* feat: add store in additional_attributes to conversation model
* feat: set default mark_as_read to true in additional_attributes for conversation params
* fix: remove mark_as_read from additional_attributes in conversation
* refactor: move message read logic to mark_messages_as_read method in ConversationsController
* feat: add 'Mark messages as read' option to WhatsApp channel settings
* feat: add 'mark_as_read' option in factorie for WhatsApp channel
* feat: integrate Checkbox component for 'mark as read' option in WhatsApp settings
* fix: ensure 'mark_as_read' option is included in channel creation payload
* feat: add 'Mark as read' settings for WhatsApp inbox, including UI and state management
* chore: remove redundant content update test from IncomingMessageBaileysService spec
* feat: update 'Mark as read' label to 'Read receipts' and replace Checkbox with Switch component in WhatsApp settings
* fix: handle potential nil value for 'mark_as_read' in provider config
* feat: refactor provider config to streamline channel creation with 'mark_as_read' option
* feat: add test for MESSAGE_READ event dispatch in update_last_seen action
* fix: update subheader for 'Mark as read' setting to read receipt behavior in WhatsApp
* feat: update mark_messages_as_read behavior to handle false value in provider config
* chore: update label for 'Mark as read' option
* feat: update update_last_seen to send WhatsApp read receipt for WhatsApp channels
* test: remove MESSAGE_READ event dispatch tests in wrong file
* feat: enhance update_last_seen behavior for WhatsApp channel to conditionally dispatch messages.read event
* feat: update update_last_seen to dispatch messages.read event
* test: refactor update_last_seen tests
* chore: refactor to ensure provider_service responds to read_messages before ensure the mark_as_read provider config
* test: enhance #read_messages with provider config mark_as_read expected behaviors
* chore: clarify test names and remove useless expect
---------
Co-authored-by: gabrieljablonski <contact@gabrieljablonski.com>
* feat: add MESSAGES_UNREAD event and implement unread action in ConversationsController
* feat: rename MESSAGES_UNREAD event to CONVERSATION_UNREAD and update unread action in ConversationsController
* feat: implement send_unread_conversation method and update conversation_unread event handling
* feat: add test for dispatching conversation.unread event in ConversationsController
* feat: add conversation_unread event handling in ChannelListener
* feat: add send_unread_conversation method and corresponding tests in Whatsapp channel
* feat: add logging for nil last_message in send_unread_conversation method
* feat: add send_unread_conversation to error handling methods
* feat: implement send_unread_conversation method with logging for nil last_message
* fix: add nil check and logging for last_message in send_unread_conversation method
* fix: update conversation_unread method to call unread_conversation instead of send_unread_conversation
* refactor: rename send_unread_conversation to unread_conversation and update method implementation
* refactor: rename send_unread_conversation to send_unread_messages and update implementation to handle multiple messages
* refactor: rename send_read_messages to read_messages and send_unread_messages to unread_message for clarity
* refactor: rename send_read_messages to read_messages and send_unread_messages to unread_message for clarity
* refactor: rename send_read_messages to read_messages for consistency
# Pull Request Template
## Description
This PR introduces basic customization options for the CSAT survey:
* **Display Type**: Option to use star ratings instead of emojis.
* **Message Text**: Customize the survey message (up to 200 characters).
* **Survey Rules**: Send surveys based on labels — trigger when a
conversation has or doesn't have a specific label.
Fixes
https://linear.app/chatwoot/document/improve-csat-responses-a61cf30e054e
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
### Loom videos
**Website Channel (Widget)**
https://www.loom.com/share/7f47836cde7940ae9d17b7997d060a18?sid=aad2ad0a-140a-4a09-8829-e01fa2e102c5
**Email Channel (Survey link)**
https://www.loom.com/share/e92f4c4c0f73417ba300a25885e093ce?sid=4bb006f0-1c2a-4352-a232-8bf684e3d757
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Pranav <pranavrajs@gmail.com>
- Currently Chatwoot manages Twilio Inbox creation in a separate
controller , We want to move this to inboxes api so that we have a
unified API for inbox related changes
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Previously, agent bots weren’t allowed to edit custom attributes in
conversations. But with AI, it’s now more feasible to return accurate
and useful attributes. Since there’s no strong reason to block this,
this PR enables bots to update custom attributes.
Fixes https://github.com/chatwoot/chatwoot/issues/11378
* feat: implement send_read_messages method for WhatsApp channel
* feat: implement messages_read event handling and dispatch for conversations
* feat: enhance messages_read handling to include last_seen_at and conversation context
* feat: update last_seen handling to reference agent_last_seen_at for messages read event
* chore: fix rebase
* feat: update error handling
* feat: update send_read_messages to mark received messages as not sent by the user
* test: controller spec
* test: channel listener
* test: channel and provider
---------
Co-authored-by: gabrieljablonski <contact@gabrieljablonski.com>
### Summary
- Converts conversation auto-resolution duration from days to minutes
for more
granular control
- Updates validation to allow values from 10 minutes (minimum) to 999
days (maximum)
- Implements smart messaging to show appropriate time units in activity
messages
### Changes
- Created migration to convert existing durations from days to minutes
(x1440)
- Updated conversation resolver to use minutes instead of days
- Added dynamic translation key selection based on duration value
- Updated related specs and documentation
- Added support for displaying durations in days, hours, or minutes
based on value
### Test plan
- Verify account validation accepts new minute-based ranges
- Confirm existing account settings are correctly migrated
- Test auto-resolution works properly with minute values
- Ensure proper time unit display in activity messages
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
- Added an api endpoint for update message status ( available only for
api inboxes )
- Moved message status management to a service.
- Handles case where read status arrive before delivered
fixes: #10314 , #9962
- Add agent bots management UI in settings with avatar upload
- Enable agent bot configuration for all inbox types
- Implement proper CRUD operations with webhook URL support
- Fix agent bots menu item visibility in settings sidebar
- Remove all CSML-related code and features
- Add migration to convert existing CSML bots to webhook bots
- Simplify agent bot model and services to focus on webhook bots
- Improve UI to differentiate between system bots and account bots
## Video
https://github.com/user-attachments/assets/3f4edbb7-b758-468c-8dd6-a9537b983f7d
---------
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
* feat: baileys provider and placeholder for link device modal
* chore: drop qrcode.vue in favor of just img tag
* chore: update modal props
* feat: setup channel provider connection
* chore: update .env.example with Baileys API default configuration
* feat: add support for Baileys provider in WhatsApp events processing
* chore: rename Baileys API default host variable to DEFAULT_BAILEYS_URL
* feat: add setup and disconnect methods for Baileys channel provider in inboxes controller that will be implemented
* feat: add CHANNEL_CONNECTION_UPDATE event and include it in broadcast data preparation
* refactor: simplify channel retrieval logic in WhatsappEventsJob
* refactor: revert CHANNEL_UPDATE_EVENTS constant from ActionCableBroadcastJob
* feat: add 'baileys' as a provider option in Whatsapp channel model
* feat: add provider_connection field to Whatsapp channel model and migration
* refactor: remove unnecessary CHANNEL_CONNECTION_UPDATE event type
* feat: implement channel provider connection with baileys API
* feat: add inbox association to Whatsapp channel model and update webhook URL handling
* feat: enhance Baileys service to handle webhook multiple event types
* refactor: simplify webhook verification logic in Baileys service
* feat: add setup channel provider call, and refactor some logic
* chore: adapt logic to new API
* refactor: fix typo
* refactor: fix import
* refactor: fix typo
* chore: add fixme comment about race condition
* fix: remove double disconnect call
* feat: implement message processing for incoming WhatsApp messages
* refactor: streamline message type determination and improve readability
* chore: increase cache key granularity
provider connection info might be updated multiple times within 1 second, so updates might be lost due to cache key not being updated. changing cache key to milliseconds solves this
* feat: add `is-loading` to buttons
* feat: update send_message method to use 'to' parameter and improve error handling
* refactor: simplify test setup and update API key in specs
* chore: add setup and disconnect channel provider specs
* test: fix spec after increase cache key granularity
* feat: handle reconnecting state on modal
* style: centered error text
* feat: advanced options on create inbox
* feat: handle new reconnecting on backend
* refactor: update inbox controller specs and leave a FIXME note
* test: add specs for Whatsapp::IncomingMessageBaileysService
* feat: add baileys configuration page
* feat: link device button when disconnected on conversation
* chore: refactor .env.example
* feat: add TODO for unimplemented methods in IncomingMessageBaileysService
* fix: correct method name and update environment variable references in WhatsappBaileysService
* refactor: simplify channel lookup by removing redundant method and handling phone number check directly
* chore: add TODO for unimplemented event processing methods in IncomingMessageBaileysService
* fix: update environment variable references in WhatsappBaileysService tests
* chore(webhook): add pt-BR translations
* chore: add pt-br translations
* chore: inboxname component margin
* refactor: inboxname computed prop
* feat: enhance WhatsApp provider connection handling and message processing
* test: inbox controller
* chore: improve baileys connection and messages handling
* test: incoming message service baileys
* refactor: update provider config validation and improve test setup for WhatsApp Baileys service
* fix: ensure only text messages are sent and update message source ID
* fix: create message
* fix: only update message on success
* test: fix broken specs
* chore: raise error on unsupported message content type
* feat: hide provider connection data from non-admins
* fix: update advanced options
* chore: move class definition
* fix: issue with send_message not returning id
---------
Co-authored-by: gabrieljablonski <contact@gabrieljablonski.com>
* chore: exclude inbox_id from webhook update parameters
* feat: display inbox label in webhook settings
* feat: add inbox selection to webhook form
* feat: prevent updating inbox_id in webhook update
* feat: integrate MultiselectDropdown for inbox selection in webhook form
* feat: add inbox matching logic to webhook event delivery
* feat: remove unused inbox input placeholder from webhook form
* fix: MultiselectDropdown component submiting form
* feat: refine webhook parameters for create and update actions
* feat: disable URL input field when editing webhook
* chore: remove unnecessary parentheses
* chore: update webhook controller spec to ignore inbox_id and url updates
* fix: clean up JSON formatting
* fix: standardize inbox_id to inboxId in WebhookForm component
* refactor: replace LabelItem with InboxName component in WebhookRow
* chore: enhance MultiselectDropdown with button variant prop and update styling in WebhookForm
* chore: simplify MultiselectDropdown wrapper in WebhookForm component
* chore: update selectedInbox initialization to null and reorder form fields
* refactor: simplify InboxName
* chore: add dark variant styling for buttons in SCSS
* test: add inbox filtering for webhook event triggers in WebhookListener
* test: refactor webhook controller spec to use a variable for URL and improve update expectations
* feat(webhook): all inboxes option
* chore: remove dark variant styling for buttons in SCSS
* fix: bad interaction multiselectdropdown inside label
* chore: invert if
* chore: rename to assignedInbox and drop inboxId
* refactor(WebhookForm): restore div separating fields from buttons
* test: improve description
---------
Co-authored-by: gabrieljablonski <contact@gabrieljablonski.com>
* feat(migration): add name column to webhook table
* feat(webhooks): add name parameter to webhook params
* feat(webhooks): add example webhook name constant and input field to form
* fix(webhooks): add webhook name label and placeholder to multiple locales in the form
* feat(webhooks): display webhook name in the UI and include it in the API response
* Revert 'fix(webhooks): add webhook name label and placeholder to multiple locales in the form'
This reverts commit e547778a1c038c934e22ceb25935f541cb09e2cd.
* test(webhooks): add tests for creating and updating webhooks with name attribute
* chore(webhooks): add name property to webhook definitions in Swagger documentation
* chore(webhooks): remove unnecessary input touch event for webhook name field
* chore(webhooks): apply review changes requested
* chore(webhooks): revert auto lint changes in commit 18ec4cafeb72fd385b70f65f1873d7cfb65216a6
- Removes the portal_members table and all associated records
- Updates policies to use custom roles with knowledge_base_manage
permission
- Updates controllers, models, and views to work without portal
membership
- Adds tests for the new permission model
This PR adds native integration with Shopify. No more dashboard apps.
The support agents can view the orders, their status and the link to the
order page on the conversation sidebar.
This PR does the following:
- Create an integration with Shopify (a new app is added in the
integrations tab)
- Option to configure it in SuperAdmin
- OAuth endpoint and the callbacks.
- Frontend component to render the orders. (We might need to cache it in
the future)
---------
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
This PR is part of the larger #10849 implementation and introduces a new
Live Reports API to provide real-time conversation metrics.
The /live_reports/conversation_metrics endpoint returns account-level or
team-level conversation statistics, including open, pending, unattended,
and unassigned conversation counts.
The /live_reports/grouped_conversation_metrics endpoint accepts a group
parameter, either team_id or assignee_id, and returns open and
unattended conversation counts based on the specified grouping.
Fixes https://linear.app/chatwoot/issue/CW-3417/oauth-20-authentication
We are planning to publish the Chatwoot app in the Linear [integration
list](https://linear.app/docs/integration-directory). While we currently
use token-based authentication, Linear recommends OAuth2 authentication.
This PR implements OAuth2 support.
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
At the moment, when updating the inbox members, or team members the
account cache used for IndexedDB is not invalidated. This can cause
inconsistencies in the UI. This PR fixes this by adding explicit
invalidation after performing the member changes
### Summary of changes
1. Added a new method `add_members` and `remove_members` to both `team`
and `inbox` models. The change was necessary for two reasons
- Since the individual `add_member` and `remove_member` is called in a
loop, it's wasteful to run the cache invalidation in the method.
- Moving the account cache invalidation call in the controller pollutes
the controller business logic
2. Updated tests across the board
### More improvements
We can make a concern called `Memberable` with usage like
`memberable_with :inbox_members`, that can encapsulate the functionality
---
Related: https://github.com/chatwoot/chatwoot/issues/10578
# Pull Request Template
## Description
Dyte V1 API's are soon going to be deprecated, hence making sure we
update Chatwoot before that happens
Fixes#10704
## Type of change
Please delete options that are not relevant.
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
1. Open a new or existing conversation from the inbox
2. Press the video call icon on the message composer
3. Verify that the message dialog shows up with the join video call
button
4. Verify that clicking on join call does join the call
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] My changes generate no new warnings
- [ ] New and existing unit tests pass locally with my changes (Unable
to run this locally)
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
We have been encountering errors in the community pipeline for the
contacts sort by country spec. Upon investigation, it was discovered
that the spec assumes the country code is used for sorting. However, the
sorting actually relies on the country attribute.
The payload from a previous spec run indicates that none of the contact
objects include the country attribute. This fix addresses the issue by
aligning the spec with the actual implementation logic.
Here’s an example payload from the previous spec run for reference:
<img width="1063" alt="Screenshot 2025-01-31 at 6 17 44 PM"
src="https://github.com/user-attachments/assets/df9b26e8-c5d0-432a-9d2a-16f76cb66967"
/>
Migration Guide: https://chwt.app/v4/migration
This PR imports all the work related to Captain into the EE codebase. Captain represents the AI-based features in Chatwoot and includes the following key components:
- Assistant: An assistant has a persona, the product it would be trained on. At the moment, the data at which it is trained is from websites. Future integrations on Notion documents, PDF etc. This PR enables connecting an assistant to an inbox. The assistant would run the conversation every time before transferring it to an agent.
- Copilot for Agents: When an agent is supporting a customer, we will be able to offer additional help to lookup some data or fetch information from integrations etc via copilot.
- Conversation FAQ generator: When a conversation is resolved, the Captain integration would identify questions which were not in the knowledge base.
- CRM memory: Learns from the conversations and identifies important information about the contact.
---------
Co-authored-by: Vishnu Narayanan <vishnu@chatwoot.com>
Co-authored-by: Sojan <sojan@pepalo.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
The Inbox Overview section is being updated to offer a more detailed
report, showing an overall view of the account grouped by inboxes. To
view detailed reports and access specific graphs for individual inboxes,
click on the inbox name to navigate to its dedicated report page.
---------
Co-authored-by: Sojan Jose <sojan@pepalo.com>
This PR resolves the issue with updating the profile picture in the profile settings.
**Cause of issue**
The issue can be reproduced with the old `ProfileAvatar.vue` component.
While the exact reason is unclear, it seems related to cases where the
file might be `null`.
**Solution**
Replaced the old `ProfileAvatar.vue` with `Avatar.vue` and tested it. It
works fine. I’ve attached a loom video below.
Fixes https://linear.app/chatwoot/issue/CW-3768/profile-picture-bug
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>
Fixes https://github.com/chatwoot/chatwoot/issues/9935
Fixes https://github.com/chatwoot/chatwoot/issues/8213
The articles were grouped by category, with locale being a derived
attribute from the category. If a category was deleted, the article
wouldn't appear on the dashboard. However, due to a bug, it would show
up in the uncategorized section on the public portal, leaving agents
unable to edit or update the article.
To address this issue, I've added a locale attribute directly to the
article. This attribute is automatically set from the category or the
portal's default locale if not supplied. The API parameters now use this
attribute to filter articles. As a result, the dashboard will display
articles even if they're not associated with a category, improving the
overall workflow.
**Main updates:**
- Add locale attribute to the Article model. Add db migration to back
fill the data based on the above logic.
- Add a new scope search_by_locale and use it instead of
search_by_category_locale.
- Update the ERB template to include the locale filter.
- Move from `joins` to `left_outer_joins` to include the articles with
no categories.
---------
Co-authored-by: Sojan <sojan@pepalo.com>
The `before_type_cast` method sometimes returns a string for
`message_type`, creating inconsistencies in different payloads. This
pull request will remove all `before_type_cast` usage and replace it
with `to_i` methods.
