iachat/spec/enterprise
Pranav 5ec77aca64
feat: Add first response time distribution report endpoint (#13400)
The index is already added in production.

Adds a new reporting API that returns conversation counts grouped by
channel type and first response time buckets (0-1h, 1-4h, 4-8h, 8-24h,
24h+).

- GET /api/v2/accounts/:id/reports/first_response_time_distribution
- Uses SQL aggregation to handle large datasets efficiently
- Adds composite index on reporting_events for query performance

Tested on production workload.
Request: GET
`/api/v2/accounts/1/reports/first_response_time_distribution?since=<since>&until=<until>`
Response payload:
```
{
    "Channel::WebWidget": {
      "0-1h": 120,
      "1-4h": 85,
      "4-8h": 32,
      "8-24h": 12,
      "24h+": 3
    },
    "Channel::Email": {
      "0-1h": 12,
      "1-4h": 28,
      "4-8h": 45,
      "8-24h": 35,
      "24h+": 10
    },
    "Channel::FacebookPage": {
      "0-1h": 50,
      "1-4h": 30,
      "4-8h": 15,
      "8-24h": 8,
      "24h+": 2
    }
  }
```

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-01-30 22:22:27 +04:00
..
builders feat: setup invite to handle SAML enabled account [CW-5613] (#12439) 2025-09-17 19:33:38 +05:30
controllers feat(ee): Review Notes for CSAT Reports (#13289) 2026-01-15 19:53:57 -08:00
drops feat: Add push/email notification support for SLA (#9140) 2024-03-29 20:27:21 +11:00
jobs fix: consistent instrumentation with conversation.display_id (#13194) 2026-01-08 12:27:44 +05:30
lib/captain feat: new Captain Editor (#13235) 2026-01-21 13:39:07 +05:30
listeners feat: Add support for realtime-events in copilot-threads and copilot-messages (#11557) 2025-05-22 22:25:05 -07:00
mailers feat: setup invite to handle SAML enabled account [CW-5613] (#12439) 2025-09-17 19:33:38 +05:30
models feat: Conversation workflows(EE) (#13040) 2026-01-27 11:36:20 +04:00
policies chore: Enforce custom role permissions on conversation access (#12583) 2025-10-22 20:23:37 -07:00
presenters/conversations feat: Conversation API to return applied_sla and sla_events (#9174) 2024-04-01 23:30:07 +05:30
services feat: Add first response time distribution report endpoint (#13400) 2026-01-30 22:22:27 +04:00