Vishnu Narayanan 6956436a76 feat: refactor SLA evaluation logic (#9133) ... * feat: update SLA evaluation logic * chore: handle nrt * chore: handle applied_sla status * chore: refactor spec to bring down expecations in a single block * chore: fix process_account_applied_sla spec * chore: add spec to test multiple nrt misses * feat: persist sla notifications * feat: revert persist sla notifications * chore: refactor sla_status to include active_with_misses * chore: refactor spec * Update evaluate_applied_sla_service.rb * minor refactors * clean up * move notification related spec * chore: refactor notifications spec to sla_event model --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Sojan Jose <sojan@pepalo.com>		2024-03-29 02:01:43 +11:00
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enterprise	feat: Conversation update API for sla_policy_id (#8973)	2024-03-14 17:22:32 +05:30
applied_sla.rb	feat: refactor SLA evaluation logic (#9133)	2024-03-29 02:01:43 +11:00
inbox_response_source.rb	chore: Refactor Response Bot Data Schema (#8011)	2023-10-01 19:31:38 -07:00
response_document.rb	feat(ee): Add reporting events for bots (#9027)	2024-02-27 14:53:28 -08:00
response_source.rb	feat: Interface to validate response_source (#8894)	2024-02-26 20:20:12 +05:30
response.rb	chore: Ensure null validation for private attribute in messages (#8085)	2023-10-11 13:16:59 +05:30
sla_event.rb	feat: refactor SLA evaluation logic (#9133)	2024-03-29 02:01:43 +11:00
sla_policy.rb	feat: Conversation update API for sla_policy_id (#8973)	2024-03-14 17:22:32 +05:30