iachat/spec/enterprise/services
Pranav 5ec77aca64
feat: Add first response time distribution report endpoint (#13400)
The index is already added in production.

Adds a new reporting API that returns conversation counts grouped by
channel type and first response time buckets (0-1h, 1-4h, 4-8h, 8-24h,
24h+).

- GET /api/v2/accounts/:id/reports/first_response_time_distribution
- Uses SQL aggregation to handle large datasets efficiently
- Adds composite index on reporting_events for query performance

Tested on production workload.
Request: GET
`/api/v2/accounts/1/reports/first_response_time_distribution?since=<since>&until=<until>`
Response payload:
```
{
    "Channel::WebWidget": {
      "0-1h": 120,
      "1-4h": 85,
      "4-8h": 32,
      "8-24h": 12,
      "24h+": 3
    },
    "Channel::Email": {
      "0-1h": 12,
      "1-4h": 28,
      "4-8h": 45,
      "8-24h": 35,
      "24h+": 10
    },
    "Channel::FacebookPage": {
      "0-1h": 50,
      "1-4h": 30,
      "4-8h": 15,
      "8-24h": 8,
      "24h+": 2
    }
  }
```

---------

Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
2026-01-30 22:22:27 +04:00
..
captain fix: captain assistant image comprehension (#13390) 2026-01-28 16:07:13 -08:00
cloudflare feat(cloud): Add support for viewing status of SSL in custom domains (#12011) 2025-07-30 10:52:47 -07:00
companies feat: Add company backfill migration for existing contacts (Part 1) (#12657) 2025-11-03 20:03:47 +05:30
contacts feat: Backend - Companies API endpoint with pagination and search (#12840) 2025-11-18 14:28:56 +05:30
enterprise feat: Add first response time distribution report endpoint (#13400) 2026-01-30 22:22:27 +04:00
internal feat: legacy features to ruby llm (#12994) 2025-12-11 14:17:28 +05:30
messages fix: Update ActiveStorage::FileNotFoundError error and fix the captain condition in audio transcription (#11779) 2025-06-20 13:20:55 -07:00
sla fix: assignee_changed callback not getting triggered during conversation creation (#9334) 2024-05-06 11:48:17 -07:00
twilio feat(voice): Improved voice call creation flow [EE] (#12268) 2025-08-22 13:38:23 +02:00
voice feat(enterprise): add voice conference API (#13064) 2025-12-15 15:11:59 -08:00