Muhsin Keloth 6be95e79f8 feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575) ... CSAT templates for WhatsApp are submitted as Utility, but Meta may reclassify them as Marketing based on content, which can significantly increase messaging costs. This PR introduces a Captain-powered CSAT template analyzer for WhatsApp/Twilio WhatsApp that predicts utility fit, explains likely risks, and suggests safer rewrites before submission. The flow is manual (button-triggered), Captain-gated, and applies rewrites only on explicit user action. It also updates UX copy to clearly set expectations: the system submits as Utility, Meta makes the final categorization decision. Fixes https://linear.app/chatwoot/issue/CW-6424/ai-powered-whatsapp-template-classifier-for-csat-submissions https://github.com/user-attachments/assets/8fd1d6db-2f91-447c-9771-3de271b16fd9		2026-02-24 15:11:04 +04:00
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actions	chore: Enable the new Rubocop rules (#7122)	2023-05-19 14:37:10 +05:30
assignment_policies	feat: Add assignment policies controllers with jbuilder views (#12199)	2025-08-18 19:15:21 -07:00
captain	feat: add global config for captain settings (#13141)	2026-01-12 19:54:19 +05:30
channels	chore: Enable the new Rubocop rules (#7122)	2023-05-19 14:37:10 +05:30
contacts	feat: API to create HMAC verified conversations (#7209)	2023-05-29 21:57:24 +05:30
conversations	feat: APIs to assign agents_bots as assignee in conversations (#12836)	2025-11-18 18:20:58 -08:00
google	refactor: use state-based authentication (#11690)	2025-06-18 17:39:06 +05:30
inboxes	feat: Add assignment policies controllers with jbuilder views (#12199)	2025-08-18 19:15:21 -07:00
instagram	feat: Added the ability to create Instagram channel (#11182)	2025-04-03 13:57:14 +05:30
integrations	feat: Add user attribution to Linear integration with actor authorization (#11774)	2025-07-01 16:49:26 +05:30
microsoft	refactor: use state-based authentication (#11690)	2025-06-18 17:39:06 +05:30
notion	feat: Whatsapp embedded signup (#11612)	2025-07-14 21:37:06 -07:00
tiktok	feat: TikTok channel (#12741)	2025-12-17 07:54:50 -08:00
twitter	chore: Enable the new Rubocop rules (#7122)	2023-05-19 14:37:10 +05:30
whatsapp	chore: Enable flexible whatsapp onboarding (Manual + Embedded Signup) options (#12344)	2025-09-15 19:59:56 +05:30
agent_bots_controller_spec.rb	feat: Ability to reset api_access_token (#11565)	2025-05-29 14:42:13 +05:30
agents_controller_spec.rb	chore: Fix agent API returning 500 error (#9193)	2024-04-04 19:44:47 +05:30
articles_controller_spec.rb	fix: respect status parameter when creating articles via API (#12846)	2025-11-13 12:07:24 +05:30
assignable_agents_controller_spec.rb	chore: Add Assignable Agents API (#4722)	2022-05-23 19:24:07 +05:30
assignment_policies_controller_spec.rb	feat: Add assignment policies controllers with jbuilder views (#12199)	2025-08-18 19:15:21 -07:00
automation_rules_controller_spec.rb	fix: Validate blob before attaching it to a record (#13115)	2025-12-19 19:02:21 -08:00
bulk_actions_controller_spec.rb	feat: Bulk delete for contacts (#12778)	2025-11-04 17:47:53 -08:00
callbacks_controller_spec.rb	chore: Handle attachments in Whatsapp Channel (#3299)	2021-11-11 13:03:48 +05:30
campaigns_controller_spec.rb	chore: Add validations to campaign model	2025-03-19 17:29:08 -07:00
canned_responses_controller_spec.rb	chore: Enable the new Rubocop rules (#7122)	2023-05-19 14:37:10 +05:30
categories_controller_spec.rb	chore: Clean up report & knowledge base policies (#11234)	2025-04-03 16:00:32 -07:00
contact_inboxes_controller_spec.rb	chore: Add an API to find the contacts using contact inbox sourceId (#8012)	2023-09-28 15:26:28 -07:00
contacts_controller_spec.rb	feat: Add infinite scroll to contacts search page (#13376)	2026-01-27 18:55:19 -08:00
conversations_controller_spec.rb	fix: Enforce team boundaries to prevent cross-team assignments (#13353)	2026-02-16 14:39:20 +05:30
csat_survey_responses_controller_spec.rb	chore: Enable the new Rubocop rules (#7122)	2023-05-19 14:37:10 +05:30
custom_attribute_definitions_controller_spec.rb	chore: Ability to filter conversations with priority (#10967)	2025-03-03 16:38:22 +05:30
custom_filters_controller_spec.rb	chore: Increase custom filter limit from 50 to 1000 per user (#12603)	2025-10-06 10:41:26 -07:00
dashboard_apps_controller_spec.rb	fix: validate url for Dashboard Apps [CW-2979] (#8736)	2024-01-18 17:48:30 +05:30
inbox_csat_templates_controller_spec.rb	feat(csat): Add WhatsApp utility template analyzer with rewrite guidance (#13575)	2026-02-24 15:11:04 +04:00
inbox_members_controller_spec.rb	feat: invalidate cache after inbox members or team members update (#10869)	2025-02-20 21:28:38 -08:00
inboxes_controller_spec.rb	feat: better errors for SMTP (#13401)	2026-02-23 16:00:17 +05:30
labels_controller_spec.rb	chore: Update dependencies to the latest versions (#5033)	2022-07-15 09:51:59 +07:00
macros_controller_spec.rb	Revert "chore: Upgrade Rails to 7.2.2 and update Gemfile dependencies (#11037)"	2026-02-03 21:09:42 -08:00
notification_settings_controller_spec.rb	chore: Enable the new Rubocop rules (#7122)	2023-05-19 14:37:10 +05:30
notifications_controller_spec.rb	feat: Update last_snoozed_at after the un-snooze notification (#8943)	2024-02-20 18:55:39 +05:30
portals_controller_spec.rb	feat: Allow detaching help center widget (#12459)	2025-09-17 22:27:50 +05:30
search_controller_spec.rb	feat: Advanced Search Backend (#12917)	2026-01-07 15:30:49 +05:30
team_members_controller_spec.rb	chore: Enable the new Rubocop rules (#7122)	2023-05-19 14:37:10 +05:30
teams_controller_spec.rb	chore: Enable the new Rubocop rules (#7122)	2023-05-19 14:37:10 +05:30
webhook_controller_spec.rb	feat(webhooks): add name to webhook (#12641)	2025-11-13 13:28:15 +05:30