iachat/spec/enterprise
Sojan Jose d48503bdcf
feat(voice): Improved voice call creation flow [EE] (#12268)
This PR improves the voice call creation flow by simplifying
configuration and automating setup with Twilio APIs.

references: #11602 , #11481 

## Key changes

- Removed the requirement for twiml_app_sid – provisioning is now
automated through APIs.
- Auto-configured webhook URLs for:
  - Voice number callbacks
  - Status callbacks
  -  twiML callbacks
- Disabled business hours, help center, and related options until voice
inbox is fully supported.
- Added a configuration tab in the voice inbox to display the required
Twilio URLs (to make verification easier in Twilio console).


## Test Cases
- Provisioning
- Create a new voice inbox → verify that Twilio app provisioning happens
automatically.
  - Verify twiML callback 
- Webhook configuration
- Check that both voice number callback and status callback URLs are
auto-populated in Twilio.
- Disabled features
- Confirm that business hours and help center options are
hidden/disabled for voice inbox.
- Configuration tab
- Open the voice inbox configuration tab → verify that the displayed
Twilio URLs match what’s set in Twilio.
2025-08-22 13:38:23 +02:00
..
controllers feat(voice): Improved voice call creation flow [EE] (#12268) 2025-08-22 13:38:23 +02:00
drops feat: Add push/email notification support for SLA (#9140) 2024-03-29 20:27:21 +11:00
jobs feat: scenario agents & runner (#11944) 2025-08-14 12:39:21 +05:30
lib feat: scenario agents & runner (#11944) 2025-08-14 12:39:21 +05:30
listeners feat: Add support for realtime-events in copilot-threads and copilot-messages (#11557) 2025-05-22 22:25:05 -07:00
mailers/enterprise/agent_notifications feat: Add push/email notification support for SLA (#9140) 2024-03-29 20:27:21 +11:00
models feat(voice): Improved voice call creation flow [EE] (#12268) 2025-08-22 13:38:23 +02:00
policies fix: Allow users with report_manage permission to access CSAT reports (#11625) 2025-05-29 12:09:03 -06:00
presenters/conversations feat: Conversation API to return applied_sla and sla_events (#9174) 2024-04-01 23:30:07 +05:30
services feat(voice): Improved voice call creation flow [EE] (#12268) 2025-08-22 13:38:23 +02:00