# Pull Request Template
## Description
This PR includes:
1. Ensuring dropdowns always stay within the screen, with auto
top/bottom/left/right positioning.
2. Fixing the dropdown truncation issue.
3. Removing the display of IDs from dropdowns.
4. Increasing the width of the inbox limit input field.
5. Updating the position of the **Update** button in the agent
assignment edit page.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/f20afc854edc42fab69a003f347d089b?sid=5e5f45f3-5950-46ff-b25c-0d1894daaede
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
We recently introduced the WhatsApp Embedded Signup flow in Chatwoot to
simplify onboarding. However, we discovered two important limitations:
Some customers’ numbers are already linked to an Embedded Signup, which
blocks re-use. Tech providers cannot onboard their own numbers via
Embedded Signup.
As a result, we need to support both Manual and Embedded Signup flows to
cover all scenarios.
### Problem
- Current UI only offers the Embedded Signup option.
- Customers who need to reuse existing numbers (already connected to
WABA) or tech providers testing their own numbers get stuck.
- Manual flow exists but is no longer exposed in the UX
**Current Embedded Signup screen**
<img width="2564" height="1250" alt="CleanShot 2025-08-21 at 21 58
07@2x"
src="https://github.com/user-attachments/assets/c3de4cf1-cae6-4a0e-aa9c-5fa4e2249c0e"
/>
**Current Manual Setup screen**
<img width="2568" height="1422" alt="CleanShot 2025-08-21 at 22 00
25@2x"
src="https://github.com/user-attachments/assets/96408f97-3ffe-42d1-9019-a511e808f5ac"
/>
### Solution
- Design a dual-path UX in the Create WhatsApp Inbox step that:
- Offers Embedded Signup (default/recommended) for new numbers and
businesses.
- Offers Manual Setup for advanced users, existing linked numbers, and
tech providers.
<img width="2030" height="1376" alt="CleanShot 2025-09-01 at 14 13
16@2x"
src="https://github.com/user-attachments/assets/6f17e5a2-a2fd-40fb-826a-c9ee778be795"
/>
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
The frontend filtering didn't handle the `id` to `display_id` mapping of
conversations. This PR fixes it
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
# Pull Request Template
## Description
This Pull Request will provide a language selector in the Profile
Settings for each user, and allows them to change the UI language per
agent, defaulting back to the account locale.
Fixes # #678 This does PR addresses the Dashboard view but does not
change the language of the agents emails
## Type of change
Please delete options that are not relevant.
- [X ] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
1. Go to an Agents Profile settings page
2. Select a language from the Language drop down
3. the UI will update to the new i18n locale
4. navigate through the UI to make sure the appropriate language is
being used
5. Refresh the page to test that the locale persists
270
- [X] My code follows the style guidelines of this project
- [X] I have performed a self-review of my code
- [X] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [X] My changes generate no new warnings
- [X] I have added tests that prove my fix is effective or that my
feature works
- [X] New and existing unit tests pass locally with my changes
- [X] Any dependent changes have been merged and published in downstream
modules
Checklist:.724.2708
---------
Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
This PR delivers the first slice of the voice channel: inbound call
handling. When a customer calls a configured voice
number, Chatwoot now creates a new conversation and shows a dedicated
call bubble in the UI. As the call progresses
(ringing, answered, completed), its status updates in real time in both
the conversation list and the call bubble, so
agents can instantly see what’s happening. This focuses on the inbound
flow and is part of breaking the larger voice
feature into smaller, functional, and testable units; further
enhancements will follow in subsequent PRs.
references: #11602 , #11481
## Testing
- Configure a Voice inbox in Chatwoot with your Twilio number.
- Place a call to that number.
- Verify a new conversation appears in the Voice inbox for the call.
- Open it and confirm a dedicated voice call message bubble is shown.
- Watch status update live (ringing/answered); hang up and see it change
to completed in both the bubble and conversation
list.
- to test missed call status, make sure to hangup the call before the
please wait while we connect you to an agent message plays
## Screens
<img width="400" alt="Screenshot 2025-09-03 at 3 11 25 PM"
src="https://github.com/user-attachments/assets/d6a1d2ff-2ded-47b7-9144-a9d898beb380"
/>
<img width="700" alt="Screenshot 2025-09-03 at 3 11 33 PM"
src="https://github.com/user-attachments/assets/c25e6a1e-a885-47f7-b3d7-c3e15eef18c7"
/>
<img width="700" alt="Screenshot 2025-09-03 at 3 11 57 PM"
src="https://github.com/user-attachments/assets/29e7366d-b1d4-4add-a062-4646d2bff435"
/>
<img width="442" height="255" alt="Screenshot 2025-09-04 at 11 55 01 PM"
src="https://github.com/user-attachments/assets/703126f6-a448-49d9-9c02-daf3092cc7f9"
/>
---------
Co-authored-by: Muhsin <muhsinkeramam@gmail.com>
## Description
Fixes a UI bug in the search bar dropdown where long lists were not
scrollable after the latest update.
Adds a `max-height` to the `<ul>` element and enables vertical
scrolling.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
- Verified scrolling works for long search results.
- Confirmed layout remains correct on different screen sizes.
- No other UI elements affected.
## Checklist
- [x] Code follows project style guidelines
- [x] Self-reviewed code
- [x] Changes generate no new warnings
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
# Pull Request Template
## Description
This PR adds the `AssignmentCard` component with a story for the agent
management UI.
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
### Screenshot
<img width="1061" height="357" alt="image"
src="https://github.com/user-attachments/assets/e5548325-294a-48f8-8c7f-0a0c9272bf76"
/>
<img width="1061" height="357" alt="image"
src="https://github.com/user-attachments/assets/cfb76bf4-bddc-4ec4-a27d-27be3efb0e8f"
/>
<img width="1061" height="357" alt="image"
src="https://github.com/user-attachments/assets/6efc6617-4ce5-42df-b239-c296bbd0acc5"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screenshots
**Before**
<img width="1129" height="862" alt="image"
src="https://github.com/user-attachments/assets/4752a3d9-bbe1-497f-9488-572c65768f7c"
/>
**After**
<img width="1129" height="862" alt="image"
src="https://github.com/user-attachments/assets/ec8d5194-f279-4d23-b6df-9e99fce74e69"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Linked PR
https://github.com/chatwoot/chatwoot/pull/12113
## Linear Link
https://linear.app/chatwoot/issue/CW-4515/upload-pdfs-to-captain
## Description
This PR adds support for PDF file uploads to the Captain document
knowledge base system. The feature enables users to upload PDF files
directly to the knowledge base for FAQ generation and document
processing, expanding beyond the existing URL-based document ingestion.
## Type of change
- [ ] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
- Unit Tests
- Manually via UI
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [x] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
# Pull Request Template
## Description
This PR add the ability to filter contact based on labels.
Fixes
https://linear.app/chatwoot/issue/CW-4001/feat-ability-to-filter-contact-based-on-labels
## Type of change
- [x] New feature (non-breaking change which adds functionality
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/f3d58d0fcee844b7817325a9a19929d3?sid=075b9448-7e6d-4180-af3c-9466fbf2138b
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
We now support searching within the actual message content, email
subject lines, and audio transcriptions. This enables a faster, more
accurate search experience going forward. Unlike the standard message
search, which is limited to the last 3 months, this search has no time
restrictions.
The search engine also accounts for small variations in queries. Minor
spelling mistakes, such as searching for slck instead of Slack, will
still return the correct results. It also ignores differences in accents
and diacritics, so searching for Deja vu will match content containing
Déjà vu.
We can also refine searches in the future by criteria such as:
- Searching within a specific inbox
- Filtering by sender or recipient
- Limiting to messages sent by an agent
Fixes https://github.com/chatwoot/chatwoot/issues/11656
Fixes https://github.com/chatwoot/chatwoot/issues/10669
Fixes https://github.com/chatwoot/chatwoot/issues/5910
---
Rake tasks to reindex all the messages.
```sh
bundle exec rake search:all
```
Rake task to reindex messages from one account only
```sh
bundle exec rake search:account ACCOUNT_ID=1
```
# Pull Request Template
## Description
This PR fixes the handling of attachments and file limits in reply
modes:
* Applies **default file size and type limits** for private notes
* **Resets attachments** automatically when switching reply modes
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/abad3e6a0383405ea5f31314c1494f2f?sid=38715fd0-e305-4a9b-8f4d-fc6a6e5c0833
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Added QR code generation for multiple messaging platforms on the inbox
finish setup page. So users can scan QR codes to instantly test their
newly created channels.
**Supported Platforms**
- **WhatsApp**: QR code for `https://wa.me/{phone_number}`
- Supports both WhatsApp Cloud and Twilio WhatsApp inboxes
- **Facebook Messenger**: QR code for `https://m.me/{page_id}`
- All Facebook page inboxes
- **Telegram**: QR code for `https://t.me/{bot_name}`
- All Telegram bot inboxes
**How to test the changes**
You can test these changes by navigating to this URL
`{BASE_URL}/app/accounts/{account_id}/settings/inboxes/new/{inbox_id}/finish`
and simply replacing the inbox ID with one you've already created.
**Preview**
<img width="2432" height="1474" alt="CleanShot 2025-08-21 at 15 40
59@2x"
src="https://github.com/user-attachments/assets/4226133b-9793-48ca-bf79-903b7e003ef3"
/>
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
- Replace June.so analytics with PostHog integration
- Maintain existing analytics API interface for seamless migration
- Remove all the June references
_June.so is shutting down their service, requiring migration to an
alternative analytics provider. PostHog was chosen as the replacement
due to its robust feature set and similar API structure._
This PR improves the voice call creation flow by simplifying
configuration and automating setup with Twilio APIs.
references: #11602 , #11481
## Key changes
- Removed the requirement for twiml_app_sid – provisioning is now
automated through APIs.
- Auto-configured webhook URLs for:
- Voice number callbacks
- Status callbacks
- twiML callbacks
- Disabled business hours, help center, and related options until voice
inbox is fully supported.
- Added a configuration tab in the voice inbox to display the required
Twilio URLs (to make verification easier in Twilio console).
## Test Cases
- Provisioning
- Create a new voice inbox → verify that Twilio app provisioning happens
automatically.
- Verify twiML callback
- Webhook configuration
- Check that both voice number callback and status callback URLs are
auto-populated in Twilio.
- Disabled features
- Confirm that business hours and help center options are
hidden/disabled for voice inbox.
- Configuration tab
- Open the voice inbox configuration tab → verify that the displayed
Twilio URLs match what’s set in Twilio.
## Description
This introduces a reusable Call button used in the Contacts details
header (between Block contact and Send message) and
in the conversation contact panel. The button shows only when the
account has at least one Voice inbox and the contact
has a phone number. If multiple Voice inboxes are present, clicking
opens a picker modal; otherwise, a “Calling is under
development” toast is shown
> Actual wiring to functionality will available in follow up PRs
references: #11602 , #11481
## Screens
<img width="250" alt="Screenshot 2025-08-18 at 8 33 02 PM"
src="https://github.com/user-attachments/assets/d7a09a9d-8eff-4461-a75f-27854540c2a0"
/>
<img width="250" alt="Screenshot 2025-08-18 at 8 32 31 PM"
src="https://github.com/user-attachments/assets/682ae66e-dd5f-4750-9c30-0a210e120250"
/>
<img width="250" alt="Screenshot 2025-08-18 at 8 32 40 PM"
src="https://github.com/user-attachments/assets/7de0d753-eefc-4b7f-942b-ecca1964fcd7"
/>
## Test Cases
- Enable voice feature and create inboxes and test the cases for both
contact details view and contact card view in conversation
- Details: 0 Voice inboxes → no Call button.
- Details: 1+ Voice inboxes, no phone number for contact → no Call
button.
- Details: 1 Voice inbox + phone number for contact → button visible;
click → toast.
- Details: >1 Voice inboxes + phone number for contact → click → modal →
choose → toast.
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
# Pull Request Template
## Description
Fixes
https://linear.app/chatwoot/issue/CW-5432/use-a-different-company-nameemail-for-the-empty-state-in-contacts
## How Has This Been Tested?
### Screenshot
<img width="1044" height="555" alt="image"
src="https://github.com/user-attachments/assets/a414f88f-13ca-4c1e-bb76-cd5b9217d21f"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR fixes RTL alignment issues in the new conversation form, removes
the unused
[`form-checkbox`](https://github.com/chatwoot/chatwoot/pull/12151#discussion_r2266333315)
class name and drops the `app-rtl--wrapper` class, which was previously
used for RTL detection in `rtl.scss` (removed earlier)
Fixes https://linear.app/chatwoot/issue/CW-5410/rtl-issues
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screenshots
<img width="868" height="474" alt="image"
src="https://github.com/user-attachments/assets/45995652-2895-49d5-a651-179090c949ec"
/>
<img width="868" height="656" alt="image"
src="https://github.com/user-attachments/assets/a1cb4415-3fd4-4c9a-bc46-5e07e437d757"
/>
<img width="868" height="656" alt="image"
src="https://github.com/user-attachments/assets/77c8981f-364e-4bf0-bea8-a4c42a76d065"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR includes:
1. Previously, the URL fields accepted any value starting with `https`.
Added proper URL validation to ensure valid URLs are entered.
2. Fixed an issue where form save errors displayed `[object Object]` in
the toast due to inconsistent error formatting from the backend.
Fixes https://linear.app/chatwoot/issue/CW-5389/help-center-bugs
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/63ddca2c5e2e45c99b66153ed146524f?sid=fd25331b-6b67-4722-9b36-1213496a0741
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
This update adds support to the coexistence method to Embedded Whatsapp,
allowing users to add their existing whatsapp business number in order
to use it in both places(chatwoot and whatsapp business) at the same
time.
This update require some changes in the permissions for the Meta App, as
described in the Meta Oficial Docs, I'll leave this listed below:
- **history** — describes past messages the business customer has
sent/received
- **smb_app_state_sync** — describes the business customer's current and
new contacts
- **smb_message_echoes** — describes any new messages the business
customer sends with the WhatsApp Business app after having been
onboarded
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: Tanmay Deep Sharma <32020192+tds-1@users.noreply.github.com>
# Pull Request Template
## Description
This PR increase z-index of filter dropdown to prevent overlap with
other elements.
Fixes
https://linear.app/chatwoot/issue/CW-5394/update-z-index-for-filters
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screenshot
<img width="823" height="250" alt="image"
src="https://github.com/user-attachments/assets/5788fc6d-a901-4d6a-8e8b-d4f49cccb12e"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
Please include a summary of the change and issue(s) fixed. Also, mention
relevant motivation, context, and any dependencies that this change
requires.
Fixes # (issue)
## Type of change
Please delete options that are not relevant.
- [ ] Bug fix (non-breaking change which fixes an issue)
- [ ] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update
## How Has This Been Tested?
Please describe the tests that you ran to verify your changes. Provide
instructions so we can reproduce. Please also list any relevant details
for your test configuration.
## Checklist:
- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
This PR includes the following changes:
1. Fixes a couple of UI issues.
2. Moves all styles to inline classes.
3. Migrates the `ConversationCard.vue` component from the Options API to
the Composition API.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screenshots
**Before**
<img width="353" height="550" alt="image"
src="https://github.com/user-attachments/assets/070c9bf1-6077-48d8-832d-79037b794f42"
/>
**After**
<img width="353" height="541" alt="image"
src="https://github.com/user-attachments/assets/c54bf69c-d175-45cf-a6fe-9c7ab6f66226"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR fixes a minor UI overflow issue in the conversation card, where
the assignee name overflows when the inbox name is too long.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screenshot
**Before**
<img width="424" height="88" alt="image"
src="https://github.com/user-attachments/assets/4f6a73bb-2de6-4f42-9a01-e4e71c332721"
/>
**After**
<img width="424" height="88" alt="image"
src="https://github.com/user-attachments/assets/11d24f5f-94ec-4ad8-b9ad-5d3f101d26c1"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR includes the following enhancements to the conversation card
context menu:
1. **Added "Open in New Tab" and "Copy Conversation Link" options.**
* "Open in New Tab" allows users to quickly open a conversation in a
separate browser tab.
* "Copy Conversation Link" copies the conversation URL to the clipboard
for easy sharing.
2. **Enabled the context menu in Previous Conversations card** with
support for these two options.
Fixes
https://linear.app/chatwoot/issue/CW-4722/cannot-open-previous-conversations-in-a-new-tab
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/37b45d23c6804db292568d093b645ac0?sid=c3105971-f938-41bd-9f52-0f00d419d1b3
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Pranav <pranav@chatwoot.com>
# Pull Request Template
## Description
### Issue
The Community Edition (CE) dashboard was making API requests to
enterprise-only endpoints, causing 404 errors:
* `/enterprise/api/v1/accounts/1/limits`
* `/api/v1/accounts/1/captain/assistants?page=1`
### Solution
1. Added conditional checks to prevent these calls.
2. Remove unused component
`app/javascript/dashboard/components/app/UpgradeBanner.vue`
Fixes
[CW-4695](https://linear.app/chatwoot/issue/CW-4695/440-ce-dashboard-calls-enterprise-urls),
https://github.com/chatwoot/chatwoot/issues/12023
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Pranav <pranavrajs@gmail.com>
# Pull Request Template
## Description
This PR updates the inbox view context menu to use the existing
conversation card context menu for consistency.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screenshots
**Before**
<img width="395" height="257" alt="image"
src="https://github.com/user-attachments/assets/88620d0c-99b4-480d-a9c3-89b78907dfc6"
/>
<img width="395" height="257" alt="image"
src="https://github.com/user-attachments/assets/e42523ba-f880-47c6-b3a0-131ffa41fb1b"
/>
**After**
<img width="395" height="257" alt="image"
src="https://github.com/user-attachments/assets/13cf7528-2c37-4077-9e66-7bd0e53df0d5"
/>
<img width="395" height="257" alt="image"
src="https://github.com/user-attachments/assets/8558f574-ef33-4b58-b0f7-fbddbcefe200"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Pranav <pranavrajs@gmail.com>
# Pull Request Template
## Description
This PR includes improvements to Inbox view:
1. **Update the route to `:type/:id`**
Previously, we used `notification_id` in the route. This has now been
changed to use a more generic structure like `conversation/:id`, with
`type` set to `"conversation"`. This refactor allows future support for
other types like `contact`, making the route structure more flexible.
It also fixes a critical issue: when a notification is open and a new
notification arrives for the same conversation, the conversation view
used to close unexpectedly. This issue is now resolved.
2. **Migrate components from Options API to Composition API**
Both `InboxList.vue` and `InboxView.vue` have been updated to use the
Composition API with `<script setup>`.
3. **Auto-scroll inbox item into view when navigating**
When navigating through `InboxItemHeader`, the corresponding inbox item
now automatically scrolls into view and load more notifications
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Pranav <pranavrajs@gmail.com>
# Pull Request Template
## Description
This PR fixes the layout overflow scroll issue and removes unused CSS.
It also optimizes the display of the Sidebar, Copilot Panel, and
Conversation Panel in the mobile view.
Additionally, it resolves a runtime console warning.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screencast
https://github.com/user-attachments/assets/7e8885fa-6174-4740-80f1-bb1cec6517fc
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
Fixes
[CW-4620](https://linear.app/chatwoot/issue/CW-4620/rethinking-custom-domains-in-chatwoot)
<img width="642" height="187" alt="Screenshot 2025-07-29 at 8 17 44 PM"
src="https://github.com/user-attachments/assets/ad2f5dac-4b27-4dce-93ca-6cbba74443fb"
/>
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Vishnu Narayanan <iamwishnu@gmail.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
This pull request includes a small change to the `Dashboard.vue` file.
The change adds `'general_settings_index'` to the list of route names
checked for inclusion.
# Pull Request Template
## Description
This PR adds support for WhatsApp campaigns to Chatwoot, allowing
businesses to reach their customers through WhatsApp. The implementation
includes backend support for WhatsApp template messages, frontend UI
components, and integration with the existing campaign system.
Fixes#8465
Fixes https://linear.app/chatwoot/issue/CW-3390/whatsapp-campaigns
## Type of change
- [x] New feature (non-breaking change which adds functionality)
- [ ] Bug fix (non-breaking change which fixes an issue)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update
## How Has This Been Tested?
- Tested WhatsApp campaign creation UI flow
- Verified backend API endpoints for campaign creation
- Tested campaign service integration with WhatsApp templates
- Validated proper filtering of WhatsApp campaigns in the store
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
## What we have changed:
We have added support for WhatsApp campaigns as requested in the
discussion.
Ref: https://github.com/orgs/chatwoot/discussions/8465
**Note:** This implementation doesn't exactly match the maintainer's
specification and variable support is missing. This is an initial
implementation that provides the core WhatsApp campaign functionality.
### Changes included:
**Backend:**
- Added `template_params` column to campaigns table (migration + schema)
- Created `Whatsapp::OneoffCampaignService` for WhatsApp campaign
execution
- Updated campaign model to support WhatsApp inbox types
- Added template_params support to campaign controller and API
**Frontend:**
- Added WhatsApp campaign page, dialog, and form components
- Updated campaign store to filter WhatsApp campaigns separately
- Added WhatsApp-specific routes and empty state
- Updated i18n translations for WhatsApp campaigns
- Modified sidebar to include WhatsApp campaigns navigation
This provides a foundation for WhatsApp campaigns that can be extended
with variable support and other enhancements in future iterations.
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
## Description
This PR introduces WhatsApp Embedded Signup functionality, enabling
users to connect their WhatsApp Business accounts through Meta's
streamlined OAuth flow without manual webhook configuration. This
significantly improves the user experience by automating the entire
setup process.
**Key Features:**
- Embedded signup flow using Facebook SDK and Meta's OAuth 2.0
- Automatic webhook registration and phone number configuration
- Enhanced provider selection UI with card-based design
- Real-time progress tracking during signup process
- Comprehensive error handling and user feedback
## Required Configuration
The following environment variables must be configured by administrators
before this feature can be used:
Super Admin Configuration (via
super_admin/app_config?config=whatsapp_embedded)
- `WHATSAPP_APP_ID`: The Facebook App ID for WhatsApp Business API
integration
- `WHATSAPP_CONFIGURATION_ID`: The Configuration ID for WhatsApp
Embedded Signup flow (obtained from Meta Developer Portal)
- `WHATSAPP_APP_SECRET`: The App Secret for WhatsApp Embedded Signup
flow (required for token exchange)
## How Has This Been Tested?
#### Backend Tests (RSpec):
- Authentication validation for embedded signup endpoints
- Authorization code validation and error handling
- Missing business parameter validation
- Proper response format for configuration endpoint
- Unauthorized access prevention
#### Manual Test Cases:
- Complete embedded signup flow (happy path)
- Provider selection UI navigation
- Facebook authentication popup handling
- Error scenarios (cancelled auth, invalid business data, API failures)
- Configuration presence/absence behavior
## Related Screenshots:
Fixes
https://linear.app/chatwoot/issue/CW-2131/spec-for-whatsapp-cloud-channels-sign-in-with-facebook
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Copilot Autofix powered by AI <62310815+github-advanced-security[bot]@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
# Pull Request Template
## Description
This PR fixes an issue where editing a contact name from the “Contacts”
tab would not allow spaces in the First or Last Name fields — the space
would disappear immediately after typing.
This issue did not occur in the sidebar editor or when adding a new
contact.
**Cause:** The form had a deep watcher on `contactData`, which triggered
`prepareStateBasedOnProps()` on every nested change. This caused the
form state to reset.
**Solution:** Replaced the deep watcher with a shallow watcher that only
watches `contactData.id`.
This fires once on mount and whenever a new contact is selected,
avoiding unnecessary re-hydration while the user is typing.
Fixes https://github.com/chatwoot/chatwoot/issues/11922 ,
CW-[4623](https://linear.app/chatwoot/issue/CW-4623/inconsistent-name-field-validation-when-editing-contacts-from-contacts)
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screencast
https://github.com/user-attachments/assets/e088f627-d7b1-4d67-85eb-58911ac0c012
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR fixes an issue where approved FAQs were not removed from the
list when filtered by `pending` status.
**Fix:** Implemented real-time client-side filtering using a
`filteredResponses` computed property in `Index.vue`, updated all list
and selection logic to use it, and also hide the card toggle dropdown
button when the bulk action checkbox is selected.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/216221a4910c44ebb1d49ab9e34c820c?sid=98c9c239-54eb-4bd9-b04d-aeccc55bfb3a
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
This PR updates the inbox list on the settings page to be sorted
alphabetically.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screenshot
<img width="222" height="463" alt="image"
src="https://github.com/user-attachments/assets/0caabeb1-b2bd-4072-a44f-e0ac5a52404d"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Disable features/show billing upgrade for accounts with more users than
the one in the license.
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
This PR fixes an issue where typing variables, like `{{contact.name}}`,
caused the variable list to miss showing `contact.name`. The search key
in this case became `contact.name}},` which didn't match any available
options. The logic in `VariableList.vue` only checked the part after the
last comma and didn’t fully sanitize the input.
**Solution**
Updated `searchKey` to remove all {} and commas for accurate matching.
Fixes
[CW-4574](https://linear.app/chatwoot/issue/CW-4574/i-dont-see-an-option-for-contactname-it-shows-initially-but-it-doesnt)
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/fc86e53853ad49e6acf6de57ebbd8fcb?sid=6702f896-d1a3-4c5a-9eb7-b96b5ed91531
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
This PR allows agents to mention entire teams in private messages using
`@team_name` syntax. When a team is mentioned, all team members with
inbox access are automatically notified. The scheme changes can be found
[here](https://github.com/chatwoot/prosemirror-schema/pull/34).
---------
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Sojan Jose <sojan@pepalo.com>
Added conversation_status, assignee_id, team_id, and priority to the
message_created event to allow users to build automations based on
conversation details. Also introduced a new open_conversation action.
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
This PR fixes the translation issue in the CSAT reports table header and
date range filter, where labels reverted to English after a page reload.
Fixes
https://linear.app/chatwoot/issue/CW-4557/language-switching-on-page-reload
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
https://github.com/user-attachments/assets/c68da978-1f17-44b5-bb21-5ea2668563fb
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
This PR introduces a new channel type for voice conversations.
ref: #11481
## Changes
- Add database migration for channel_voice table with phone_number and
provider_config
- Create Channel::Voice model with E.164 phone number validation and
Twilio config validation
- Add voice channel association to Account model
- Extend inbox helpers and types to support voice channels
- Add voice channel setup UI with Twilio configuration form
- Include voice channel in channel factory and list components
- Add API routes and store actions for voice channel creation
- Add comprehensive translations for voice channel management
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
# Pull Request Template
## Description
This PR includes the following improvements:
* **Popular Articles Locale Selection based on Widget Locale**
* Implements priority-based locale matching:
* Exact locale match (e.g., "fr" === "fr")
* Base language match (e.g., "fr" when selected is "fr_CA")
* Variant match (e.g., "fr_BE" when selected is "fr")
* Removes default locale fallback - if no locale match is found, popular
articles section is hidden.
* Fixed **API** filter issue where the locale parameter was previously
ignored
* Hides Popular Articles section completely when no locale match is
found and Only shows relevant articles in the user's language
* **RTL Direction Handling Improvements**
* Now directly reads the `lang` attribute from HTML element `<html
lang="en">` instead of relying on `.locale-switcher` and sets direction
attribute based on language.
* Adds `data-dir-applied` attribute to prevent overlapping direction
settings between global helpers and components (eg case: Insert article
in editor dashboard)
* Update `IframeLoader.vue` to Composition API and improve the **dir**
logic
Fixes
1.
[CW-4505](https://linear.app/chatwoot/issue/CW-4505/popular-articles-not-displayed-based-on-user-locale-in-live-chat),
https://github.com/chatwoot/chatwoot/issues/11745
2. RTL direction is not working in widget article view after merging
this PR https://github.com/chatwoot/chatwoot/pull/11692
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
### Loom video
**Popular Articles**
https://www.loom.com/share/7cecbaaa77eb48e19263398b6ba8ddef?sid=a2452b8e-7d7e-46a3-b5c8-aed5ab5bc801
**RTL improvements**
https://www.loom.com/share/3ccad77174a0412097e802641df5f3e0?sid=e10ac57f-5c49-4084-84d3-5ad58aee54fa
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
Fixes
[CW-4512](https://linear.app/chatwoot/issue/CW-4512/cant-turn-off-push-notification-toggle)
https://github.com/chatwoot/chatwoot/issues/11760
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR fixes the translation inconsistency in the reports pages, where
table-column headers reverted to English after a page reload.
**Cause**
The components defined the columns array statically, so header labels
were translated only once during component creation. On reload, the
table showed the default system language (English) until the user’s
locale finished loading.
**Solution**
Replaced the static columns array with a computed property and passed it
to `Tanstack useVueTable` via a getter. This makes the headers reactive,
ensuring they automatically update whenever the locale changes and
remain translated after every reload.
Fixes
https://linear.app/chatwoot/issue/CW-4539/translation-issue-in-reports-page-table-header-on-reload
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
Fixes#11761. See the issue for the details.
## Type of change
Please delete options that are not relevant.
- [x] Bug fix (non-breaking change which fixes an issue)
- [ ] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update
## How Has This Been Tested?
I deployed a modified version of Chatwoot with this patch and tested.
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [x] I have made corresponding changes to the documentation (not
applicable)
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works (not sure how to do this)
- [x] New and existing unit tests pass locally with my changes
- [x] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
# Pull Request Template
## Description
This PR will hide Copilot launcher button on inbox view message screen.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screenshots
**Before**
<img width="1425" alt="image"
src="https://github.com/user-attachments/assets/319a010c-d6e0-4ac0-b52f-7a4263e62e7f"
/>
**After**
<img width="1442" alt="image"
src="https://github.com/user-attachments/assets/73ed796e-97ab-4d34-bf65-43a439d7e66b"
/>
<img width="1442" alt="image"
src="https://github.com/user-attachments/assets/98043441-7c8a-492a-abc3-330856d44c19"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Fixes
https://linear.app/chatwoot/issue/CW-4150/support-for-multiple-issues-linking-in-linear
This PR significantly improves the Linear integration user experience by
relocating the Linear integration from the conversation header to the
contact panel and adding support for multiple issue linking per
conversation.
### Key Changes
- **Relocated Linear integration**: Moved from conversation header to
contact panel for better organization and accessibility
- **Multi-issue support**: Added ability to link/create multiple Linear
issues for a single conversation
- **Integration CTA**: Added a dedicated call-to-action section for
users who haven't connected their Linear account yet
- **UI/UX improvements**: Enhanced design consistency and user flow
<details>
<summary>Screenshots</summary>
#### Multiple Issues Support
#### Integration CTA
---------
Co-authored-by: Copilot <175728472+Copilot@users.noreply.github.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>
# Pull Request Template
## Description
Added input_select message type support for LINE
## Type of change
Please delete options that are not relevant.
- [ ] Bug fix (non-breaking change which fixes an issue)
- [X] New feature (non-breaking change which adds functionality)
- [ ] Breaking change (fix or feature that would cause existing
functionality not to work as expected)
- [ ] This change requires a documentation update
## How Has This Been Tested?
add testcase. and test manually by myself
## Checklist:
- [X] My code follows the style guidelines of this project
- [X] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
The `matchesFilter` is a utility that checks the incoming payload
against a filter and returns `true` or `false`.
For the `greater_than` and `less_than` filter specifically, the date
parsing would fail when the timestamp was a 10 digit number.
This PR solves this by adding a `coerceToDate` method that tries to
parse the given value to a Date object as correctly as possible before
comparing.
Ref: https://github.com/chatwoot/utils/pull/53
<img width="1240" alt="Screenshot 2025-06-05 at 12 39 04 AM"
src="https://github.com/user-attachments/assets/0071cd23-38c3-4638-946e-f1fbd11ec845"
/>
## Changes
Give the admins an option to delete conversation via the context menu
- enable conversation deletion in routes and controller
- expose delete API on conversations
- add delete option in conversation context menu and integrate with card
and list
- implement store action and mutation for delete
- update i18n with new strings
fixes: https://github.com/chatwoot/chatwoot/issues/947
---------
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>
# Pull Request Template
## Description
This PR adds rich text support for the widget welcome tagline, enabling
users to format the message using basic text styling (bold, italics,
links, etc.)
https://github.com/chatwoot/chatwoot/pull/11629#issuecomment-2932448975
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
### Screenshots
<img width="1100" alt="image"
src="https://github.com/user-attachments/assets/eef2bfd3-7bc9-4aea-b21d-078f6b29f334"
/>
<img width="448" alt="image"
src="https://github.com/user-attachments/assets/713c6b07-d0dc-4c8f-bfba-cd119a858375"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
This PR fixes an issue where the copilot displayed irrelevant prompts on
the Contacts and Article pages.
Previously, conversation-specific prompts like "Summarize", "Suggest
answer", and "Rate the conversation" were shown even outside
conversations. With this update, users navigating to the Contacts or
Articles routes will now see appropriate dashboard prompts such as "High
priority conversation" and "List contacts".
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screenshots
**Contacts Page**
<img width="1401" alt="image"
src="https://github.com/user-attachments/assets/242f42a1-d9a5-4369-bd00-5c22e977970d"
/>
**Articles page**
<img width="1401" alt="image"
src="https://github.com/user-attachments/assets/12c5575d-9c50-4530-a0c9-2f02fbf4c732"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
- Set up stores for copilotThreads and copilotMessages.
- Add support for upsert messages to the copilotMessages store on
receiving ActionCable events.
- Implement support for the upsert option.
# Pull Request
## Description
This PR fixes a UI issue where very long attachment filenames (sometimes
including parameters or hashes) would overflow or break the layout in
the message bubble. The fix applies Tailwind's truncate utility class to
ensure these filenames are properly truncated with ellipsis, preserving
layout consistency and improving readability.
Fixes#11514
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
- Manually tested with attachment messages containing long filenames
(e.g., with hashes, query params, or excessive length).
- Verified that filenames are now truncated with ellipsis.
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] My changes generate no new warnings
- [x] New and existing unit tests pass locally with my changes
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
This PR adds the components for new Copilot UI
- Added a Header component
- Added a thinking block.
- Update the outline on copilot input
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
# Pull Request Template
## Description
**This PR includes:**
1. Adds the ability to delete a contact from the contacts list accordion
section.
2. Improves the expand/collapse transition for the accordion.
Fixes
[CW-4375](https://linear.app/chatwoot/issue/CW-4375/allow-users-to-delete-a-contact-from-the-contacts-page)
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/8c897d24737f40f6b8b29fef76ba18e2?sid=70910b9d-f3db-4d54-8bfc-820db680e537
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Pranav <pranavrajs@gmail.com>
This PR will prevent saving user preferences and online status when impersonating. Previously, these settings could be updated during impersonation, causing the user to see a different view or UI settings.
Fixes https://linear.app/chatwoot/issue/CW-4163/impersonation-improvements
# Pull Request Template
## Description
This PR fixes the translation inconsistency in the
`<ConversationBasicFilter />` component, where dropdown options would
revert to English after page reload.
**Cause:**
The component used static arrays for chat status and sort options, with
translations initialized only once. After a reload, it showed system
language (English) until the user's locale was fully loaded.
**Solution:**
Replaced static arrays with computed properties to make translations
reactive. This ensures the options automatically update when the locale
changes.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
**Before**
https://www.loom.com/share/eeac97c59b21480b95ef74813d3d7fa9?sid=0481994a-8d35-4c44-87d0-c6c5a77a54fd
**After**
https://www.loom.com/share/c1bdfbdb19ca4e37bda373f0fe12527a?sid=cb5b1d19-272b-48cb-967c-9a82c2a2b028
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Show captain messages under the name of the assistant which generated
the message.
- Add support for `Captain::Assistant` sender type
- Add push_event_data for captain_assistants
- Add activity message handler for captain_assistants
- Update UI to show captain messages under the name of the assistant
- Fix the issue where openAI errors when image is sent
- Add support for custom name of the assistant
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
# Pull Request Template
## Description
This PR fixes a UI bug where the "Select Label" dropdown in the CSAT
survey rule overflowed off the screen. The dropdown now stays within the
visible bounds.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/6a26ba5524de4fcdb2f209a6ec215ba6?sid=7cf1c84c-b167-4237-9571-00af56f7da18
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR fixes an issue where updating the icon for a category didn’t
work while editing. This happened because the edit dialog is wrapped in
a form, and the icon button (missing `type="button"`) triggered a form
submission instead of opening the icon picker.
**Solution:**
Set the icon button’s `type` to `"button"` to prevent unintended form
submission.
Fixes
https://linear.app/chatwoot/issue/CW-4350/updating-an-icon-for-the-category-is-not-working
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR fixes,
1. Fix display issue where the attribute value `0` was not shown for
attributes of type "number" and instead displayed as `"---"`
2. Fix issue where the copy and delete buttons were not visible when the
attribute value was `0`
3. Fix an issue with updating contact custom attributes in the
conversation sidebar (caused by the camelCase param key mismatch in
`contacts/update`; only reproducible for attributes type "date")
4. Ensure the delete button is shown for checkbox-type attributes, even
when the value is `true` or `false` (previously hidden when the value
was `false`, despite the key being present)
Fixes
[CW-4326](https://linear.app/chatwoot/issue/CW-4326/custom-attribute-with-value-0-not-displayed-correctly-in-chatwoot)
https://github.com/chatwoot/chatwoot/issues/11459
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/77257dc09a37452bab7876d1554b8a03?sid=dc5635eb-4fe0-4f39-8da2-036d71649ffc
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
This PR introduces basic customization options for the CSAT survey:
* **Display Type**: Option to use star ratings instead of emojis.
* **Message Text**: Customize the survey message (up to 200 characters).
* **Survey Rules**: Send surveys based on labels — trigger when a
conversation has or doesn't have a specific label.
Fixes
https://linear.app/chatwoot/document/improve-csat-responses-a61cf30e054e
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
### Loom videos
**Website Channel (Widget)**
https://www.loom.com/share/7f47836cde7940ae9d17b7997d060a18?sid=aad2ad0a-140a-4a09-8829-e01fa2e102c5
**Email Channel (Survey link)**
https://www.loom.com/share/e92f4c4c0f73417ba300a25885e093ce?sid=4bb006f0-1c2a-4352-a232-8bf684e3d757
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Pranav <pranavrajs@gmail.com>
# Pull Request Template
## Description
Fixes
[CW-4330](https://linear.app/chatwoot/issue/CW-4330/bug-attachments-in-gallery-view-gets-duplicated-when-you-navigate-back)
**Cause**
When navigating back to a previously viewed conversation, attachments
were being duplicated in the Gallery View. This occurred because the
`SET_ALL_ATTACHMENTS` mutation was appending new attachments to existing
ones `(attachments.push(...data))` instead of replacing them. Each time
a user returned to a conversation, the attachment list would grow,
showing duplicate images.
**Solution**
Updated the `SET_ALL_ATTACHMENTS` mutation to replace the entire
attachments array instead of appending to it. This change ensures
attachments are cleared before adding new ones when returning to a
previously viewed conversation, preventing duplicates.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/b2472c07e95843f6879724b19ef89311?sid=eed42238-b4bc-4dbe-8ede-a25a13b4610d
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR introduces a `CustomTeleport` component that wraps Vue's
Teleport to preserve directionality context (ltr / rtl) when teleporting
content outside the app’s root container.
### Problem
Currently, the app sets the text direction (`[dir="ltr"]` or
`[dir="rtl"]`) on a container `div` inside `<body>`, not on `<body>`
itself. When content is teleported directly into `body`, it no longer
inherits the correct direction context. As a result, direction-aware
utility classes like `ltr:pl-2`, `rtl:ml-1`, etc., break because CSS
selectors like `[dir="ltr"] .ltr\:pl-2` no longer match. Identified this
issue when working on this
[PR](https://github.com/chatwoot/chatwoot/pull/11382)
### Solution
The `CustomTeleport` component automatically applies the correct `[dir]`
attribute (`ltr` or `rtl`) on the teleported content's wrapper based on
the current `isRTL` setting from the store. This ensures that
direction-specific Tailwind utility classes continue to work as
expected, even when the content is rendered outside the app root.
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Pranav <pranavrajs@gmail.com>
# Pull Request Template
## Description
This PR uses `useScrollLock` from `VueUse` to lock scrolling on the chat
list panel when the context menu is open.
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/68a25af2c1b149f8bd06bdbaafb4d82d?sid=0984fde6-ade2-405a-afc9-6d8f99480874
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Added support for typing events in webhooks. Two new events are now
available: `conversation_typing_on` and `conversation_typing_off`.
<img width="746" alt="Screenshot 2025-05-08 at 4 50 24 PM"
src="https://github.com/user-attachments/assets/62da7b38-de0f-42c5-84f4-066e653da331"
/>
---------
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Pranav <pranavrajs@gmail.com>
### Summary
- Converts conversation auto-resolution duration from days to minutes
for more
granular control
- Updates validation to allow values from 10 minutes (minimum) to 999
days (maximum)
- Implements smart messaging to show appropriate time units in activity
messages
### Changes
- Created migration to convert existing durations from days to minutes
(x1440)
- Updated conversation resolver to use minutes instead of days
- Added dynamic translation key selection based on duration value
- Updated related specs and documentation
- Added support for displaying durations in days, hours, or minutes
based on value
### Test plan
- Verify account validation accepts new minute-based ranges
- Confirm existing account settings are correctly migrated
- Test auto-resolution works properly with minute values
- Ensure proper time unit display in activity messages
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
# Pull Request Template
## Description
This PR includes,
### Changes
1. **Message Orientation**:
- Updated the bubble orientation of Bot, Agent, and Private Note
messages to align from **left** to **right**.
2. **Activity Message bubble Styling**:
- Adjusted **padding** and **border-radius** for activity message
bubbles for better alignment and appearance.
| **Before** | **After** |
| ------------- | ------------- |
| <img width="559" alt="image"
src="https://github.com/user-attachments/assets/18258ae0-0d8e-4447-a005-9b6643b71f81"
/> | <img width="559" alt="image"
src="https://github.com/user-attachments/assets/425785d8-17f9-4629-8301-f19f23aef201"
/> |
---
Fixes
[CW-4263](https://linear.app/chatwoot/issue/CW-4263/v410-messages-history-incoming-and-outgoing-renders-in-one-line),
https://github.com/chatwoot/chatwoot/issues/11340
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/117bbb1dda98451883c9bb17f7cf016b?sid=05eae4d4-af11-4a41-a1d6-dc4e7e2cb281
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
# Pull Request Template
## Description
This PR updates the basic filter UI for conversations.
## Type of change
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/df69a023a39c4dfca2c12b1ee42a0b2e?sid=977e802e-2865-46f1-ae8e-f89ab5eabc2a
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Pranav <pranav@chatwoot.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
This PR fixes an issue where messages from the agent bot were incorrectly displayed as "BOT" with a missing avatar. It now correctly shows the agent bot’s name and avatar URL in the message list.
This PR does the following:
- Missing translations to the i18n file.
- Test the change with Malayalam (ml) translation.
- Fixes overflow by setting the width to 100%
_Note_: The prompt text is also set for translation. This is
intentional, there is no change in the behaviour.
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
# Pull Request Template
## Description
This PR fixes an issue with slug validation in the Help Center portal
settings. Previously, users were able to create or update slugs with
invalid characters such as spaces, slashes, and special symbols, which
cause help center to crash.
With this update, slug creation and updates are now properly validated.
Only slugs that match the allowed pattern will be accepted. No spaces,
underscores, slashes, or special characters are allowed.
Examples: **user**, **user-guide**
---
Fixes
https://linear.app/chatwoot/issue/CW-4273/add-validation-for-help-centre-slugs
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/a2ca5e2104984f28b29539293ffed33a?sid=e5064cb8-6220-4c43-99da-242c25d32027
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Portals can have custom domains. When inserting or previewing articles,
we consider the frontend URL. This PR fixes article URL generation to
properly include the portal's custom domain.
# Pull Request Template
## Description
This PR fixes the CC/BCC field reset issue on activity action.
Fixes
[CW-4256](https://linear.app/chatwoot/issue/CW-4256/emails-added-in-cc-and-bcc-disappears-when-you-click-on-assign-to-me),
#5234
### Cause of the Issue
Previously, the CC and BCC fields in the reply box were being reset
whenever a conversation activity occurred (such as assignment, status
change, etc.). This happened because watchers on the current chat
messages array and current chat object would trigger
`setCCAndToEmailsFromLastChat` even when the last message was an
activity or system message, not a real email.
### Solution
- The updated logic ensures that the CC and BCC fields are only set
under the following conditions:
**1**. Switching to a new conversation.
**2**. In the same conversation, only if the last message is not an
activity (i.e., only for actual emails).
- It uses the `lastEmail` computed property, which filters out private
and activity messages, ensuring only real email context changes update
the fields.
- This prevents user-entered `CC/BCC` values from being cleared after
system events (e.g., assignments or status changes), while still
updating the fields correctly when relevant messages are received.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
**Before**
https://www.loom.com/share/2ec50dd1c0ed4eaf9170465274bea41e?sid=cc8b88cb-fd39-473a-8df3-78a242c8407b
**After**
https://www.loom.com/share/17fd2d96d5d84a049dcbf20d401d2ada?sid=8949ad48-7769-49d2-92c5-267da8c60d6e
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
We have added warnings for existing Instagram messenger inboxes via
https://github.com/chatwoot/chatwoot/pull/11303. However, an issue arose
where warnings were incorrectly displaying for messenger conversations.
This PR resolves that issue.
When we send text with attachments on Instagram, Instagram treats text
and attachments as separate messages. However, Chatwoot keeps them as a
single message. Since Instagram sends echo events for each message, this
can create duplicate messages in Chatwoot. To prevent this, we will send
text and attachments as separate messages.
---------
Co-authored-by: Pranav <pranav@chatwoot.com>
- Add agent bots management UI in settings with avatar upload
- Enable agent bot configuration for all inbox types
- Implement proper CRUD operations with webhook URL support
- Fix agent bots menu item visibility in settings sidebar
- Remove all CSML-related code and features
- Add migration to convert existing CSML bots to webhook bots
- Simplify agent bot model and services to focus on webhook bots
- Improve UI to differentiate between system bots and account bots
## Video
https://github.com/user-attachments/assets/3f4edbb7-b758-468c-8dd6-a9537b983f7d
---------
Co-authored-by: iamsivin <iamsivin@gmail.com>
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
# Pull Request Template
## Description
This PR changes to translation to properly handle different content
types during translation.
### Changes
1. **Email translation with HTML support**
- Properly detects and preserves HTML content from emails
- Sets `mime_type` to 'text/html' when HTML content is present
2. **Email translation with plain text support**
- Falls back to email text content when HTML is not available
- Sets `mime_type` to 'text/plain' when HTML is not available and
content type includes 'text/plain'
3. **Plain message with plain text support (Non email channels)**
- Sets `mime_type` to 'text/plain' for non-email channels
- Fixes an issue where Markdown formatting was being lost due to
incorrect `mime_type`
**Note**: Translation for very long emails is not currently supported.
Fixes
https://linear.app/chatwoot/issue/CW-4244/translate-button-doesnt-work-in-email-channels
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
- [x] New feature (non-breaking change which adds functionality)
## How Has This Been Tested?
**Loom video**
https://www.loom.com/share/8f8428ed2cfe415ea5cb6c547c070f00?sid=eab9fa11-05f8-4838-9181-334bee1023c4
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [x] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
We have added warnings for existing Instagram messenger inboxes via
https://github.com/chatwoot/chatwoot/pull/11303. There is an issue with
finding the correct Instagram/messenger inbox. This PR will fixes that
issue.
# Pull Request Template
## Description
This PR includes updating the PDF text color from Ruby to Slate for
improved readability
## How Has This Been Tested?
### Screenshots
**Before**
| Dark Mode | Light Mode |
| ------------- | ------------- |
| <img width="258" alt="image"
src="https://github.com/user-attachments/assets/6124c69d-8bf1-47f3-9a06-eeb21dbedbb2"
/> | <img width="258" alt="image"
src="https://github.com/user-attachments/assets/d0f2b90b-6796-45ae-a02a-05c07246d25c"
/> |
**After**
| Dark Mode | Light Mode |
| ------------- | ------------- |
| <img width="258" alt="image"
src="https://github.com/user-attachments/assets/c0285062-83b6-49d5-bdb0-2aebf977cf74"
/> | <img width="258" alt="image"
src="https://github.com/user-attachments/assets/6b153d45-ee8d-42ac-a863-0fa8b294a21b"
/> |
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR resolves a Chrome-specific rendering bug where emojis in the
`<textarea>` of the reply box display a shadow or different color tone
when placed at the start of the input without a leading space.
**Solution:** Removed the border-radius from the textarea in the Reply
box component, which resolves the rendering issue in Chrome
**Cause:** This appears to be a Chrome rendering bug related to how
border-radius is handled on form elements, especially with emojis. The
exact cause is unclear, but there is some known issue
[Chromium Issue 40333458](https://issues.chromium.org/issues/40333458)
[Related Chromium
Duplicates](https://issues.chromium.org/issues/40333458/dupes)
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Screen recording
**Before**
https://github.com/user-attachments/assets/618de129-5631-4c7c-ab0b-7188b83c6bf1
**After**
https://github.com/user-attachments/assets/bb3adcbe-e603-4792-a8fd-51501d284c78
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR fixes the issue where a clock with animation is shown inside the
message bubble for failed and deleted messages. The message status is
now hidden for such messages.
## Type of change
Please delete options that are not relevant.
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Before
**Failed message bubble**
<img width="223" alt="image"
src="https://github.com/user-attachments/assets/bb4d7a34-4a1c-495a-9a3d-21d065bba020"
/>
**Deleted message bubble**
<img width="223" alt="image"
src="https://github.com/user-attachments/assets/ece8e2ff-c6d7-4fa7-b11c-04748bf9ea2d"
/>
### After
**Failed message bubble**
<img width="223" alt="image"
src="https://github.com/user-attachments/assets/6a6d81eb-52d9-48c3-bbc1-810b19770d61"
/>
**Deleted message bubble**
<img width="223" alt="image"
src="https://github.com/user-attachments/assets/828b553a-c88a-4a9e-9773-d75d76a9d0fd"
/>
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
Users who have not changed the order of the sidebar items were not able
to change it as the object returned was created using Object.freeze
To reproduce:
- Create a new user account, open a conversation, try changing the order
of the sidebar items.
This pull request introduces frontend role filtering to allStatusChat
getter. The key changes include the addition of a new helper function to
get the user's role, updates to the conversation filtering logic to
incorporate role and permissions, and the addition of unit tests for the
new filtering logic.
---------
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
**Issue:** When typing "@" in reply mode and then switching to private
note mode, the user mentions menu remains visible and cannot be
dismissed.
**Cause:** The Prose Mirror suggestion plugin for "@" was active in both
reply modes (normal and private). When triggered in normal reply mode
and then switching to private note mode, the menu would remain open and
couldn't be dismissed.
**Solution**
```
createSuggestionPlugin({
trigger: '@',
showMenu: showUserMentions,
searchTerm: mentionSearchKey,
isAllowed: () => props.isPrivate, // Only allow @ mentions in private note mode
}),
```
1. By setting `isAllowed: () => props.isPrivate`, the @ mention trigger
will only activate when in private note mode
2. In normal reply mode, the plugin won't activate at all since
`isAllowed` returns false
3. This prevents the menu from being triggered in the wrong context and
fix the scenario where the menu gets stuck.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
**Before**
https://www.loom.com/share/5333f0c6498d4a9ea4d220b1de1b608c?sid=1425f24f-2c6f-4ff5-aab3-23c3203d2e05
**After**
https://www.loom.com/share/9f183c76d6a94b618a7c2aaed280b780?sid=19ef08b8-2b70-434b-ad5a-267410212e11
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
This PR introduces basic minimum version of **Instagram Business
Login**, making Instagram inbox setup more straightforward by removing
the Facebook Page dependency. This update enhances user experience and
aligns with Meta’s recommended best practices.
Fixes
https://linear.app/chatwoot/issue/CW-3728/instagram-login-how-to-implement-the-changes
## Why Introduce Instagram as a Separate Inbox?
Currently, our Instagram integration requires linking an Instagram
account to a Facebook Page, making setup complex. To simplify this
process, Instagram now offers **Instagram Business Login**, which allows
users to authenticate directly with their Instagram credentials.
The **Instagram API with Instagram Login** enables businesses and
creators to send and receive messages without needing a Facebook Page
connection. While an Instagram Business or Creator account is still
required, this approach provides a more straightforward integration
process.
| **Existing Approach (Facebook Login for Business)** | **New Approach
(Instagram Business Login)** |
| --- | --- |
| Requires linking Instagram to a Facebook Page | No Facebook Page
required |
| Users log in via Facebook credentials | Users log in via Instagram
credentials |
| Configuration is more complex | Simpler setup |
Meta recommends using **Instagram Business Login** as the preferred
authentication method due to its easier configuration and improved
developer experience.
---
## Implementation Plan
The core messaging functionality is already in place, but the transition
to **Instagram Business Login** requires adjustments.
### Changes & Considerations
- **API Adjustments**: The Instagram API uses `graph.instagram`, whereas
Koala (our existing library) interacts with `graph.facebook`. We may
need to modify API calls accordingly.
- **Three Main Modules**:
1. **Instagram Business Login** – Handle authentication flow.
2. **Permissions & Features** – Ensure necessary API scopes are granted.
3. **Webhooks** – Enable real-time message retrieval.
---
## Instagram Login Flow
1. User clicks **"Create Inbox"** for Instagram.
2. App redirects to the [Instagram Authorization
URL](https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/business-login#embed-the-business-login-url).
3. After authentication, Instagram returns an authorization code.
5. The app exchanges the code for a **long-lived token** (valid for 60
days).
6. Tokens are refreshed periodically to maintain access.
7. Once completed, the app creates an inbox and redirects to the
Chatwoot dashboard.
---
## How to Test the Instagram Inbox
1. Create a new app on [Meta's Developer
Portal](https://developers.facebook.com/apps/).
2. Select **Business** as the app type and configure it.
3. Add the Instagram product and connect a business account.
4. Copy Instagram app ID and Instagram app secret
5. Add the Instagram app ID and Instagram app secret to your app config
via `{Chatwoot installation
url}/super_admin/app_config?config=instagram`
6. Configure Webhooks:
- Callback URL: `{your_chatwoot_url}/webhooks/instagram`
- Verify Token: `INSTAGRAM_VERIFY_TOKEN`
- Subscribe to `messages`, `messaging_seen`, and `message_reactions`
events.
7. Set up **Instagram Business Login**:
- Redirect URL: `{your_chatwoot_url}/instagram/callback`
8. Test inbox creation via the Chatwoot dashboard.
## Troubleshooting & Common Errors
### Insufficient Developer Role Error
- Ensure the Instagram user is added as a developer:
- **Meta Dashboard → App Roles → Roles → Add People → Enter Instagram
ID**
### API Access Deactivated
- Ensure the **Privacy Policy URL** is valid and correctly set.
### Invalid request: Request parameters are invalid: Invalid
redirect_uri
- Please configure the Frontend URL. The Frontend URL does not match the
authorization URL.
---
## To-Do List
- [x] Basic integration setup completed.
- [x] Enable sending messages via [Messaging
API](https://developers.facebook.com/docs/instagram-platform/instagram-api-with-instagram-login/messaging-api).
- [x] Implement automatic webhook subscriptions on inbox creation.
- [x] Handle **canceled authorization errors**.
- [x] Handle all the errors
https://developers.facebook.com/docs/instagram-platform/instagram-graph-api/reference/error-codes
- [x] Dynamically fetch **account IDs** instead of hardcoding them.
- [x] Prevent duplicate Instagram channel creation for the same account.
- [x] Use **Global Config** instead of environment variables.
- [x] Explore **Human Agent feature** for message handling.
- [x] Write and refine **test cases** for all scenarios.
- [x] Implement **token refresh mechanism** (tokens expire after 60
days).
Fixes https://github.com/chatwoot/chatwoot/issues/10440
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Copilot Autofix powered by AI <62310815+github-advanced-security[bot]@users.noreply.github.com>
Co-authored-by: Shivam Mishra <scm.mymail@gmail.com>
## Description
Add account delete option in the user account settings.
Fixes#1555
## Type of change
- [ ] New feature (non-breaking change which adds functionality)
## Checklist:
- [ ] My code follows the style guidelines of this project
- [ ] I have performed a self-review of my own code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [ ] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [ ] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Sojan Jose <sojan@pepalo.com>
Co-authored-by: Sojan Jose <sojan.official@gmail.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
# Pull Request Template
## Description
This PR includes,
1. **Sort Accounts List** – Orders the accounts list alphabetically for
better organization.
2. **Add Missing Translations in Automation** – Includes missing
translations for actions, events, and conditions dropdown.
3. **Fix Missing Translation in Macros** – Adds missing translations in
the macros action select dropdown.
4. Translate "Automation System" Username – Ensures the "Automation
System" username is properly translated.
Fixes: https://linear.app/chatwoot/issue/CW-4198/issues-[converso]
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
# Pull Request Template
## Description
This PR will replace the upgrade banner with an upgrade page view.
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/0f2b4b09acdd4404bf3211184a470227?sid=7ed60a99-0299-4642-b907-2af8c4dcc643
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
---------
Co-authored-by: Pranav <pranavrajs@gmail.com>
# Pull Request Template
## Description
This PR will reset the recorder and clear attachments when switching
chats. It ensures that any ongoing recordings or attached files do not
persist across different conversations
Fixes
https://linear.app/chatwoot/issue/CW-4157/recorded-audio-is-being-preserved-between-conversationshttps://github.com/chatwoot/chatwoot/issues/11136
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/6d6361650794426497467d6de1b4900d?sid=d856c540-1032-4ea2-8765-8704b76e8e1d
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
This PR combines the approaches in
https://github.com/chatwoot/chatwoot/pull/11190 and
https://github.com/chatwoot/chatwoot/pull/11187 to debounce the meta
request with a max wait time of 2.5 seconds With 500 concurrent users,
the theoretical limit with this is 720K requests per minute, if all of
them continuously receive websocket events.
The max wait of 2.5 seconds is still very generous, and we can easily
make it 2 seconds for smaller accounts and 5 seconds for larger
accounts.
```js
const debouncedFetchMetaData = debounce(fetchMetaData, 500, false, 200);
const longDebouncedFetchMetaData = debounce(fetchMetaData, 500, false, 5000);
export const actions = {
get: async ({ commit, state: $state }, params) => {
if ($state.allCount > 100) {
longDebouncedFetchMetaData(commit, params);
} else {
debouncedFetchMetaData(commit, params);
}
},
set({ commit }, meta) {
commit(types.SET_CONV_TAB_META, meta);
},
};
```
Related Utils PR: https://github.com/chatwoot/utils/pull/49
Here's the debounce in action
<img width="934" alt="image"
src="https://github.com/user-attachments/assets/5265a108-9c64-4488-9b4c-2e0d06aadc50"
/>
---------
Co-authored-by: Pranav <pranavrajs@gmail.com>
This update improves the throttling mechanism for conversation meta
requests to optimize server load and enhance performance. The changes
implement differentiated thresholds based on account size - a 2-second
throttle for small accounts (≤100 conversations) and a 10-second
throttle for large accounts (>100 conversations).
Fixes#11178
# Pull Request Template
## Description
In pt_BR language, some strings are being mispelled, the correct word
would be "Configurações" but instead it is being showed as
"Confirgurações", which is wrong.
Fixes: https://github.com/chatwoot/chatwoot/issues/11149
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
I've compiled the new translations and I compared the problematic
strings in PT_BR to check if it was still with the "Confirgurações" word
instead of "Configurações"
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [x] My changes generate no new warnings
# Pull Request Template
## Description
This PR fixes an issue where downloaded agent conversation reports from
the Conversations page under Reports do not respect business hours.
Fixes
https://linear.app/chatwoot/issue/CW-4139/downloaded-agent-reports-do-not-respect-business-hourshttps://github.com/chatwoot/chatwoot/issues/11057
## Type of change
- [x] Bug fix (non-breaking change which fixes an issue)
## How Has This Been Tested?
### Loom video
https://www.loom.com/share/43b94494647b48c3855476a227b02acb?sid=d6072725-11e5-487c-8aa5-8ecfae6dc818
## Checklist:
- [x] My code follows the style guidelines of this project
- [x] I have performed a self-review of my code
- [ ] I have commented on my code, particularly in hard-to-understand
areas
- [ ] I have made corresponding changes to the documentation
- [x] My changes generate no new warnings
- [ ] I have added tests that prove my fix is effective or that my
feature works
- [x] New and existing unit tests pass locally with my changes
- [ ] Any dependent changes have been merged and published in downstream
modules
This pull request includes significant changes to the filtering logic
for conversations in the frontend, here's a summary of the changes
This includes adding a `matchesFilters` method that evaluates a
conversation against the applied filters. It does so by first evaluating
all the conditions, and later converting the results into a JSONLogic
object that can be evaluated according to Postgres operator precedence
### Alignment Specs
To ensure the frontend and backend implementations always align, we've
added tests on both sides with same cases, for anyone fixing any
regressions found in the frontend implementation, they need to ensure
the existing tests always pass.
Test Case | JavaScript Spec | Ruby Spec | Match?
-- | -- | -- | --
**A AND B OR C** | Present | Present | Yes
Matches when all conditions are true | Present | Present | Yes
Matches when first condition is false but third is true | Present |
Present | Yes
Matches when first and second conditions are false but third is true |
Present | Present | Yes
Does not match when all conditions are false | Present | Present | Yes
**A OR B AND C** | Present | Present | Yes
Matches when first condition is true | Present | Present | Yes
Matches when second and third conditions are true | Present | Present |
Yes
**A AND B OR C AND D** | Present | Present | Yes
Matches when first two conditions are true | Present | Present | Yes
Matches when last two conditions are true | Present | Present | Yes
**Mixed Operators (A AND (B OR C) AND D)** | Present | Present | Yes
Matches when all conditions in the chain are true | Present | Present |
Yes
Does not match when the last condition is false | Present | Present |
Yes
---------
Co-authored-by: Sivin Varghese <64252451+iamsivin@users.noreply.github.com>
Co-authored-by: Muhsin Keloth <muhsinkeramam@gmail.com>
Co-authored-by: Pranav <pranav@chatwoot.com>
- Add dynamic importing for routes.
- Added caching for `campaign`, `articles` and `inbox_members` API end
points.
---------
Co-authored-by: Pranav <pranavrajs@gmail.com>
In this PR https://github.com/chatwoot/chatwoot/pull/11139, if there is
an attempt to create a duplication session for the contact in the same
inbox, we will anonymize the old session.
This PR would prevent sending messages to the older sessions. The
support agents will have to create a new conversation to continue
messages with customer.
