iachat/enterprise/app/services/captain/tools
Rodribm10 cfffea9c16 feat(captain): semantic memory fixes + roleta + reclamações + analytics
Consolida o trabalho desta branch de abril/2026 em um bloco pronto pra
testar em staging antes do merge pra main.

## Correções de memória semântica
- ExtractionService: Princípio Zero + Regra de Ouro (ação consumada vs intenção).
- Cenário Daniela_Reservas: Passo 0 de classificação (consulta/intenção/fora).

## Roleta da Sorte (end-to-end)
- Schema Supabase + 7 RPCs atômicas (server-side, idempotentes).
- Services: Offer, Redeem, WeeklyReport.
- Jobs: OfferRouletteJob (hook em ConfirmationService após Pix pago),
  NotifyRevealed + Scheduler de fallback.
- Tool manual GenerateRoletaLinkTool + endpoint público /roleta/notify.
- Dashboard /captain/roleta com Resgate + Relatório + anomaly detection.

## Cenário Reclamacoes_Ouvidoria
- Triagem P1-P4, framework LAST, Three-level listening, Self-check.
- Sem compensação material, detecção de cliente frustrado eleva prioridade.

## Analytics
- Funil de conversão /captain/funnel: 5 etapas via regex, zero LLM.
- Detector de churn via ChurnOutreach* (cron dias úteis 10h-17h BRT).

## Trabalho pré-existente incluído
- Captain Executive Reports (ceo_digest, mattermost_delivery).
- get_reserva_preco_tool, Lifecycle ajustes, Reservations UI polimentos.

## Outros
- .gitignore: patterns pra credenciais.
- Migrations de scenarios idempotentes.
- i18n completa pt_BR+en pra roleta/funnel.

Co-Authored-By: Claude Opus 4.7 (1M context) <noreply@anthropic.com>
2026-04-21 15:36:25 -03:00
..
copilot fix: Validate status and priority params in search conversations tool (#13295) 2026-01-19 14:08:32 +05:30
base_service.rb feat: Add support for additional tools in Copilot (#11531) 2025-05-21 15:49:35 -07:00
base_tool.rb feat: search documentation tool for reply suggestions (#13340) 2026-01-30 16:18:33 +05:30
check_pix_payment_tool.rb chore(style): fix rubocop offenses and update typing indicators 2026-02-25 15:06:58 -03:00
create_reservation_intent_tool.rb feat: sistema de notificações de reserva com templates configuráveis 2026-03-01 21:53:11 -03:00
firecrawl_service.rb feat: Add support for bulk action for Captain FAQs (#10905) 2025-02-27 17:05:33 -08:00
generate_pix_tool.rb fix(captain): aceita DD/MM sem ano e amplia tratamento de requires_input no generate_pix 2026-04-18 18:37:17 -03:00
generate_reservation_link_tool.rb feat: link enviado como mensagem direta + email extraction + contact metadata auto-persist 2026-04-14 13:44:13 -03:00
generate_roleta_link_tool.rb feat(captain): semantic memory fixes + roleta + reclamações + analytics 2026-04-21 15:36:25 -03:00
get_reserva_preco_tool.rb feat(captain): semantic memory fixes + roleta + reclamações + analytics 2026-04-21 15:36:25 -03:00
instrumentation.rb feat: search documentation tool for reply suggestions (#13340) 2026-01-30 16:18:33 +05:30
search_documentation_service.rb fix: search faqs in account language (#13428) 2026-02-09 17:25:11 +05:30
search_reply_documentation_service.rb fix: search faqs in account language (#13428) 2026-02-09 17:25:11 +05:30
send_suite_images_tool.rb feat(captain): add AI reports page with insights generation 2026-02-27 07:05:58 -03:00
simple_page_crawl_service.rb feat(ee): Add a service to fetch website content and prepare a persona of Captain Assistant (#12732) 2025-10-25 15:50:50 -07:00