iachat/spec/enterprise/services
Sojan Jose 61eaa098ae
fix(messages): reduce audio transcription 400 retry noise (#13487)
## Summary
This PR reduces duplicate failure noise for audio transcription jobs
that fail with permanent HTTP 400 responses, and fixes a file-format
edge case causing intermittent 400s.

Sentry issue: [CHATWOOT-99E /
6660541334](https://chatwoot-p3.sentry.io/issues/6660541334/)

## Confirmed root cause
For some attachments, the stored filename had no extension (example:
`speech`, content type `audio/mpeg`).
When the temporary transcription upload file was created without an
extension, OpenAI returned:
`Unrecognized file format` (HTTP 400).

## Scope of changes
1. `Messages::AudioTranscriptionJob`
- Keeps `discard_on Faraday::BadRequestError` to avoid retry storms on
permanent request errors.
- Adds explicit Rails warning logs for discarded jobs with
attachment/job/status context.

2. `Messages::AudioTranscriptionService`
- Keeps guaranteed temp file cleanup via `ensure`.
- Ensures temp upload files include an extension when the original
filename has none, derived from blob `content_type`.
- This addresses intermittent failures like extensionless `audio/mpeg`
files.

## Reproduction
Enable audio transcription for an account and process an audio
attachment whose stored filename has no extension (for example `speech`)
but valid audio content type (`audio/mpeg`).
Before this fix, OpenAI transcription could return HTTP 400
`Unrecognized file format` for that attachment while similar attachments
with extensions succeeded.

## Testing
Ran:
`bundle exec rubocop
enterprise/app/jobs/messages/audio_transcription_job.rb
enterprise/app/services/messages/audio_transcription_service.rb`

Result: both modified files pass lint with no offenses.
2026-02-17 13:25:13 +05:30
..
captain fix: captain assistant image comprehension (#13390) 2026-01-28 16:07:13 -08:00
cloudflare feat(cloud): Add support for viewing status of SSL in custom domains (#12011) 2025-07-30 10:52:47 -07:00
companies feat: Add company backfill migration for existing contacts (Part 1) (#12657) 2025-11-03 20:03:47 +05:30
contacts feat: Backend - Companies API endpoint with pagination and search (#12840) 2025-11-18 14:28:56 +05:30
enterprise fix: Captain not responding to campaign conversations (#13489) 2026-02-12 10:07:56 +05:30
internal feat: legacy features to ruby llm (#12994) 2025-12-11 14:17:28 +05:30
messages fix(messages): reduce audio transcription 400 retry noise (#13487) 2026-02-17 13:25:13 +05:30
sla fix: assignee_changed callback not getting triggered during conversation creation (#9334) 2024-05-06 11:48:17 -07:00
twilio feat(voice): Improved voice call creation flow [EE] (#12268) 2025-08-22 13:38:23 +02:00
voice feat(enterprise): add voice conference API (#13064) 2025-12-15 15:11:59 -08:00