6956436a76
* feat: update SLA evaluation logic * chore: handle nrt * chore: handle applied_sla status * chore: refactor spec to bring down expecations in a single block * chore: fix process_account_applied_sla spec * chore: add spec to test multiple nrt misses * feat: persist sla notifications * feat: revert persist sla notifications * chore: refactor sla_status to include active_with_misses * chore: refactor spec * Update evaluate_applied_sla_service.rb * minor refactors * clean up * move notification related spec * chore: refactor notifications spec to sla_event model --------- Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com> Co-authored-by: Sojan Jose <sojan@pepalo.com>
79 lines
2.2 KiB
Ruby
79 lines
2.2 KiB
Ruby
# == Schema Information
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#
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# Table name: sla_events
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#
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# id :bigint not null, primary key
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# event_type :integer
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# meta :jsonb
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# created_at :datetime not null
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# updated_at :datetime not null
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# account_id :bigint not null
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# applied_sla_id :bigint not null
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# conversation_id :bigint not null
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# inbox_id :bigint not null
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# sla_policy_id :bigint not null
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#
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# Indexes
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#
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# index_sla_events_on_account_id (account_id)
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# index_sla_events_on_applied_sla_id (applied_sla_id)
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# index_sla_events_on_conversation_id (conversation_id)
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# index_sla_events_on_inbox_id (inbox_id)
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# index_sla_events_on_sla_policy_id (sla_policy_id)
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#
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class SlaEvent < ApplicationRecord
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belongs_to :account
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belongs_to :inbox
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belongs_to :conversation
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belongs_to :sla_policy
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belongs_to :applied_sla
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enum event_type: { frt: 0, nrt: 1, rt: 2 }
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before_validation :ensure_applied_sla_id, :ensure_account_id, :ensure_inbox_id, :ensure_sla_policy_id
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after_create_commit :create_notifications
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private
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def ensure_applied_sla_id
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self.applied_sla_id ||= AppliedSla.find_by(conversation_id: conversation_id)&.last&.id
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end
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def ensure_account_id
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self.account_id ||= conversation&.account_id
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end
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def ensure_inbox_id
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self.inbox_id ||= conversation&.inbox_id
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end
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def ensure_sla_policy_id
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self.sla_policy_id ||= applied_sla&.sla_policy_id
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end
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def create_notifications
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notify_users = conversation.conversation_participants.map(&:user)
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# Add all admins from the account to notify list
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notify_users += account.administrators
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# Ensure conversation assignee is notified
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notify_users += [conversation.assignee] if conversation.assignee.present?
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notification_type = {
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'frt' => 'sla_missed_first_response',
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'nrt' => 'sla_missed_next_response',
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'rt' => 'sla_missed_resolution'
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}[event_type]
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notify_users.uniq.each do |user|
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NotificationBuilder.new(
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notification_type: notification_type,
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user: user,
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account: account,
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primary_actor: conversation,
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secondary_actor: sla_policy
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).perform
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end
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end
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end
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