iachat/app/services
Muhsin Keloth 4cce7f6ad8
fix(line): Use non-expiring URLs for image and video messages (#13949)
Images and videos sent from Chatwoot to LINE inboxes fail to display on
the LINE mobile app — users see expired markers, broken thumbnails, or
missing images. This happens because LINE mobile lazy-loads images
rather than downloading them immediately, and the ActiveStorage signed
URLs expire after 5 minutes.

Closes
https://linear.app/chatwoot/issue/CW-6696/line-messaging-with-image-or-video-may-not-show-when-client-inactive

## How to reproduce

1. Create a LINE inbox and start a chat from the LINE mobile app
2. Close the LINE mobile app
3. Send an image from Chatwoot to that chat
4. Wait 7-8 minutes (past the 5-minute URL expiration)
5. Open the LINE mobile app — the image is broken/expired

## What changed

- **`originalContentUrl`**: switched from `download_url` (signed, 5-min
expiry) to `file_url` (permanent redirect-based URL)
- **`previewImageUrl`**: switched to `thumb_url` (250px resized
thumbnail meeting LINE's 1MB/240x240 recommendation), with fallback to
`file_url` for non-image attachments like video

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-authored-by: Claude Opus 4.6 (1M context) <noreply@anthropic.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
2026-04-01 17:29:12 +05:30
..
account fix: account email validation during signup (#11307) 2025-05-20 20:45:39 -07:00
auto_assignment feat: show assignment policy name in auto-assignment activity messages (#13598) 2026-02-24 13:32:54 +05:30
automation_rules fix: Add email rate limiting to automation rule actions (#13474) 2026-02-07 10:02:40 -08:00
base chore: Add cache to improve widget performance (#11163) 2025-03-24 16:04:49 -07:00
concerns feat: firecrawl branding api [UPM-15] (#13903) 2026-03-30 11:32:03 +05:30
contacts feat: outbound voice call essentials (#12782) 2025-11-24 17:47:00 -08:00
conversations feat: allow agent bots to toggle typing status (#13705) 2026-03-05 08:13:52 -08:00
crm feat: fallback on phone number to update lead (#13910) 2026-03-26 12:32:27 +05:30
data_import fix: downcase email before finding (#8921) 2024-02-21 18:51:00 +05:30
email chore: Migrate mailers from the worker to jobs (#12331) 2025-10-21 16:36:37 -07:00
email_templates chore: Fix emails being sent with the wrong translations (#2236) 2021-06-08 22:45:01 +05:30
facebook feat(facebook): use HUMAN_AGENT tag for Messenger replies when human-agent config is enabled (#13690) 2026-03-02 15:32:59 +04:00
filters refactor: extract custom attribute methods from FilterService (#13743) 2026-03-10 14:15:52 +05:30
geocoder fix: ip-lookup database lazy loading for all environments (#8052) 2024-10-22 23:18:30 -07:00
google feat: add Google Email fetch and OAuth token refresh service (#9603) 2024-06-11 14:22:03 +05:30
imap fix: call authorization_error! on IMAP auth failures (#13560) (revert) (#13671) 2026-02-26 18:45:18 -08:00
instagram fix: Handle Instagram API error codes properly in message processing (#13002) 2025-12-04 18:53:50 +05:30
internal fix: use last_activity_at for orphan conversation cleanup timeframe (#13859) 2026-03-20 16:28:05 +05:30
labels fix: Update associations when a label is updated (#3046) 2021-09-21 10:16:32 +05:30
line fix(line): Use non-expiring URLs for image and video messages (#13949) 2026-04-01 17:29:12 +05:30
linear feat: Add activity messages for linear actions (#11654) 2025-06-13 11:57:11 +05:30
liquid feat: Add liquid processing for SMS campaigns (#10981) 2025-06-11 13:16:44 -04:00
llm_formatter feat: new Captain Editor (#13235) 2026-01-21 13:39:07 +05:30
macros feat: Add webhook event support for macros (#11235) 2025-04-02 20:26:55 -07:00
mailbox refactor: strategy pattern for mailbox conversation finding (#12766) 2025-11-10 20:47:18 +05:30
message_templates fix: Captain not responding to campaign conversations (#13489) 2026-02-12 10:07:56 +05:30
messages feat: add per-account daily rate limit for outbound emails (#13411) 2026-02-03 02:06:51 +05:30
mfa feat: MFA (#12290) 2025-09-18 20:19:24 +05:30
microsoft feat: add Google Email fetch and OAuth token refresh service (#9603) 2024-06-11 14:22:03 +05:30
notification fix: handle Socket::ResolutionError in browser push notifications (#13957) 2026-04-01 16:55:49 +05:30
reporting_events feat(rollup): add models and write path [1/3] (#13796) 2026-03-19 13:12:36 +05:30
sms fix: Error shouldn't halt the campaign for entire audience (#11980) 2025-08-11 12:03:48 +05:30
telegram fix: Use Faraday for Telegram document uploads to fix large file failures (#13397) 2026-02-10 14:25:25 -08:00
tiktok feat(inbox): Enable conversation continuity for social channels (#11079) 2026-02-25 13:56:51 +04:00
twilio fix(twilio): prevent dead jobs on missing channel lookup (#13522) 2026-02-13 14:06:12 -08:00
twitter feat: hide CSAT survey URLs from agents in dashboard (#11622) 2025-06-11 23:39:47 +05:30
whatsapp fix(whatsapp): skip health check during reauthorization flow (#13911) 2026-03-26 15:00:09 +05:30
widget feat: MFA (#12290) 2025-09-18 20:19:24 +05:30
account_deletion_service.rb fix(account-deletion): normalize deleted email suffix and handle collisions safely (#13472) 2026-02-07 17:29:27 -08:00
action_service.rb fix: Add fix to only allow confirmed agents to used in Agent Assingments at Macros/Automations (#13225) 2026-03-11 02:01:53 -07:00
base_refresh_oauth_token_service.rb feat: add Google Email fetch and OAuth token refresh service (#9603) 2024-06-11 14:22:03 +05:30
base_token_service.rb feat: MFA (#12290) 2025-09-18 20:19:24 +05:30
csat_survey_service.rb fix: Respect survey label rules for WhatsApp CSAT template (#13285) 2026-01-15 22:16:00 -08:00
csat_template_management_service.rb feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575) 2026-02-24 15:11:04 +04:00
csat_template_name_service.rb feat: Add support for sending CSAT surveys via templates (Whatsapp Twilio) (#13143) 2026-01-13 16:32:02 +04:00
csat_template_utility_analysis_service.rb feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575) 2026-02-24 15:11:04 +04:00
csat_template_utility_rubric.rb feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575) 2026-02-24 15:11:04 +04:00
filter_service.rb refactor: extract custom attribute methods from FilterService (#13743) 2026-03-10 14:15:52 +05:30
ip_lookup_service.rb feat(poc): Disable widget based on country (#6658) 2023-03-14 09:09:57 -07:00
search_service.rb feat: Advanced Search Backend (#12917) 2026-01-07 15:30:49 +05:30
website_branding_service.rb feat: firecrawl branding api [UPM-15] (#13903) 2026-03-30 11:32:03 +05:30