iachat/spec/enterprise/services
Sojan Jose d48503bdcf
feat(voice): Improved voice call creation flow [EE] (#12268)
This PR improves the voice call creation flow by simplifying
configuration and automating setup with Twilio APIs.

references: #11602 , #11481 

## Key changes

- Removed the requirement for twiml_app_sid – provisioning is now
automated through APIs.
- Auto-configured webhook URLs for:
  - Voice number callbacks
  - Status callbacks
  -  twiML callbacks
- Disabled business hours, help center, and related options until voice
inbox is fully supported.
- Added a configuration tab in the voice inbox to display the required
Twilio URLs (to make verification easier in Twilio console).


## Test Cases
- Provisioning
- Create a new voice inbox → verify that Twilio app provisioning happens
automatically.
  - Verify twiML callback 
- Webhook configuration
- Check that both voice number callback and status callback URLs are
auto-populated in Twilio.
- Disabled features
- Confirm that business hours and help center options are
hidden/disabled for voice inbox.
- Configuration tab
- Open the voice inbox configuration tab → verify that the displayed
Twilio URLs match what’s set in Twilio.
2025-08-22 13:38:23 +02:00
..
captain feat: scenario agents & runner (#11944) 2025-08-14 12:39:21 +05:30
cloudflare feat(cloud): Add support for viewing status of SSL in custom domains (#12011) 2025-07-30 10:52:47 -07:00
enterprise fix: Check if there are any subscriptions before we create a default subscription (#11813) 2025-06-25 18:53:36 -07:00
internal chore: improve plan-based feature handling with plan hierarchy (#11335) 2025-04-28 14:13:56 -07:00
messages fix: Update ActiveStorage::FileNotFoundError error and fix the captain condition in audio transcription (#11779) 2025-06-20 13:20:55 -07:00
sla fix: assignee_changed callback not getting triggered during conversation creation (#9334) 2024-05-06 11:48:17 -07:00
twilio feat(voice): Improved voice call creation flow [EE] (#12268) 2025-08-22 13:38:23 +02:00