now use the same logic for both the front-end and
CSV exports.
- Fixed an issue where a single quote was being added to values with
hyphens in CSV files. Now, ‘n/a’ is used when no value is available.
- Fixed a bug where the average value was calculated incorrectly when
multiple accounts were present.

These changes should make reports easier to use and more consistent.

### Agents:

<img width="1438" alt="Screenshot 2025-01-26 at 10 47 18 AM"
src="https://github.com/user-attachments/assets/bf2fcebc-6207-4701-9703-5c2110b7b8a0"
/>

### Inboxes
<img width="1438" alt="Screenshot 2025-01-26 at 10 47 10 AM"
src="https://github.com/user-attachments/assets/b83e1cf2-fd14-4e8e-8dcd-9033404a9f22"
/>


### Teams: 
<img width="1436" alt="Screenshot 2025-01-26 at 10 47 01 AM"
src="https://github.com/user-attachments/assets/96b1ce07-f557-42ca-8143-546a111d6458"
/>

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2025-01-28 09:19:18 +05:30
Shivam Mishra
ef7bf66476
feat: Add frontend changes for Captain limits (#10749)
This PR introduces several improvements to the Captain AI dashboard
section:

- New billing page, with new colors, layout and meters for Captain usage
- Updated the base paywall component to use new colors
- Updated PageLayout.vue, it's more generic and can be used for other
pages as well
   - Use flags to toggle empty state and loading state
- Add prop for `featureFlag` to show the paywall slot based on feature
enabled on account
- Update `useAccount` to add a `isCloudFeatureEnabled`
- **Removed feature flag checks from captain route definitions**, so the
captain entry will always be visible on the sidebar
- Add banner to Captain pages for the following cases
   - Responses usage is over 80%
   - Documents limit is fully exhausted


### Screenshots

<details><summary>Free plan</summary>
<p>

![CleanShot 2025-01-22 at 18 37
11@2x](https://github.com/user-attachments/assets/17d3ddba-9095-4e81-9b6f-45b5f69e6a3f)
![CleanShot 2025-01-22 at 18 37
04@2x](https://github.com/user-attachments/assets/df9bb0a6-085f-45da-97d4-74cbcc33fc7e)


</p>
</details> 

<details><summary>Paid plan</summary>
<p>

![CleanShot 2025-01-22 at 18 36
45@2x](https://github.com/user-attachments/assets/a7ccf9d4-143b-49e4-8149-83c7a7985023)

![CleanShot 2025-01-22 at 20 23
57@2x](https://github.com/user-attachments/assets/c6ce35ba-e537-486d-85c8-4cc2d4e76438)


</p>
</details>

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2025-01-24 09:21:09 -08:00
Sojan Jose
be8205657e
fix: Added authentication to FireCrawl API, remove unused RobinAI references (#10737)
- Fixed Firecrawl webhook payloads to ensure proper data handling and
delivery.
- Removed unused Robin AI code to improve codebase cleanliness and
maintainability.
- Implement authentication for the Firecrawl endpoint to improve
security. A key is generated to secure the webhook URLs from FireCrawl.

---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
2025-01-22 18:14:25 -08:00
Shivam Mishra
3b366f43e6
feat: setup captain limits (#10713)
This pull request introduces several changes to implement and manage
usage limits for the Captain AI service. The key changes include adding
configuration for plan limits, updating error messages, modifying
controllers and models to handle usage limits, and updating tests to
ensure the new functionality works correctly.

## Implementation Checklist

- [x] Ability to configure captain limits per check
- [x] Update response for `usage_limits` to include captain limits
- [x] Methods to increment or reset captain responses limits in the
`limits` column for the `Account` model
- [x] Check documents limit using a count query
- [x] Ensure Captain hand-off if a limit is reached
- [x] Ensure limits are enforced for Copilot Chat
- [x] Ensure limits are reset when stripe webhook comes in 
- [x] Increment usage for FAQ generation and Contact notes
- [x] Ensure documents limit is enforced

These changes ensure that the Captain AI service operates within the defined usage limits for different subscription plans, providing appropriate error messages and handling when limits are exceeded.
2025-01-23 01:23:18 +05:30
Pranav
0b4028b95d
feat: Add support for the references in FAQs (#10699)
Currently, it’s unclear whether an FAQ item is generated from a
document, derived from a conversation, or added manually.

This PR resolves the issue by providing visibility into the source of
each FAQ. Users can now see whether an FAQ was generated or manually
added and, if applicable, by whom.

- Move the document_id to a polymorphic relation (documentable).
- Updated the APIs to accommodate the change.
- Update the service to add corresponding references. 
- Updated the specs.

<img width="1007" alt="Screenshot 2025-01-15 at 11 27 56 PM"
src="https://github.com/user-attachments/assets/7d58f798-19c0-4407-b3e2-748a919d14af"
/>

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-01-16 15:27:30 +05:30
Pranav
6096932f76
feat: Add a review step for FAQs generated from conversations before using it (#10693)
This PR introduces a review step for generated FAQs, allowing a human to
validate and approve them before use in customer interactions. While
hallucinations are minimal, this step ensures accurate and reliable FAQs
for Captain to use during LLM calls when responding to customers.

- Added a status field for the FAQ
- Allow the filter on the UI.
<img width="1072" alt="Screenshot 2025-01-15 at 6 39 26 PM"
src="https://github.com/user-attachments/assets/81dfc038-31e9-40e6-8a09-586ebc4e8384"
/>
2025-01-16 09:54:34 +05:30
Pranav
d070743383
feat(ee): Add Captain features (#10665)
Migration Guide: https://chwt.app/v4/migration

This PR imports all the work related to Captain into the EE codebase. Captain represents the AI-based features in Chatwoot and includes the following key components:

- Assistant: An assistant has a persona, the product it would be trained on. At the moment, the data at which it is trained is from websites. Future integrations on Notion documents, PDF etc. This PR enables connecting an assistant to an inbox. The assistant would run the conversation every time before transferring it to an agent.
- Copilot for Agents: When an agent is supporting a customer, we will be able to offer additional help to lookup some data or fetch information from integrations etc via copilot.
- Conversation FAQ generator: When a conversation is resolved, the Captain integration would identify questions which were not in the knowledge base.
- CRM memory: Learns from the conversations and identifies important information about the contact.

---------

Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com>
Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2025-01-14 16:15:47 -08:00
Sojan Jose
c75ed1ef69
fix: Prevent duplicate notifications for mentions (#10675)
This PR addresses an issue where mention_notification was being
overwritten by assigned_conversation_new_message notifications.
Similarly, participating_conversation_new_message was taking priority
over assigned_conversation_new_message.

The fix ensures that additional notifications are not created in these
scenarios by establishing a priority order for notifications as follows:

1. mention_notification
2. assigned_conversation_new_message
3. participating_conversation_new_message

This change maintains consistency and prevents redundant notifications.

----

Note: In the older implementation of notifications in Chatwoot,
notification objects were created only if the user had subscribed to a
specific notification type. With the new inbox_view model, we are
changing this approach to create notification objects in all cases. This
PR updates the services to remove reliance on notification preferences,
simplifying the logic.


----

Caveat: Since we don’t create extra notifications for new messages if a
mention_notification already exists, a user subscribed to
new_message_notification push/email notifications but not to
mention_notification will not receive notifications in these cases.
2025-01-13 11:20:31 +05:30
Sojan Jose
97235a4365
fix: Exclude notifications for blocked contacts, except mentions (#10659)
- Prevents notifications from being created for conversations or actions
involving blocked contacts.
- The exception is the conversation_mention notification type, which
will still be created when applicable.
2025-01-12 15:30:27 +05:30
Muhsin Keloth
b5f4e8155b
chore: Configure iOS universal linking (#10651)
- Moved `apple-app-site-association` to
`.well-known/apple-app-site-association`
https://docs.expo.dev/linking/ios-universal-links/#create-aasa-file
- Updated the paths pattern to accept conversation links only.
2025-01-08 21:25:11 +05:30
Sivin Varghese
3c93cdb8b2
feat(v4): Update Inbox view card design (#10599) 2025-01-07 21:11:54 +05:30
Pranav
c52282307a
feat(v4): Update team, agent summary builder to include resolution metrics (#10607)
Following https://github.com/chatwoot/chatwoot/pull/10604, this PR
introduces similar reporting features for Agents and Teams.

Updates in this PR:
- Added additional methods to the base class to avoid repetition.
- Improve reporting for Teams and Agents to include resolution count.
2024-12-20 19:16:56 +05:30
Pranav
4fd9bddb9d
feat(v4): Add API to fetch aggregate reports for inboxes (#10604)
The Inbox Overview section is being updated to offer a more detailed
report, showing an overall view of the account grouped by inboxes. To
view detailed reports and access specific graphs for individual inboxes,
click on the inbox name to navigate to its dedicated report page.

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2024-12-19 14:47:19 -08:00
Sivin Varghese
932244a1ec
feat: Add support for Arcade videos on articles (#10585)
Fixes
https://linear.app/chatwoot/issue/CW-3779/add-support-for-arcade-videos-on-articles-loom-alternative

**Loom video**

https://www.loom.com/share/917bdecb4eaf4d3f9782b4fa84ee4bd4?sid=d11f0d71-0cf5-424a-9268-9d9fb3797ee2


Co-authored-by: Sojan Jose <sojan@pepalo.com>
2024-12-17 17:17:42 +05:30
Shivam Mishra
b34dac7bbe
feat: validate query conditions (#10595)
Query conditions can take in arbitrary values, this can cause SQL
errors. This PR fixes it
2024-12-17 17:16:37 +05:30
Pranav
10a0333980
feat(ee): Add copilot integration (v1) to the conversation sidebar (#10566) 2024-12-10 15:36:48 -08:00
Vishnu Narayanan
9a405d65ba
fix: RemoveStaleRedisKeys service (#10562)
Fixes issues with RemoveStaleRedisKeys service

Co-authored-by: Sojan <sojan@pepalo.com>
2024-12-11 03:38:25 +08:00
giquieu
472f6d9345
feat: Ability to lock the conversation to a single thread in API channels (#10329)
Added the possibility to mark as a single conversation in the API type
inbox. This allows the conversation builder to search for the last
conversation.
I thought about searching for the last conversation with created_at:
desc order, as is done in some channels... but I didn't change the way
the conversation is searched.

Fixes: #7726 

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2024-12-09 23:36:17 +08:00
Sivin Varghese
3edc0542cc
fix: Fix issue with profile picture not updating (#10532)
This PR resolves the issue with updating the profile picture in the profile settings.

**Cause of issue**
The issue can be reproduced with the old `ProfileAvatar.vue` component.
While the exact reason is unclear, it seems related to cases where the
file might be `null`.

**Solution**
Replaced the old `ProfileAvatar.vue` with `Avatar.vue` and tested it. It
works fine. I’ve attached a loom video below.

Fixes https://linear.app/chatwoot/issue/CW-3768/profile-picture-bug

Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>
2024-12-04 15:02:29 -08:00
Sojan Jose
12a82b6459
fix: avoid Slack file upload API for fallback messages (#10461)
Skip calling the Slack file upload API for message types such as
fallback (e.g., Facebook and location messages) that lack actual file
data in attachments. This prevents unnecessary API calls and resolves a
Sentry error currently occurring in production.

fixes: https://github.com/chatwoot/chatwoot/issues/10460
2024-11-26 12:56:40 +08:00
Sojan Jose
515778eabb
chore: Disable throwing error for malformed to address (#10464)
We don't need to raise error on sentry for malformed to address as it is already logged.

Fixes: https://linear.app/chatwoot/issue/CW-3151/standarderror-invalid-email-to-address-header-standarderror
2024-11-20 18:58:54 -08:00
Honza Sterba
76a4140224
fix: Feature flags are not be stored on account creation (#10387)
when creating an account via the platform API the feature flags do not get stored

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2024-11-20 21:39:17 +08:00
Sojan Jose
7a3303e841
fix: Undefined method `encode' for nil for avatar from url job (#10450)
Invalid urls supplied to the job was causing sentry issues. The issue primarily occurs when the download file.original_filename comes out as empty

fixes: https://github.com/chatwoot/chatwoot/issues/10449
2024-11-19 14:24:01 -08:00
caspar
8773929c0e
fix: Fix line sticker URL to prevent certain images from failing to d… (#10416)
This commit fixes the issue with Line stickers URLs to prevent certain
images from failing to display. The problem was due to the use of
incorrect URLs. The original URLs pointed to the `iphone` variant, which
failed to load properly in some cases. The fix updates the URLs to use
the `android` variant, ensuring all images are displayed correctly.

### Example:  
- Original (failing URL):  

`https://stickershop.line-scdn.net/stickershop/v1/sticker/17/iphone/sticker.png`
- Fixed (working URL):  

`https://stickershop.line-scdn.net/stickershop/v1/sticker/17/android/sticker.png`


## How Has This Been Tested?

1. Verified the updated URLs by loading multiple Line sticker images to
ensure they display correctly.
2. Tested in both local and production-like environments to confirm the
fix resolves the issue.
3. Reviewed logs to ensure no additional errors are generated related to
Line sticker URLs.
2024-11-15 17:27:58 +04:00
Sojan Jose
933ae8aa49
fix: Email attachments created with empty filename (#10420)
- We observed in prod for certain emails active storage blob objects
were getting created with empty file name. The conversations further
causes conversation and filter pages to break. This change will fix the
mentioned issue.

fixes:
https://linear.app/chatwoot/issue/CW-3331/missing-file-name-for-some-of-the-uploads-for-emails

---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
2024-11-15 09:07:24 +04:00
Shivam Mishra
97d7b9d754
feat(ee): Setup @chatwoot/captain NPM library (#10389)
--- 
Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>
2024-11-11 17:39:09 -08:00
Pranav
8cdbdaaa07
fix: Process attachments as regular attachments if the text/plain or text/html part is empty (#10379)
Some email clients automatically set Content-Disposition to inline for
specific content types, such as images. In cases where the email body is
empty, inline attachments may not display correctly due to our previous
implementation. Our assumption was that these attachments are referenced
within text/plain or text/html parts.

Customer-reported issues, especially with Apple Mail, show emails with
attachments marked as inline but without any corresponding text parts.
This leads to missing attachments even though would have processed the
attachment.

This update introduces a check for the presence of a text part. If none
exists, inline attachments are treated as regular attachments and added
to the external attachments array, ensuring that all attachments display
properly.

<details>
<summary><b>Script to update the existing emails that are already
available in the system</b></summary>

```rb
def update_content id
  message = Message.find id
  conversation = message.conversation
  message_id = message.source_id

  channel = message.inbox.channel

  authentication_type = 'XOAUTH2'
  imap_password = Google::RefreshOauthTokenService.new(channel: channel).access_token
  imap = Net::IMAP.new(channel.imap_address, port: channel.imap_port, ssl: true)
  imap.authenticate(authentication_type, channel.imap_login, imap_password)
  imap.select('INBOX')

  results = imap.search(['HEADER', 'MESSAGE-ID', message_id])
  message_content = imap.fetch(results.first, 'RFC822').first.attr['RFC822']
  mail = MailPresenter.new(Mail.read_from_string(message_content))

  mail_content = if mail.text_content.present?
                   mail.text_content[:reply]
                 elsif mail.html_content.present?
                   mail.html_content[:reply]
                 end

  attachments = mail.attachments.last(Message::NUMBER_OF_PERMITTED_ATTACHMENTS)
  inline_attachments = attachments.select { |attachment| attachment[:original].inline? && mail_content.present? }
  regular_attachments = attachments - inline_attachments

  regular_attachments.each do |mail_attachment|
    attachment = message.attachments.new(
      account_id: conversation.account_id,
      file_type: 'file'
    )
    attachment.file.attach(mail_attachment[:blob])
  end

  message.save!
end
```
</details>
2024-11-04 10:25:01 +01:00
Sivin Varghese
a3855a8d1d
feat(v4): Update the help center portal design (#10296)
Co-authored-by: Pranav <pranavrajs@gmail.com>
2024-10-23 22:09:36 -07:00
Shivam Mishra
f18ed01eb7
feat: use of imap login as default if present (#10249)
When moving form using Gmail Legacy auth to using OAuth, we need the
email address that will be used to connect. This is because we need to
store this email address in the cache and reuse when we get the callback
to find the associated inbox.

However there are cases where the imap login might be
`support@company.com` and the email used to communicate will be
`contact@company.com` (Probably an alias) In that case, we need to send
the correct email address to Chatwoot when re-authenticating

At the moment, we used the inbox email. This PR adds a check that
defaults to to `imap_login` if that is available and imap is enabled

This PR also fixes an unrelated problem where the email inbox creation
flow was not working

---

Tested it, it is working correctly

![CleanShot 2024-10-09 at 14 23
47@2x](https://github.com/user-attachments/assets/0e2cb6c8-1224-4b45-b34a-7b19611249bc)
2024-10-09 15:01:11 +05:30
Shivam Mishra
42f6621afb
feat: Vite + vue 3 💚 (#10047)
Fixes https://github.com/chatwoot/chatwoot/issues/8436
Fixes https://github.com/chatwoot/chatwoot/issues/9767
Fixes https://github.com/chatwoot/chatwoot/issues/10156
Fixes https://github.com/chatwoot/chatwoot/issues/6031
Fixes https://github.com/chatwoot/chatwoot/issues/5696
Fixes https://github.com/chatwoot/chatwoot/issues/9250
Fixes https://github.com/chatwoot/chatwoot/issues/9762

---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
2024-10-02 00:36:30 -07:00
Sojan Jose
4a7a0427e9
feat: Provision captain accounts automatically (#10168)
- Provision accounts on Chatwoot cloud automatically if the feature is enabled
2024-09-26 19:21:29 -07:00
Pranav
d79d9e8b46
fix: Include uncategorized articles in the all article section to allow edit/delete (#10153)
Fixes https://github.com/chatwoot/chatwoot/issues/9935
Fixes https://github.com/chatwoot/chatwoot/issues/8213

The articles were grouped by category, with locale being a derived
attribute from the category. If a category was deleted, the article
wouldn't appear on the dashboard. However, due to a bug, it would show
up in the uncategorized section on the public portal, leaving agents
unable to edit or update the article.

To address this issue, I've added a locale attribute directly to the
article. This attribute is automatically set from the category or the
portal's default locale if not supplied. The API parameters now use this
attribute to filter articles. As a result, the dashboard will display
articles even if they're not associated with a category, improving the
overall workflow.

**Main updates:** 
- Add locale attribute to the Article model. Add db migration to back
fill the data based on the above logic.
- Add a new scope search_by_locale and use it instead of
search_by_category_locale.
- Update the ERB template to include the locale filter.
- Move from `joins` to `left_outer_joins` to include the articles with
no categories.

---------

Co-authored-by: Sojan <sojan@pepalo.com>
2024-09-23 23:39:03 -07:00
Sojan Jose
58e78621ba
chore: Custom Roles to manage permissions [ UI ] (#9865)
In admin settings, this Pr will add the UI for managing custom roles (
ref: https://github.com/chatwoot/chatwoot/pull/9995 ). It also handles
the routing logic changes to accommodate fine-tuned permissions.

---------

Co-authored-by: Pranav <pranavrajs@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2024-09-17 11:40:11 -07:00
Sojan Jose
fba73c7186
chore: Fix issue with deleting interactive messages (#10123)
- fix issue with deleting interactive messages
2024-09-16 21:05:39 -07:00
Muhsin Keloth
467700499b
fix: message_type in widget conversation create end point (#10120)
The `before_type_cast` method sometimes returns a string for
`message_type`, creating inconsistencies in conversation create API
response.
2024-09-16 22:34:09 +05:30
Muhsin Keloth
5d52e4e0a6
revert: "fix: message_type inconsistency across message end points" (#10119)
Reverts chatwoot/chatwoot#10108
2024-09-16 20:00:11 +05:30
Muhsin Keloth
05b8486538
fix: message_type inconsistency across message end points (#10108)
The `before_type_cast` method sometimes returns a string for
`message_type`, creating inconsistencies in different payloads. This
pull request will remove all `before_type_cast` usage and replace it
with `to_i` methods.
2024-09-16 16:14:35 +05:30
Pranav
b9ff164041
fix: Remove draft articles from the help center search (#10116)
Limit the API to return only the published articles in public help
center API.

Fixes https://github.com/chatwoot/chatwoot/issues/10026
2024-09-16 15:47:44 +05:30
Sojan Jose
8d8ec23aa1
chore: [Snyk] Security upgrade rspec-rails from 6.1.4 to 6.1.5 (#10066)
![snyk-top-banner](https://github.com/andygongea/OWASP-Benchmark/assets/818805/c518c423-16fe-447e-b67f-ad5a49b5d123)

### Snyk has created this PR to fix 1 vulnerabilities in the rubygems
dependencies of this project.

#### Snyk changed the following file(s):

- `Gemfile`



<details>
<summary>⚠️ <b>Warning</b></summary>

```
Failed to update the Gemfile.lock, please update manually before merging.
```

</details>



#### Vulnerabilities that will be fixed with an upgrade:

|  | Issue | Score | 

:-------------------------:|:-------------------------|:-------------------------
![medium
severity](https://res.cloudinary.com/snyk/image/upload/w_20,h_20/v1561977819/icon/m.png
'medium severity') | Web Cache Poisoning
<br/>[SNYK-RUBY-RACK-1061917](https://snyk.io/vuln/SNYK-RUBY-RACK-1061917)
| &nbsp;&nbsp;**616**&nbsp;&nbsp;




---

> [!IMPORTANT]
>
> - Check the changes in this PR to ensure they won't cause issues with
your project.
> - Max score is 1000. Note that the real score may have changed since
the PR was raised.
> - This PR was automatically created by Snyk using the credentials of a
real user.

---

**Note:** _You are seeing this because you or someone else with access
to this repository has authorized Snyk to open fix PRs._

For more information: <img
src="https://api.segment.io/v1/pixel/track?data=eyJ3cml0ZUtleSI6InJyWmxZcEdHY2RyTHZsb0lYd0dUcVg4WkFRTnNCOUEwIiwiYW5vbnltb3VzSWQiOiJhMWE2MzkzZS03ODdhLTRmYWItOGY1MS0zZjdmN2YzNzVlZDYiLCJldmVudCI6IlBSIHZpZXdlZCIsInByb3BlcnRpZXMiOnsicHJJZCI6ImExYTYzOTNlLTc4N2EtNGZhYi04ZjUxLTNmN2Y3ZjM3NWVkNiJ9fQ=="
width="0" height="0"/>
🧐 [View latest project
report](https://app.snyk.io/org/chatwoot/project/b7197bbd-6200-4f23-931d-c39928584360?utm_source&#x3D;github&amp;utm_medium&#x3D;referral&amp;page&#x3D;fix-pr)
📜 [Customise PR
templates](https://docs.snyk.io/scan-using-snyk/pull-requests/snyk-fix-pull-or-merge-requests/customize-pr-templates)
🛠 [Adjust project
settings](https://app.snyk.io/org/chatwoot/project/b7197bbd-6200-4f23-931d-c39928584360?utm_source&#x3D;github&amp;utm_medium&#x3D;referral&amp;page&#x3D;fix-pr/settings)
📚 [Read about Snyk's upgrade
logic](https://support.snyk.io/hc/en-us/articles/360003891078-Snyk-patches-to-fix-vulnerabilities)

---

**Learn how to fix vulnerabilities with free interactive lessons:**

🦉 [Learn about vulnerability in an interactive lesson of Snyk
Learn.](https://learn.snyk.io/?loc&#x3D;fix-pr)

[//]: #
'snyk:metadata:{"customTemplate":{"variablesUsed":[],"fieldsUsed":[]},"dependencies":[{"name":"rspec-rails","from":"6.1.4","to":"6.1.5"}],"env":"prod","issuesToFix":[{"exploit_maturity":"Proof
of
Concept","id":"SNYK-RUBY-RACK-1061917","priority_score":616,"priority_score_factors":[{"type":"exploit","label":"Proof
of
Concept","score":107},{"type":"fixability","label":true,"score":214},{"type":"cvssScore","label":"5.9","score":295},{"type":"scoreVersion","label":"v1","score":1}],"severity":"medium","title":"Web
Cache Poisoning"},{"exploit_maturity":"Proof of
Concept","id":"SNYK-RUBY-RACK-1061917","priority_score":616,"priority_score_factors":[{"type":"exploit","label":"Proof
of
Concept","score":107},{"type":"fixability","label":true,"score":214},{"type":"cvssScore","label":"5.9","score":295},{"type":"scoreVersion","label":"v1","score":1}],"severity":"medium","title":"Web
Cache Poisoning"},{"exploit_maturity":"Proof of
Concept","id":"SNYK-RUBY-RACK-1061917","priority_score":616,"priority_score_factors":[{"type":"exploit","label":"Proof
of
Concept","score":107},{"type":"fixability","label":true,"score":214},{"type":"cvssScore","label":"5.9","score":295},{"type":"scoreVersion","label":"v1","score":1}],"severity":"medium","title":"Web
Cache Poisoning"},{"exploit_maturity":"Proof of
Concept","id":"SNYK-RUBY-RACK-1061917","priority_score":616,"priority_score_factors":[{"type":"exploit","label":"Proof
of
Concept","score":107},{"type":"fixability","label":true,"score":214},{"type":"cvssScore","label":"5.9","score":295},{"type":"scoreVersion","label":"v1","score":1}],"severity":"medium","title":"Web
Cache
Poisoning"}],"prId":"a1a6393e-787a-4fab-8f51-3f7f7f375ed6","prPublicId":"a1a6393e-787a-4fab-8f51-3f7f7f375ed6","packageManager":"rubygems","priorityScoreList":[616],"projectPublicId":"b7197bbd-6200-4f23-931d-c39928584360","projectUrl":"https://app.snyk.io/org/chatwoot/project/b7197bbd-6200-4f23-931d-c39928584360?utm_source=github&utm_medium=referral&page=fix-pr","prType":"fix","templateFieldSources":{"branchName":"default","commitMessage":"default","description":"default","title":"default"},"templateVariants":["updated-fix-title","pr-warning-shown","priorityScore"],"type":"auto","upgrade":["SNYK-RUBY-RACK-1061917"],"vulns":["SNYK-RUBY-RACK-1061917"],"patch":[],"isBreakingChange":false,"remediationStrategy":"vuln"}'

---------

Co-authored-by: snyk-bot <snyk-bot@snyk.io>
2024-09-16 09:44:07 +05:30
Sojan Jose
ab86f62fcc
chore: Update GPT Model (#10111)
Update the open AI model, as 3.5 is being deprecated. Provide as option to swap out models via environment variables.
2024-09-16 09:41:20 +05:30
Muhsin Keloth
528b984a8d
feat: Extend upload API end point to support external images (#10062) 2024-09-05 10:42:54 +05:30
Sojan Jose
d6fd3ce048
chore: Fix flaky permissions test (#10074)
- the permissions tests were failing when the random number turns out to
be 0, fixing this case and ensuring that its always between, 1-4.
2024-09-04 16:13:29 -07:00
Sojan Jose
b61ad6e41a
feat: Add APIs to manage custom roles in Chatwoot (#9995)
Co-authored-by: Pranav <pranavrajs@gmail.com>
2024-08-23 17:18:28 +05:30
Muhsin Keloth
eb6de74269
fix: OpenAPI label suggestion response payload (#10008) 2024-08-22 15:32:33 +05:30
Muhsin Keloth
429d281501
fix: Handle OpenAI API errors (#9560) 2024-08-22 10:24:13 +05:30
Muhsin Keloth
6571baf211
fix: Delete attachments when removing them from Instagram in real-time (#9996) 2024-08-21 20:10:31 +05:30
Pranav
77b718c22c
fix: Remove user.permissions, resolve it from accounts (#9990)
Remove the `user.permissions` field and resolve the permissions directly
from the accounts array in the user. This change ensures that the cache
or previous values from the last active account don't affect the
permissions.

In this PR: 
- Remove user.permissions usage, replace it with getUserPermissions
method.
- Remove json.permissions from user.json.jbuilder
2024-08-21 11:36:26 +05:30
Shivam Mishra
6e12ba04ab fix: last_activity_at is nil when conv is created (#9934)
The payload does not include last_activity_at when the conversation is created. Because of this the frontend is not able to sort the conversations when appending this. Another problem is that the last_activity_at is not always present, it is added only when a message is created, and it updates it. So this can be nil when the conversation is created, so we fallback to created_at only at the presentation layer
2024-08-12 15:15:49 +05:30
Sojan Jose
cb4ad28a13
chore: Auto resolution job for captain (#9898)
- Add a conversation auto-resolution job for the captain integration
2024-08-06 16:15:11 -07:00
Pranav
8696a4c135
chore: Use installation config URL for captain app URL (#9874)
Use `InstallationConfig.where(name: 'CAPTAIN_APP_URL')` instead of
`ENV.fetch('CAPTAIN_APP_URL', '')`
2024-08-02 13:17:55 +05:30
Sojan Jose
829bb842fd
feat: Generate SSO URL in Chatwoot, move Captain to primary tab (#9871)
- Generate SSO URL in Chatwoot, move Captain to the primary tab

Co-authored-by: Pranav <pranavrajs@gmail.com>
2024-08-01 19:22:34 -07:00
Muhsin Keloth
3edc636b76
fix: Instagram outgoing attachments (#9863)
Fixes
https://linear.app/chatwoot/issue/CW-3497/instagram-outgoing-attachments-are-not-rendering

It seems like Instagram outgoing attachment rendering has been broken
for a long time. We couldn't identify the issue because the check below
only inspects Instagram mentions.
```
metadata[:data_url] = metadata[:thumb_url] = external_url if message.instagram_story_mention?
```
We recently worked on adding the [Instagram CDN URL for
attachments.](https://github.com/chatwoot/chatwoot/pull/9287)

After that, it started using external URLs as attachment data URLs for
both outgoing and incoming attachments. The rendering broken for all the
outgoing attachments since there were no external URLs, making the data
URL empty. Adding an incoming message check will solve the issue.

---------

Co-authored-by: Sojan <sojan@pepalo.com>
2024-07-31 23:00:01 -07:00
Sojan Jose
0331815cc5
feat: Integration with Captain (alpha) (#9834)
- Integration with captain (alpha)

Co-authored-by: Pranav <pranavrajs@gmail.com>
2024-07-25 14:24:04 -07:00
Sojan Jose
8e2b329202
feat: Render instagram reels in Chatwoot (#9829)
- Previously we were ignoring the reels shared over Instagram messages.
This PR will render the reels with in Chatwoot.

followup : we need to render reels in a better interface so that it is
clearly denoted to the user that its an Instagram reel
2024-07-24 12:58:12 -07:00
Pranav
39d20b197d
chore: Update the integration icons, logic for enabled/active attributes for the integration (#9828)
This PR would update the logos for the integrations (also add the dark mode variants to be used in the future) and updates the logic for enabled / active attributes in the apps.
2024-07-23 17:45:53 -07:00
Sojan Jose
46621b0983
chore: Add permissions to auth data (#9695)
This API change sets the foundation for an upcoming frontend update, transitioning from a role-based model to a permission-based model. This new approach will determine eligibility for various actions and UI elements based on specific permissions rather than roles, enhancing flexibility and security in user access management.
2024-06-28 12:52:48 -07:00
Clairton Rodrigo Heinzen
96f4f50d2d
feat: Add the ability to un-assign teams using automation (#9668)
Co-authored-by: Pranav <pranavrajs@gmail.com>
2024-06-26 12:40:36 -07:00
Pranav
ee2844877c
fix: Add catch for additional webpush errors (#9662)
Webpush gem throws errors such as `WebPush::ExpiredSubscription`,
`WebPush::InvalidSubscription`, `WebPush::Unauthorized`. We handled only
ExpiredSubscription.

If the SDK threw any other errors, it would pause sending the
notification to all other devices for that user. This change would
update the logic to remove the expired subscription and handle the rest
of the errors gracefully.

Fixes
https://linear.app/chatwoot/issue/CW-3399/webpushinvalidsubscription-host-fcmgoogleapiscom-nethttpnotfound-404
2024-06-21 14:58:36 -07:00
Muhsin Keloth
9046730206
feat: FCM HTTP v1 API changes (#9629)
Fixes https://linear.app/chatwoot/issue/CW-3210/legacy-firebase-changes
2024-06-18 10:38:06 +05:30
Sojan Jose
7968e98529
chore: Stop processing auto-response emails (#9606)
Stop processing auto-response emails
https://www.notion.so/chatwoot/Avoid-Auto-Replies-sorcerer-s-apprentice-mode-55ffb09efbd7451994f1ff852de4c168?pvs=4
2024-06-13 14:19:11 -07:00
Shivam Mishra
650fee58a6
feat: add Google Email fetch and OAuth token refresh service (#9603)
This PR adds the following changes

1. Add `Imap::GoogleFetchEmailService` and
`Google::RefreshOauthTokenService`. The
`Google::RefreshOauthTokenService` uses
`OmniAuth::Strategies::GoogleOauth2` which is already added as a packge
2. Update `Inboxes::FetchImapEmailsJob` to handle Google inboxes
3. Add SMTP settings for Google in `ConversationReplyMailerHelper` to
allow sending emails


## Preview

#### Incoming emails

![CleanShot 2024-06-06 at 17 17
22@2x](https://github.com/chatwoot/chatwoot/assets/18097732/9d7d70d1-68e3-4c16-b1ca-e5a2e6f890e8)

#### Outgoing email

![CleanShot 2024-06-06 at 17 18
05@2x](https://github.com/chatwoot/chatwoot/assets/18097732/1b4abf0e-e311-493e-bdc8-386886afbb25)

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2024-06-11 14:22:03 +05:30
Shivam Mishra
da4b75a3af
feat: add Google login flow and inbox creation (#9580)
This PR adds the following changes

1. Refactor `microsoft/callbacks_controller` to move common logic to
`oauth_callback_controller`, most of the logic is re-used for Google
2. Add UI components, `googleClient` and I18n entries for Google login
3. Add Google callback and inbox creation
4. Add a `joinUrl` utility along with specs (need to move it to utils)
5. Add `GoogleConcern`, `Google::AuthorizationsController` and
`Google::CallbacksController`

> Note: The UI is hidden for now, so we can merge this without any
hiccups, to enable it just revert the commit `05c18de`

### Preview


https://github.com/chatwoot/chatwoot/assets/18097732/1606d150-4561-49dc-838d-e0b00fe49ce3

### Linear Tickers

[CW-3370](https://linear.app/chatwoot/issue/CW-3370)
[CW-3371](https://linear.app/chatwoot/issue/CW-3371)

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2024-06-07 16:37:46 +05:30
Pranav
576c58419c
fix: Use message sender ID in the analytics for first response time (#9605)
`conversation.assignee_id` was taken into consideration for first
response time calculation. There was one flaw in this approach. A lot of
customer support agents respond to the conversation first before
assigning it to themselves. This makes the analytics broken.

To fix this, we will take the message sender instead of assignee in
calculations, which should solve the issue with metric.

Fixes
https://linear.app/chatwoot/issue/CW-3375/first-response-reporting-events-use-assignee-id-instead-of-agent-who
2024-06-06 20:20:35 -07:00
Muhsin Keloth
a55fffab3a
chore: Linear integration fixes (#9538) 2024-05-29 11:28:13 +05:30
Sivin Varghese
7c5e67bf28
feat: Adds backend support for rendering tables in articles (#9526) 2024-05-24 08:44:01 +05:30
Shivam Mishra
eafd3ae44d
feat: new re-authorization flow for Microsoft (#9510)
This PR adds a cleaner re-authorization flow to Microsoft. This PR has
the following changes

1. Use `reauthorization_required` value for Microsoft Channel
2. Refactor `InboxReconnectionRequired` to reuse the `banner` component
3. Refactor `microsoft/Reauthorize.vue` to reuse
`InboxReconnectionRequired` component
4. Update `reauthorizable.rb` to update cache keys if the model has an
inbox
5. Update `microsoft/callbacks_controller.rb` to handle the
reauthorization case with a redirect to the inbox settings page if the
inbox already exists at the time of authorization.

## How Has This Been Tested?

- [x] Local Instance
- [ ] Staging Instance
- [x] Unit tests

## Pending Tasks

- [ ] ~Success Toast~ will do this in a follow-up PR with the screen

## Demo

The following video shows the whole process of creation and
re-authorization of the Microsoft channel


https://www.loom.com/share/e5cd9bd4439c4741b0dcfe66d67f88b3?sid=100f3642-43e4-46b3-8123-88a5dd9d8509

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2024-05-23 16:03:40 +05:30
Pranav
87d92f73d4
feat: Improve Report API performance (#9476)
- Re-write the methods for clarity
- Remove the dependency on the ReportHelper class.
- Remove n+1 queries in the average metric time series data.
2024-05-22 17:34:24 -07:00
Muhsin Keloth
023b3ad507
feat: Add APIs for linear integration (#9346) 2024-05-22 13:37:58 +05:30
Sojan Jose
a2d0e60a88
fix: Get online status from db when not present in cache [CW-3233] (#9477)
Previously, we returned the static value 'online' when the status was
not present in the Redis cache. This PR changes it to fall back to the
DB value and updates the cache in such cases.

fixes:
https://linear.app/chatwoot/issue/CW-3233/write-a-back-up-for-online-status-in-case-if-redis-keys-are-not
2024-05-15 21:23:19 -07:00
Sojan Jose
d54492f7b5
chore: Add debug statement in spec (#9466)
- Add a debug statement to check the failed specs
2024-05-14 14:19:02 -07:00
Sojan Jose
9a8442fe0e
chore: Handle conversation participation creation race condition error (#9449)
We observed some race condition errors in the conversation participation listener while trying to create a conversation participation assignment. This PR handles this error and also adds additional debug information for future.

fixes: https://linear.app/chatwoot/issue/CW-3296/activerecordrecordnotunique-pguniqueviolation-error-duplicate-key

## Changelog

- handles `ActiveRecord::RecordNotUnique, ActiveRecord::RecordInvald` errors so that they won't pollute sentry
- Adds a debug statement to log the cases
- Add previous_changes into the dispatcher so that we know the exact attribute changes which trigger `assignee_changed, team_changed` events ( would be handy in future )
2024-05-10 12:21:23 -07:00
Sojan Jose
4284c123a6
chore: Handle invalid email address in IMAP channel (#9450) 2024-05-10 08:55:26 +05:30
Shivam Mishra
eff24c0d71
feat: allow feature plan map in super admin (#9318)
- Add subscribed_features method in models/enterprise/account and include it in the JSON response
2024-05-08 22:58:46 -07:00
Sojan Jose
3a1299520c
chore: Enable plan reconcile in self hosted (#9357)
This PR will revert the premium config in self hosted instances to its original state if any unauthorised modifications are made.
2024-05-08 14:26:00 -07:00
Muhsin Keloth
d649bd2dfd
feat: Add support for bulk snooze until (#9360) 2024-05-08 08:55:31 +05:30
Shivam Mishra
2ef767d60f
feat: exporting contacts takes the filters into account (#9347)
- This PR allows contacts to be exported using the current filter in CRM view

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2024-05-07 20:18:36 -07:00
Pranav
de044e29f0
chore: Rescue Oauth2::Error and mark the channel as inactive (#9358)
Co-authored-by: Sojan <sojan@pepalo.com>
2024-05-07 12:03:38 -07:00
Sojan Jose
f6d7f3b665
fix: assignee_changed callback not getting triggered during conversation creation (#9334)
The reload method in our callback was refreshing the object and hence the saved_change_to_assignee_id? Method wasn't working in the following callbacks.

This impacted the listeners subscribing to the event `ASSIGNEE_CHANGE`, `TEAM_CHANGE` etc
2024-05-06 11:48:17 -07:00
jderecho
0d7773d88f
feat: Draft through API for Cross-Device Support (#8018)
- Add APIs for cross-device message drafts

ref: #6890
2024-05-02 18:42:18 -07:00
Sojan Jose
ac93af6028
feat: Support document file uploads on telegram channel (#9266) 2024-05-02 14:05:14 -07:00
Pranav
2c3e7d6554
chore: Temporarily disable the disconnect logic for inboxes (#9321)
* chore: Temporarily disable the disconnect logic for inboxes

* Remove unused spec
2024-04-30 07:49:37 -07:00
Shivam Mishra
78f94511ff
feat: add sitemap for help center (#9280)
* feat: start sitemap

* feat: add base url and last mod to sitemap

* fix: typo

* test: sitemap generation

* test: add draft articles

* fix: escape dots in regex matching

* feat: perpend protocol to the url

* feat: use ChatwootApp.help_center_root

* feat: don't parse the URL

* fix: function declaration
2024-04-26 21:36:39 +05:30
Pranav
ffd47081bd
chore(cleanup): Delete sentiment feature (#9304)
- The feature is unused, removing it for now, will bring it back with better models later.
2024-04-25 22:49:10 -07:00
Pranav
77db0d0701
feat: Add configurable interval for IMAP sync (#9302) 2024-04-25 18:58:20 -07:00
Muhsin Keloth
1bf3ad9a08
fix: Remove unnecessary attributes from notification deleted action cable event payload (#9295)
fix: simplify notification deleted payload event
2024-04-25 11:25:19 +05:30
Muhsin Keloth
d7e928df26
feat: Add loom video embed support for help center articles (#9288)
* feat: Add loom support for helpcenter articles

* fix: responsiveness

* fix: style issues

* fix: review comments

* Update custom_markdown_renderer.rb
2024-04-24 11:44:10 +05:30
Sojan Jose
15638e9b8b
chore: Add validation to prevent message flooding (#9254)
- Add a validation to limit messages created per minute to avoid message flooding cases.
2024-04-18 00:14:59 -07:00
Sojan Jose
42a457ff5d
feat: Use embeddings in help center search (#9227) 2024-04-15 16:35:23 -07:00
Shivam Mishra
bce2a07d03
feat: do not send contact details to the widget (#9223)
* refactor: use has_email instead of email

* feat: remove usage of details directly in forms

* test: update payload

* test: fix transcript test

* refactor: use computed hasEmail

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2024-04-12 15:30:07 +05:30
Sivin Varghese
3b6ae772bf
feat: SLA report filter (#9218)
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2024-04-12 11:03:18 +05:30
Pranav
e8fe3c7c05
fix: Terminate IMAP connection after the job is complete (#9225) 2024-04-11 15:47:43 -07:00
Red
9013450e00
fix: Fixes 9012 Cancelling Google OAuth signup redirects user to /auth/sign_in (#9022)
Overriding new_user_session action to avoid rendering error directly in webpage
2024-04-10 12:12:48 +05:30
Muhsin Keloth
1038d1500e
feat: SLA reports view (#9189)
* feat: SLA report table


* feat: Add SLA popover card

* feat: Update popover position

* feat: Add loader

* Update SLACardLabel.vue

* feat: Update column order

* chore: fix conditions

* Update SLATable.vue

* chore: enable reports in ui

* chore: Revamp report SLA apis

* chore: revert download method

* chore: improve the code

* Update enterprise/app/views/api/v1/accounts/applied_slas/download.csv.erb

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* chore: style fixes

* chore: fix specs

* feat: Add number of conversations

* chore: review comments

* fix: translation

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update app/javascript/dashboard/i18n/locale/en/report.json

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>

* Update SLAReportItem.vue

* Update report.json

* Update package.json

* chore: review comments

* chore: remove unused translation

* feat: Add TableHeaderCell component

* chore: more review fixes

* Update app/javascript/dashboard/components/widgets/TableHeaderCell.vue

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>

* Update TableHeaderCell.vue

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2024-04-09 10:14:36 +10:00
Shivam Mishra
2397f817fb
fix: add priority in filter keys [CW-3177] (#9179)
* fix: ConditionValidationService fails on conversation priority

* fix: custom attribute clash in spec
2024-04-05 10:03:48 +05:30
Sojan Jose
18bfda35b3
chore: Fix agent API returning 500 error (#9193)
- We were using the @user object in the view, which wasn't available when using api_access_token.
- Also replaced the object to @agent and added additional specs to confirm the right object

fixes: https://linear.app/chatwoot/issue/CW-3185/agent-create-api-throwing-500-response
ref: https://discord.com/channels/647412545203994635/1219928138163949568/1219928138163949568
2024-04-04 19:44:47 +05:30
Sojan Jose
5c9acfb4e9
chore: Handle duplicate Webhooks from slack (#9187)
* chore: Handle duplicate Webhooks from slack

* chore: fixes

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2024-04-04 17:00:45 +05:30
Jaideep Guntupalli
e21d7552d3
feat: extending lock to single conversation to meta inbox (#9104)
This change introduces the ability to lock conversations to a single thread for Instagram and facebook messages within the Meta inbox, mirroring existing functionality in WhatsApp and SMS inboxes.

Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
2024-04-03 21:33:23 +05:30
Sojan Jose
4e28481f27
feat: Conversation API to return applied_sla and sla_events (#9174)
* chore: Add sla_events to push_event_data

* chore: Return SLA details in the API

* chore: feature lock sla push event data

* Update _conversation.json.jbuilder

* chore: rubocop fixes
2024-04-01 23:30:07 +05:30
Vishnu Narayanan
16282f6a66
feat: Add push/email notification support for SLA (#9140)
* feat: update SLA evaluation logic

* Update enterprise/app/services/sla/evaluate_applied_sla_service.rb

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* feat: add SLA push/email notification support

* chore: refactor sla_status to include active_with_misses

* chore: add support for sla push/email notifications

* chore: refactor

* chore: add liquid templates

* chore: add spec for liquid templates

* chore: add spec for sla email notifications

* chore: add spec for SlaPolicyDrop

* chore: refactor to ee namespace

* chore: set enterprise test type to mailer

* feat: enable sla notification settings only if SLA enabled

* chore: refactor

* chore: fix spec

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2024-03-29 20:27:21 +11:00
Vishnu Narayanan
6956436a76
feat: refactor SLA evaluation logic (#9133)
* feat: update SLA evaluation logic

* chore: handle nrt

* chore: handle applied_sla status

* chore: refactor spec to bring down expecations in a single block

* chore: fix process_account_applied_sla spec

* chore: add spec to test multiple nrt misses

* feat: persist sla notifications

* feat: revert persist sla notifications

* chore: refactor sla_status to include active_with_misses

* chore: refactor spec

* Update evaluate_applied_sla_service.rb

* minor refactors

* clean up

* move notification related spec

* chore: refactor notifications spec to sla_event model

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
2024-03-29 02:01:43 +11:00
Shivam Mishra
9a1c54a82d
feat: disable automation rules if condition fails multiple times (#9017)
* feat: add email for disabling automation rule

* feat: disable automation rules and notify admin

* feat: reset error count after update

* feat: trigger invalid_condition_error if rule is invalid

* feat: setup error trackable concern

* refactor: use ErrorTrackable in Reauthorizable

* fix: optional argument

* feat: separate reauthorization_required_key

* test: update case to use ERROR_TRACKABLE_COUNT

* Revert "test: update case to use ERROR_TRACKABLE_COUNT"

This reverts commit f439847147556a02759a7597a7fcf1d66091cafc.

* Revert "feat: separate reauthorization_required_key"

This reverts commit f4514fce217b0a2f2c2bf701a15de0a8b47acbc4.

* Revert "fix: optional argument"

This reverts commit 93b4194ec3f10f67e2402388c966c071c4d3b4fd.

* Revert "refactor: use ErrorTrackable in Reauthorizable"

This reverts commit 513c2a522bc782e73ea4b0f5ae34ce01e70e042c.

* Revert "feat: setup error trackable concern"

This reverts commit 278683060cf422f60af5d5c77100aa5272141141.

* feat: use reauthorizable for automation rule

* feat: remove redis key

* test: fix method names

* chore: refactor

---------

Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Sojan <sojan@pepalo.com>
2024-03-28 13:14:16 +05:30
Shivam Kumar
1253264382
fix: Avoid duplicate invitation emails when adding an agent (#9131)
Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
2024-03-26 18:58:45 -07:00
Shivam Mishra
d1dd319091
feat: API to download breached conversations (#9150)
* feat: add download conversations endpoint

* feat: template for conversation list download

* feat: setup download API and tests

* chore: revert formatting change

* feat: rename download method

* feat: rename template

* feat: include sla_policy table in download query

* refactor: add nil safety to assignee

* chore: Update en.yml

* fix: remove applied_sla relation
2024-03-26 09:22:49 +05:30
Muhsin Keloth
48452a42f4
feat: Add SLA metrics API (#9132) 2024-03-25 12:24:43 +05:30
Sojan Jose
1303469087
feat: Ability filter blocked contacts (#9048)
- This PR introduces the ability to filter blocked contacts from the contacts filter UI
2024-03-20 18:11:50 +05:30
Pranav
f78f278e2f
fix: Update validations for filter service (#8239)
- Refactor filter service for better readability and maintenance
- Add validations for the following:
   - If an invalid attribute is passed, a custom exception InvalidAttribute will be thrown.
   - If an invalid operator is passed, a custom exception InvalidOperator will be thrown.
   - If an invalid value (currently checking only null check), a custom exception InvalidValue will be thrown.

Fixes: https://linear.app/chatwoot/issue/CW-2702/activerecordstatementinvalid-pginvalidtextrepresentation-error-invalid
Fixes: https://linear.app/chatwoot/issue/CW-2703/activerecordstatementinvalid-pginvaliddatetimeformat-error-invalid
Fixes:  https://linear.app/chatwoot/issue/CW-2700/activerecordstatementinvalid-pgsyntaxerror-error-syntax-error-at-or


Co-authored-by: Sojan <sojan@pepalo.com>
2024-03-20 16:29:36 +05:30
Vishnu Narayanan
b017d05ed9
feat: add sla events table (#9126)
* feat: add sla events table

* chore: refactor to EE namespace

* chore: refactor

* chore: fix spec

* chore: add references to account,inbox,sla_policy

* chore: update specs

* chore: update spec to check backfilling id's

* Update spec/enterprise/models/sla_event_spec.rb
2024-03-20 11:59:37 +05:30
Sivin Varghese
476077ab84
fix: Update location component to avoid overflow, handle location title from Telegram payload (#9113)
Co-authored-by: Pranav <pranav@chatwoot.com>
2024-03-14 22:53:43 -07:00
Muhsin Keloth
586552013e
feat: Update the contact_type when creating or updating the contact (#9107)
* feat: Update location and country code when the contact create/update

* feat: Update the location and country_code when creating or updating the contact.

* chore: improve comments

* feat: Update the contact_type when the contact created/updated

* chore: add more specs

* chore: code cleanups

* chore: code cleanups

* Update contact_spec.rb

* Update inbox.rb

* Update sync_attributes_spec.rb

* chore: build fixes

* chore: check visitor type before update

* chore: review fixes
2024-03-15 10:55:40 +05:30
Sojan Jose
3dae3ff3ad
feat: Conversation update API for sla_policy_id (#8973)
- Add an endpoint for updating conversation attributes (priority / sla_policy_id )
- Swagger spec
- minor chores around the conversation API/spec

Fixes: https://linear.app/chatwoot/issue/CW-2100/feat-backend-api-to-update-the-sla-of-a-conversation
2024-03-14 17:22:32 +05:30
Vishnu Narayanan
7f4b2d66d4
feat: add activity message for SLA (#9100)
* feat: add activity message for SLA

* chore: refactor to reduce method complexity

* chore: refactor

* feat: add spec for SLAactivity message

* chore: move SLA spec to enterprise folder

* chore: move team activity methods to a separate module

* chore: fix typo

* chore: move sla activity message spec to conversation model
2024-03-13 20:05:34 +05:30
Muhsin Keloth
804a42c271
feat: Update the location and country_code when creating or updating the contact (#9106)
* feat: Update the location and country_code when creating or updating the contact.

* chore: improve comments
2024-03-13 16:40:21 +05:30
Vishnu Narayanan
aaf70cf1cf
feat: add push notification when SLA missed (#9078)
* feat: add push notification when SLA missed

* chore: sent notification only for inbox members

* feat: add conv particpants+admins to SLA notification list

* chore: add spec to ensure notification is created

* chore: refactor to multiple alerts for SLA conditions

* chore: add sla_policy as secondary_actor in notification
2024-03-11 21:49:41 +05:30
Muhsin Keloth
216de4d123
fix: Conversation assignment notification title (#9071) 2024-03-06 23:05:13 +05:30
Muhsin Keloth
ef90b7a3d8
feat: Revamp the notification title and content (#8988) 2024-03-06 20:51:56 +05:30
Muhsin Keloth
58dd2633ba
feat: Add contact helper (#8989) 2024-03-06 17:39:39 +05:30
Shivam Mishra
c62c512ec4
fix: inline attachments not handled if tag was missing (#9068) 2024-03-06 17:15:29 +05:30
Sojan Jose
881d4bf644
feat: Add backend APIs for the bot metrics (#9031)
Co-authored-by: Pranav <pranav@chatwoot.com>
2024-03-01 08:20:20 -08:00
Sojan Jose
41e269e873
feat(ee): Add reporting events for bots (#9027)
Added a new event conversation_bot_resolved and added a job to auto resolve the bot conversations if there was no activity for the last 1 hour.
2024-02-27 14:53:28 -08:00
Sojan Jose
ae4c8d818f
feat: Ability to block contacts permanently (#8922)
Co-authored-by: Pranav <pranav@chatwoot.com>
2024-02-21 14:18:42 -08:00
Shivam Mishra
c031cb19d2
fix: downcase email before finding (#8921)
* fix: downcase email when finding

* feat: add `from_email` class

* refactor: use `from_email`

* feat: add rule to disallow find_by email directly

* chore:  remove redundant test

Since the previous imlpmentation didn't do a case-insentive search, a new user would be created, and the error would be raised at the DB layer. With the new changes, this test case is redundant

* refactor: use from_email
2024-02-21 18:51:00 +05:30
CristianDuta
ebae547a60
feat: Add ability to resolve API channel conversations (#8348)
- Create a new endpoint to fetch a single conversation in client apis
- Create a new endpoint to resolve a single conversation in client apis
- Update swagger API definition to include missing endpoints

Fixes: #6329

Co-authored-by: Cristian Duta <Cristian.Duta@ti8m.ch>
2024-02-21 17:41:20 +05:30
Vishnu Narayanan
d53097f77d
fix: Raise error if email to_header is invalid (#8688) 2024-02-20 17:03:39 -08:00
Vishnu Narayanan
23230e0143
feat: sla-7 ensure applied_sla uniqueness (#8938)
* feat: refactor fetching sla in action service

* chore: modify spec

* chore: ensure applied_sla uniqueness

* chore: review fixes

* feat: add unique index on applied_sla

* chore: fix spec

* chore: add new specs to improve coverage

* chore: improve spec

* Update spec/enterprise/services/enterprise/action_service_spec.rb

---------

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2024-02-20 21:59:49 +05:30
Vishnu Narayanan
f92cea144c
feat(perf): sla-9 improve perf of TriggerSlasForAccountsJob (#8953)
* feat: improve perf of TriggerSlasForAccountsJob
2024-02-20 21:54:37 +05:30
Muhsin Keloth
e6cf8c39b7
feat: Update last_snoozed_at after the un-snooze notification (#8943) 2024-02-20 18:55:39 +05:30
Muhsin Keloth
c5c0845151
feat: Add labels, status and priority in notification push_event_data (#8972) 2024-02-20 17:17:25 +05:30
Liam
5d9fb55370
feat: Export contact improvements (#8895)
This pull request enhances the export contacts feature by adding a confirmation step before exporting. Previously, clicking the export button would trigger the export action without confirmation.

Additionally, it ensures that only the intended recipient receives the export email, addressing the previous behaviour where all administrators received it.

Fixes: #8504

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2024-02-20 17:11:03 +05:30
Nithin David Thomas
721a2f5052
feat: API changes to support multi step user signup (#8933)
-API Changes to support the new onboarding flow 

Co-authored-by: Sojan <sojan@pepalo.com>
2024-02-20 16:48:51 +05:30
Sojan Jose
978a8a4cb2
fix: support_email and inbound_email_domain returning empty string (#8963)
chore: Fix for inbound email domain being nil
2024-02-19 15:43:35 +05:30
Muhsin Keloth
cd06b2b337
fix: Inbox view Read/Snoozed display filters (#8907)
* fix: Notification filters

* Update notification_finder.rb

* Update notification_finder.rb

* Update notification_finder.rb

* fix: spec

* fix: specs

* Update notification_finder.rb

* fix: add more fixes

* Update notification_finder.rb

* fix: specs

* chore: better comments

* chore: removed filtering

* chore: refactoring

* fix: review fixes

* fix: API call

* chore: Minor fix

* Rename spec

* Fix params getting undefined

* Fix finder

---------

Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
2024-02-17 13:59:25 +05:30
Sojan Jose
94892e7168
chore: Fix flaky spec relying on unguaranteed order (#8956) 2024-02-16 12:11:39 -08:00
Muhsin Keloth
fe744abe26
fix: Mark notification as unread after the un-snooze (#8917) 2024-02-16 17:30:54 +05:30
Sojan Jose
9c07b6dd46
chore: Support for updated_within in ConverationFinder (#8947)
- `updated_within' accepts value in seconds and returns all conversations updated in the given period with out pagination. This API will assist in our refetch logic on socket disconnect

ref: #8888
2024-02-16 16:44:55 +05:30
Pranav Raj S
1ce5cbe275
feat: Add endpoints to retrieve summary of team/agents over a period of time (#8916)
- Internal APIs to prototype reporting improvements.
2024-02-13 15:44:40 +05:30
Pranav Raj S
c607f09be0
feat: Improve the rendering of CSV exports (#8914)
Improve the rendering of the datestamp
2024-02-12 20:01:58 -08:00
Shivam Mishra
e662336eaf
feat: handle already invited user (#8912) 2024-02-13 08:51:42 +05:30
Shivam Mishra
657843960c
feat: account onboarding with clearbit (#8857)
* feat: add clearbit lookup

* chore: fix typo in .env.example

* refactor: split lookup to reduce cognitive complexity

* feat: add more fields to lookup

* feat: extend accounts controller

* feat: save extra data to custom_attributes

* feat: allow v2 update with custom_attributes

* feat: add update route

* refactor: reduce complexity

* feat: move update to v1 controller

* test: add locale test

* feat: remove update from routes

* test: update API for custom attributes

* test: all custom attributes

* fix: v2 tests

* test: enterprise accounts controller

* fix: clearbit payload

* fix: with modified env

* feat: allow custom attributes updates to profile

* refactor: reduce complexity

* feat: allow clearbit api key in installation config

* refactor: move clearbit to internal

* feat: allow clearbit

* chore: add display_title for June

* feat: allow more internal options

* refactor: use globalconfig to fetch clearbit token

* test: move response body to a factory

* refactor: update ops

* chore: remove clearbit from .env.example

* chore: apply suggestions from code review

Co-authored-by: sojan-official <sojan@chatwoot.com>

---------

Co-authored-by: sojan-official <sojan@chatwoot.com>
2024-02-12 23:21:42 +05:30
giquieu
227d99934e
feat: Agent bot cant assign conversations to teams (#8015)
Implemented so that the API can process priority and agent/team changes per Agent Bot.

Fixes:  #7474

Co-authored-by: Sojan Jose <sojan@pepalo.com>
2024-02-12 15:51:22 +05:30
Vishnu Narayanan
5036b28e45
chore: fix git_sha in instance health (#8893)
- Fix git-hash in super admin instance health page for Heroku installations
- Fix git boundary not set error for docker/heroku deployments which remove .git directory
2024-02-12 14:33:15 +05:30
Pranav Raj S
eb379e1849
fix(refactor): Cleanup the specs and the logic for FetchIMAP job (#8766) 2024-02-10 14:03:50 -08:00
Vishnu Narayanan
c1d07a5471
feat: Add sidekiq jobs to monitor applied SLAs (#8828)
Fixes: https://linear.app/chatwoot/issue/CW-2983/sidekiq-jobservice-to-monitor-sla-breach

Co-authored-by: Sojan <sojan@pepalo.com>
2024-02-07 21:44:56 +04:00
Jatin
98eddd0532
fix: Send push notification on bot_handoff (#7636)
Send a 'Conversation Created' push notification when the bot does a hand_off.
fixes: #7587

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2024-02-07 17:45:08 +04:00
Muhsin Keloth
1b21e0d429
feat: Add notification.updated event (#8871) 2024-02-07 18:15:51 +05:30
Sojan Jose
7776b74126
chore: Apply fixes for items in rubocop_todo [CW-1806] (#8864)
This PR addresses several items listed in our rubocop_todo by implementing the necessary corrections and enhancements. As a result, we are now able to remove the rubocop_todo file entirely, streamlining our codebase and ensuring adherence to our coding standards.

fixes: https://linear.app/chatwoot/issue/CW-1806/chore-rubocop-audit
2024-02-07 13:36:04 +04:00
Shivam Mishra
a9ec3ae098
test: ensure that timestamp is in correct range (#8868)
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2024-02-07 13:35:31 +05:30