iachat/app/services/whatsapp
Tanmay Deep Sharma d84ef4cfd6
fix(whatsapp): skip health check during reauthorization flow (#13911)
After a successful WhatsApp OAuth reauthorization, the health check runs
immediately and finds the phone number in a pending provisioning state
(`platform_type: NOT_APPLICABLE`). This incorrectly triggers
`prompt_reauthorization!`, re-setting the Redis disconnect flag and
sending a disconnect email — even though the reauth just succeeded.

The fix skips the health check during reauthorization flows. It still
runs for new channel creation.

Closes https://github.com/chatwoot/chatwoot/pull/12556

## Type of change

- [x] Bug fix (non-breaking change which fixes an issue)

## How to reproduce

1. Have a WhatsApp channel with a phone number in pending provisioning
state (display name not yet approved by Meta)
2. Complete the OAuth reauthorization flow
3. Observe that the user receives a "success" response but immediately
gets a disconnect email

## What changed

- `Whatsapp::EmbeddedSignupService#perform` now skips
`check_channel_health_and_prompt_reauth` when `inbox_id` is present
(reauthorization flow)


🤖 Generated with [Claude Code](https://claude.com/claude-code)
2026-03-26 15:00:09 +05:30
..
phone_normalizers fix: Duplicate contacts creating for Argentina numbers (#11173) 2025-10-13 11:07:07 +05:30
providers fix: Remove phone_number_id param from WhatsApp media retrieval for incoming messages (#13319) 2026-01-20 20:32:23 +04:00
channel_creation_service.rb fix: Remove the same account validation for whatsapp channels (#12811) 2025-11-06 21:18:52 +05:30
csat_template_service.rb feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575) 2026-02-24 15:11:04 +04:00
embedded_signup_service.rb fix(whatsapp): skip health check during reauthorization flow (#13911) 2026-03-26 15:00:09 +05:30
facebook_api_client.rb fix: Subscribe app to WABA before overriding webhook callback URL (#13279) 2026-02-02 16:50:35 +05:30
health_service.rb feat(whatsapp): add webhook registration and status endpoints (#13551) 2026-03-16 12:48:16 +05:30
incoming_message_base_service.rb fix: duplicate message_created webhooks for WhatsApp messages (#13523) 2026-02-17 14:01:10 +05:30
incoming_message_service_helpers.rb fix: duplicate message_created webhooks for WhatsApp messages (#13523) 2026-02-17 14:01:10 +05:30
incoming_message_service.rb feat: Support for Whatsapp Cloud API (#4938) 2022-07-06 21:45:03 +02:00
incoming_message_whatsapp_cloud_service.rb fix: Remove phone_number_id param from WhatsApp media retrieval for incoming messages (#13319) 2026-01-20 20:32:23 +04:00
message_dedup_lock.rb fix: duplicate message_created webhooks for WhatsApp messages (#13523) 2026-02-17 14:01:10 +05:30
oneoff_campaign_service.rb fix: Prevent WhatsApp campaign duplicate messages by updating status immediately (#12955) 2025-11-26 15:25:49 +05:30
phone_info_service.rb feat: Whatsapp embedded signup (#11612) 2025-07-14 21:37:06 -07:00
phone_number_normalization_service.rb fix: Extend phone number normalization to Twilio WhatsApp (#12655) 2025-10-28 18:16:29 +05:30
populate_template_parameters_service.rb fix: Normalize URLs with spaces in WhatsApp template parameters (#12594) 2025-10-08 15:33:06 +05:30
reauthorization_service.rb feat: add reauth flow for wa embedded signup (#11940) 2025-08-08 01:48:45 +05:30
send_on_whatsapp_service.rb fix: Improve WhatsApp template message error handling (#12168) 2025-08-12 16:31:56 +05:30
template_parameter_converter_service.rb fix: Handle nil processed_params for WhatsApp templates without params (#12177) 2025-08-12 22:56:53 +05:30
template_processor_service.rb fix: Case-insensitive language matching for WhatsApp template messages (#13269) 2026-01-14 17:33:02 +04:00
token_exchange_service.rb feat: Whatsapp embedded signup (#11612) 2025-07-14 21:37:06 -07:00
token_validation_service.rb feat: Whatsapp embedded signup (#11612) 2025-07-14 21:37:06 -07:00
webhook_setup_service.rb feat(whatsapp): add webhook registration and status endpoints (#13551) 2026-03-16 12:48:16 +05:30
webhook_teardown_service.rb feat: Remove subscription on WhatsApp inbox delete (#11977) 2025-07-24 14:04:19 +04:00